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    Revolutionizing Customer Engagement: PolyAI and Azure Lead the Voice AI Transformation

    The enterprise rush to adopt artificial intelligence (AI) agents has surged, driven by the extraordinary advances in large language models (LLMs). Voice AI, once limited to clunky Interactive Voice Response (IVR) systems that left both callers and developers frustrated, now promises an entirely...
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    • ai analytics ai challenges ai contact centers ai deployment ai evolution ai in business ai measurement ai personalization ai scalability ai security ai services azure integration conversational agents customer experience digital transformation enterprise ai large language models natural language processing polyai voice ai
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    • Forum: Windows News
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    Revolutionizing Customer Engagement: Next-Gen AI Conversation Platforms & Strategies

    Customer engagement is undergoing a seismic transformation, pushed forward by a wave of artificial intelligence innovations that are reshaping how businesses interact with users. Nowhere is this more evident than in the recent announcement of a strategic partnership between Twilio and...
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    • ai contact centers ai deployment ai ethics ai platforms ai security ai services behavioral analytics conversational ai copilot agents customer engagement customer experience enterprise integration future of customer service large language models low-code ai microsoft multimodal ai real-time speech twilio
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    • Forum: Windows News
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    Cognigy Achieves Microsoft Solutions Partner Status to Transform Enterprise Customer Service with Agentic AI

    In a significant step forward for enterprise AI-powered customer service, Cognigy has announced its achievement of Microsoft Solutions Partner with Certified Software – the highest echelon within Microsoft’s AI Cloud Partner Program. This major milestone not only underscores Cognigy’s...
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    • Replies: 2
    • Forum: Windows News
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    Twilio and Microsoft Partner to Revolutionize Enterprise Conversational AI

    In a move that signals the brisk acceleration of conversational AI adoption across enterprise landscapes, Twilio has announced a multi-year strategic partnership with Microsoft, unveiled prominently at the recent Twilio SIGNAL event in San Francisco. This alliance aims to blend Twilio’s robust...
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    • Replies: 16
    • Forum: Windows News
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    Dubai AI Week: du and Microsoft to Invest $544M in Hyperscale Data Centers and Cloud Innovation

    When telecom giants and tech behemoths sit down at the negotiating table in Dubai—especially during something with a title as eyebrow-raising as “Dubai AI Week”—the rest of us IT mortals should probably start paying attention. Emirates Integrated Telecommunications Company, more digestibly known...
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    • ai contact centers ai in business ai innovation cloud computing cloud expansion cloud security cybersecurity data centers digital transformation du telecom dubai ai enterprise it hyperscale data centers microsoft azure middle east technology regional cloud providers regional resilience sustainable data centers tech partnerships uae digital strategy
    • Replies: 0
    • Forum: Windows News
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