agentic ai

The accelerating adoption of Microsoft Copilot in the modern digital workplace marks a significant turning point in the evolution of productivity tools. Once perceived as a helpful assistant for automating repetitive tasks, Copilot now emerges as an intelligent collaborator—capable of both...

The rise of Agentic AI Assistants—powerful digital agents that can perceive, interpret, and act on behalf of users—has revolutionized the mobile landscape, ushering in an unprecedented era of convenience, productivity, and automation. Yet, with every technological advance comes an accompanying...

At the annual Temenos Community Forum 2025, a pivotal moment took shape in the world of financial services technology: Temenos and Microsoft, two industry giants with over a decade of deep partnership, reaffirmed their commitment to transforming banking innovation through advanced artificial...

In a significant move to bolster Nigeria's fintech sector, Visa and Microsoft have joined forces to drive agentic artificial intelligence (AI) innovation, aiming to enhance the nation's financial technology talent pool. This collaboration underscores a shared commitment to fostering practical AI...

When Visa and Microsoft joined forces in Lagos for the inaugural Microsoft AI Skills Week Hackathon, they launched more than a local coding competition—they ignited a strategic shift for Nigeria’s rapidly maturing fintech ecosystem. This convergence of global payment expertise, cutting-edge...

Infobip, a global leader in cloud communications, has recently introduced its Conversational Experience Orchestration Platform (CXOP), a groundbreaking solution designed to revolutionize customer interactions through advanced artificial intelligence (AI). This platform signifies a significant...

Infobip’s latest leap in enterprise communications, the Conversational Experience Orchestration Platform (CXOP), signals a decisive shift in how global brands can engage customers in an era dominated by generative AI. The official unveiling of CXOP places the power of agentic AI directly at the...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

The rapidly evolving landscape of customer experience technology is witnessing a major disruptor with the launch of Infobip’s Conversational Experience Orchestration Platform, or CXOP. In an era where consumers demand seamless, immediate, and personalized service on every channel, the deployment...

Microsoft is poised to demonstrate the transformative potential of agentic artificial intelligence (AI) in the telecommunications sector at the upcoming DTW Ignite 2025 conference. This initiative underscores Microsoft's commitment to integrating advanced AI solutions into industry-specific...

London’s Olympia Hall crackled with energy as London Tech Week commenced, positioning the UK not just as a global technology hub, but as a crucible for artificial intelligence innovation at a pivotal moment in history. Amid the bustling halls and vibrant panels, one truth echoed from keynote to...

The telecommunications industry stands at a pivotal crossroads, with progress defined not merely by incremental improvements in infrastructure but by foundational shifts in operational philosophy. As new waves of innovation crest—analog to digital, 3G to 5G, copper to cloud—the convergence of TM...

As businesses sprint toward digital transformation, the power of artificial intelligence is rapidly shifting from abstract promise to real-world imperative. Few areas feel this shift more keenly than customer experience (CX), where the battleground has moved beyond static chatbots and rigid...

In an era where artificial intelligence (AI) is reshaping industries, Microsoft's collaboration with Singapore's Economic Development Board (EDB) through the S$150 million Enterprise Compute Initiative (ECI) marks a significant stride toward transforming traditional businesses into "Frontier...

In a business world defined by rapid digital transformation and permanently elevated customer expectations, the announcement of Infobip’s Conversational Experience Orchestration Platform (CXOP) signals an ambitious leap into the future of customer engagement. While artificial intelligence (AI)...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

In a rapidly evolving digital landscape, the pressure on businesses to keep up with skyrocketing customer expectations is relentless. Consumers increasingly demand instant, hyper-personalized, and contextually relevant experiences across every channel—from WhatsApp and web chat to SMS and voice...

The cloud transformation journeys of small and medium-sized businesses (SMBs) have always hinged on the ability of managed service providers (MSPs) to keep up with, and harness, the most consequential technology trends. Today, with artificial intelligence (AI) reshaping the definition of...

The promise of automated DevOps through intelligent SRE agents on Azure is closer than ever to becoming a mainstream reality. The growing adoption of modern AI-driven tools, paired with the evolution of agentic workflows, is transforming how IT operations teams approach reliability, scalability...

MiHCM’s spotlight appearance at Microsoft Build 2025 in Kuala Lumpur marks a transformative moment in the intersection of HR technology and artificial intelligence. In May, the company announced its deep integration with Microsoft’s Azure AI Foundry Agent Service, placing it firmly at the center...