account recovery

Hi I purchased 2 all in one msi pcs from big w late 2014. My sons was used straight away in box no issues. My daughter was too young at the time and I stored at risk of not testing. It was the display. Since setting up had no power cord, company said too bad. I brought one. However it has a...

I updated to win10 from 7 home premium. I opened the store, I created a hotmail account and I downloaded some apps. I closed my pc and it changed the windows login method from windows password to email and password. Since then I cant login. I am sure that my email password is correct, but when I...

Hi all, I recently upgraded to windows 10 from windows 7 and I am having difficulties opening my windows user desktop account. It appears my original laptop password to access my desktop has been altered to my windows account password. I cannot remember my windows outlook password and have...

New, don't even have the emails entered. Forgot password and with Win8 unable to go anywhere to fix it. It tells me to go and change password but cannot bring up any screens. Help

I upgraded to windows 8.1 from windows 8 and worked well for awhile but now I cannot log on to my user account . I can only log on using guest account .Would welcome any solutions please Regards Patrick

I had a video file on OneDrive that has somehow disappeared. Does anyone know who I can contact at Microsoft to get this file back ? I need it to give it to law enforcement, as it's of someone breakinto my bedroom and stealing a few of my item's. The person is on probation and I need the video...

My friends were playing around with my old laptop which was an Acer aspire v5 with a core i3 by trying to guess my pin. No matter how many times they tried, it wouldn't lock or anything. I got that laptop replaced because it was malfunctioning. The replacement was practically the same model but...

Link Removed so this comes up all the time now problem is the gmail ac that i registered with it no longer exists and every time i pick a new one it wants to send a code to that email but never dos ie code dosnt arrive and i dont want to give them my phone number of anysort its also easily...

Not sure where best to post this but here goes, I had forgotten my password and while going thru the procedure to reset it I found what appears to be where someone has hacked the forum. As I was trying to remember my password I got the screen shown below. "Wrong username or password. You have...

Here is what happened. I went to administrator tools > Computer management > Local users and groups > Users. Now I double clicked on the main user account. Then I switched to the 'member of' tab. I deleted the things whatever present over there. Then I restarted the system. Now I can...

I was infected by a virus. It makes the shift key get repeatedly pressed over and over. This happened to me before and I solved it by scanning with MalwareBytes and AVG. When I went to scan with MalwareBytes it needed updating, so I let it. Unluckily for me MalwareBytes thought it would be kind...

Hi I posted about my Live Mail account being blocked a few days ago. I had no idea why, they just said there was unusual activity, no specifics. Well I just got a strange e-mail. I received one about a week ago from a friend in Scotland just like this one. Link Removed Now tonight I...

Hi! Recently I bought Toshiba Sattelite C670-1DJ and today I accidentally unplugged my AC cable. So I started it and it started computer with "Starting your computer for first use" or something like that. It logged in temporary Administrator account and when I tried to switch to my account...

Hi there, As written in the title my problem is about win7. This is what happened. Ive been working on the administrator account for more than 2 years, left it as it was yesterday. When I came back my account was assigned with guest authorization instead of administrator's. While I was working...

It took Redmond 1 day to kill a threat that allowed users with a Firefox add-on (Tamper Data) to remotely reset the password of a Hotmail account and allowing them to access the outgoing HTTP request, then modify the data. Microsoft was notified April 20, 2012, applied the fix April 21...

Discusses a "The User Profile Service failed the logon. User profile cannot be loaded” error message that may be received in Windows 7 and Windows Vista. Provides several methods to resolve this problem. Link Removed

I run windows 7 on an ASUS N81VG with smart logon. which allows me to identify facial recognition to log into my user accounts. I updated windows 7 and when i logged on with smart logon i saw that my desktop was naked and it had me logged on as a new user. all my files and icons are gone. i...

I turned my computer on this afternoon and my admin user is missing. ALL my documents and programs are linked to my admin account. All I'm showing is a guest user. How can I fix this?

I've done some searches to try and find the solution, but I haven't found them yet so my apologies if I've obviously overlooked something. I began having BSOD's on my PC, after a significant amount of work, I made the decision to repair the files through Windows 7 with the option to retain my...

Hi I have steam, Last week I noticed my steam account was showing hours of gaming time for games that I always use and some games I haven't played at all. Then the other day I got home and saw "This Account is Currently Being used Elsewhere", and according to my Profile I was playing...