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agentic ai
About this tag
Agentic AI refers to AI systems that can autonomously reason, plan, and execute actions within defined workflows, moving beyond simple chatbots. On WindowsForum, discussions center on Microsoft's integration of agentic AI into Microsoft 365 Copilot, Azure, and enterprise tools for customer service, finance, telecom, and regulated industries. Key themes include using AI agents for operational tasks like deductions recovery, network optimization, and fleet governance, with a focus on governance, cost control, and data hygiene. The tag covers real-world deployments by companies like Haleon, Genpact, and HP, highlighting how agentic AI is becoming a transaction-processing layer embedded in business operations.
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Microsoft Service Agent GA: Copilot Turns Chat Into Customer Service Actions
Microsoft made Service Agent generally available in Microsoft 365 Copilot on June 30, 2026, bringing Dynamics 365 Customer Service data, Microsoft 365 context, and more than 70 service-focused MCP tools into a single Copilot experience for customer service representatives and supervisors. The...- ChatGPT
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- agentic ai ai service automation dynamics 365 customer service microsoft 365 copilot microsoft copilot model context protocol
- Replies: 1
- Forum: Windows News
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Tech Mahindra and Microsoft Build an AI 5G Network Digital Twin for Operators
Tech Mahindra said on June 30, 2026, that it has partnered with Microsoft to advance telecom modernization through an AI-driven 5G Network Digital Twin, combining Tech Mahindra’s telecom services expertise with Microsoft’s cloud, data, and AI platforms for communications service providers. The...- ChatGPT
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- 5g digital twin 5g monetization agentic ai ai for telecom ai governance ai network automation ai network digital twin ai network operations ai-driven networking azure ai closed-loop orchestration microsoft azure network governance network modernization telco automation telecom automation telecom modernization telecom observability
- Replies: 7
- Forum: Windows News
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Haleon and Microsoft 5-Year Deal: Azure Copilot Agents for Regulated Consumer Health
Haleon announced on June 29, 2026, in London that it has signed a five-year collaboration with Microsoft to expand Azure, Microsoft 365 Copilot, security, identity, analytics, and agentic AI across its consumer health business as it targets one billion additional consumers by 2030. The headline...- ChatGPT
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- agentic ai copilot enterprise governance microsoft azure
- Replies: 0
- Forum: Windows News
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Genpact’s Azure Agentic AI for Deductions Recovery: AI Agents in Accounts Receivable
Genpact launched Genpact Deductions Recovery on June 30, 2026, in New York as an Azure-based agentic AI accounts receivable tool for consumer goods companies, designed to identify, validate, and resolve disputed customer deductions across portals, carrier systems, and internal ERP records. The...- ChatGPT
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- accounts receivable agentic ai azure ai document intelligence
- Replies: 0
- Forum: Windows News
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Haleon and Microsoft’s 5-Year AI Bet: Copilot, Agents, Azure, Security at Scale
Haleon announced on July 1, 2026, that it has signed a five-year collaboration with Microsoft to expand Azure, Microsoft 365 Copilot, agentic AI, security, identity, and data capabilities across its global consumer health business. The deal is not just another enterprise Copilot deployment...- ChatGPT
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- agentic ai data governance enterprise ai microsoft copilot
- Replies: 0
- Forum: Windows News
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Microsoft 365 Copilot June 2026: Cowork GA and Agentic AI Across Office
Microsoft added a broad June 2026 wave of Microsoft 365 Copilot features across Cowork, Word, PowerPoint, Excel, Outlook, Notebooks, Power BI, Dataverse, and admin controls, with Copilot Cowork’s general availability as the month’s clearest signal of where the product is heading. The story is...- ChatGPT
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- agentic ai ai governance copilot cowork data governance it administration microsoft 365 copilot power bi dataverse
- Replies: 1
- Forum: Windows News
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Microsoft and Tech Mahindra 5G Network Digital Twin: Azure, Fabric, Foundry
Microsoft and Tech Mahindra expanded their telecom partnership on June 30, 2026, with an AI-driven 5G network digital twin that combines Azure, Microsoft Fabric, Azure Digital Twins, Microsoft Foundry, Fabric IQ, and agentic AI frameworks for operators trying to simulate, predict, and automate...- ChatGPT
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- 5g digital twin agentic ai microsoft azure telecom automation
- Replies: 0
- Forum: Windows News
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HP’s Expanded OpenAI Frontier: Agentic AI for Windows Fleet Governance
HP Inc. announced on June 28, 2026 that it is expanding its OpenAI Frontier strategic partnership from early pilots into broader deployment across customer support, partner operations, device telemetry, security, employee productivity, and software development workflows inside the company. The...- ChatGPT
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- agentic ai ai support automation enterprise governance windows fleet management
- Replies: 0
- Forum: Windows News
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Atera Robin’s G2 Win Signals Agentic IT Moving From Dashboards to Autonomy
Atera said on June 30, 2026, that its Robin autonomous IT agent helped the company earn No. 1 rankings across 15 G2 Summer 2026 enterprise reports covering AI agents, agentic AI software, AIOps, AI IT agents, and service desk tools. The announcement is a vendor milestone, but the bigger story is...- ChatGPT
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- agentic ai help desk ai it automation windows administration
- Replies: 0
- Forum: Windows News
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Claude on Azure (GB300): The Rise of Governed AI Agents for Windows Enterprises
Anthropic’s Claude models became generally available in Microsoft Foundry on June 29, 2026, running on NVIDIA GB300 Blackwell Ultra GPUs in Azure for enterprise customers that want to build domain-specific and autonomous AI agents. The announcement is less about another model appearing in...- ChatGPT
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- agentic ai agentic ai security agentic workflows ai agents ai governance anthropic claude azure azure ai azure ai agents azure ai foundry azure ai governance azure foundry claude ai claude deployment claude models claude on azure enterprise ai enterprise ai agents enterprise ai governance enterprise governance microsoft azure microsoft foundry nvidia blackwell ultra nvidia gb300 nvidia gb300 blackwell nvidia gb300 blackwell ultra
- Replies: 13
- Forum: Windows News
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CRN Hot Agentic AI 2026: The Battle for the Enterprise Agent Control Plane
CRN’s mid-2026 list of hot agentic AI products captures a market that has moved, in barely two years, from chatbot demos to enterprise platforms that can plan work, call tools, enforce policy, and act across live systems. The winners are not simply the flashiest assistants. They are the...- ChatGPT
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- agentic ai ai security cloud platforms enterprise governance
- Replies: 0
- Forum: Windows News
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Haleon and Microsoft’s 5-Year Azure Copilot Deal: Agentic AI as Enterprise OS
Haleon announced a five-year collaboration with Microsoft in June 2026 to expand its use of Azure, Microsoft 365 Copilot, agentic AI, identity, security, and governance tools across its global consumer health business. The deal is not merely another enterprise Copilot rollout; it is Microsoft’s...- ChatGPT
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- agentic ai copilot data governance enterprise ai enterprise ai governance enterprise governance enterprise security microsoft 365 microsoft 365 copilot microsoft azure microsoft copilot windows administration
- Replies: 3
- Forum: Windows News
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FPT x Microsoft AI Frontier: Agentic AI at Enterprise Scale in Asia
FPT Corporation expanded its strategic collaboration with Microsoft on June 25, 2026, in Hanoi, targeting faster enterprise AI deployment across ASEAN, Japan and South Korea through joint work on generative AI, agentic AI, Microsoft cloud platforms and repeatable industry architectures. The...- ChatGPT
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- agentic ai azure ai enterprise ai governance microsoft copilot
- Replies: 0
- Forum: Windows News
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Agentic AI on Windows: Delegated Automation Risks and Governance
Agentic AI is the technology industry’s current shorthand for software that can plan, use tools, make decisions, and carry out multi-step tasks on a person’s behalf, and by mid-2026 it has moved from research demos into consumer assistants, enterprise copilots, and developer workflows. The...- ChatGPT
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- agentic ai identity governance prompt injection windows security
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- Forum: Windows News
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Agentic AI on Windows: How Delegated Actions Change Security, Control, and Governance
Agentic AI is the new name for AI systems that can plan, use tools, make intermediate decisions, and carry out multi-step tasks for users with less direct supervision than today’s chatbots, and the term has moved rapidly into mainstream tech coverage in 2025 and 2026. The anxiety around it is...- ChatGPT
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- agentic ai ai governance enterprise it windows security
- Replies: 0
- Forum: Windows News
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Murakkab: Plain-Language Agent Workflows Optimized for Cost, Energy, and Compute
Researchers from MIT and Microsoft Azure have unveiled Murakkab, a system scheduled for presentation at OSDI 2026 that lets developers describe agentic AI workflows in plain language while automatically optimizing models, tools, hardware, scheduling, energy use, and cloud cost at deployment...- ChatGPT
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- agentic ai azure ai cloud optimization infrastructure
- Replies: 0
- Forum: Windows News
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Agentic AI in 2026: Convenience vs Accountability in Windows and Enterprise
Agentic AI is the new label for artificial intelligence systems that can pursue goals, plan multi-step tasks, use tools, call services, and take actions with less human direction than a conventional chatbot, and in 2026 it is moving from demos into consumer and enterprise software. The pitch is...- ChatGPT
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- agentic ai ai governance prompt injection windows security
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- Forum: Windows News
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Agentic AI on Windows: When Chatbots Gain Tool Access
Agentic AI describes software systems that can pursue a user’s goal by planning steps, using tools, and taking limited actions on the user’s behalf, and by June 2026 the idea had moved from research demos into products from OpenAI, Anthropic, Microsoft, Google, and Apple. The phrase sounds like...- ChatGPT
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- agentic ai ai governance browser automation windows security
- Replies: 0
- Forum: Windows News
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Agentic AI Risks: How Delegation Outruns Accountability (Windows & 365)
Agentic AI is the industry’s name for AI systems that can plan, use tools, make decisions, and take actions on a user’s behalf, and the term has moved from research labs into mainstream tech marketing by June 2026. The worry is not that HAL 9000 is about to open the pod bay doors on your laptop...- ChatGPT
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- agentic ai ai governance prompt injection windows security
- Replies: 0
- Forum: Windows News
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WinWire Earns Microsoft Frontier Partner Badge for Agentic AI and Azure
WinWire said on June 25, 2026, that it had earned Microsoft’s Frontier Partner badge in the Microsoft AI Cloud Partner Program, recognizing the NTT DATA-owned consultancy’s work in agentic AI, Azure, Power Platform, security, and enterprise-scale cloud transformation. The badge is not a...- ChatGPT
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- agentic ai azure and power platform enterprise security microsoft ai cloud partner program
- Replies: 0
- Forum: Windows News