Cognigy Achieves Microsoft Solutions Partner Status to Transform Enterprise Customer Service with Agentic AI

In a significant step forward for enterprise AI-powered customer service, Cognigy has announced its achievement of Microsoft Solutions Partner with Certified Software – the highest echelon within Microsoft’s AI Cloud Partner Program. This major milestone not only underscores Cognigy’s technological leadership but also ratifies its proven ability to help large organizations deploy AI to modernize and streamline their support operations. With the digital transformation of contact centers now a boardroom imperative, Cognigy’s enhanced standing in the Microsoft ecosystem is poised to accelerate how major brands leverage next-generation “Agentic AI” across the Azure platform and beyond.

Cognigy’s Leap to Top Tier: What Does Microsoft Solutions Partner Status Mean?​

Earning Microsoft Solutions Partner with Certified Software status places Cognigy in a highly exclusive category among software providers. This is not merely a symbolic achievement; it comes with substantial benefits and responsibilities within the Microsoft universe. The Solutions Partner designation, particularly with Certified Software, is awarded to organizations that have demonstrated deep domain expertise, a track record of delivering Microsoft-validated solutions, and the capability to drive meaningful business outcomes for customers.
To achieve this, Cognigy had to meet stringent criteria across technical certification, customer adoption, and joint success with Microsoft clients. The process assesses not only the scalability and security of offerings but also their seamless integration into the wider Microsoft ecosystem: Azure AI services, Dynamics 365, Teams, and more. For Cognigy, this top-tier partner status opens new doors for co-innovation, access to exclusive go-to-market channels, and collaboration on advanced AI agents for enterprise-grade customer engagement.

Agentic AI: From Hype to Enterprise-Ready Reality​

Perhaps most distinctive in Cognigy’s story is its embrace of “Agentic AI”, a term used to describe AI virtual agents that move far beyond the rule-bound, frequently disappointing chatbots many organizations still struggle with today. Agentic AI, by design, possesses capabilities for intent recognition, autonomous decision-making, and seamless task completion—often handling conversational flows that previously required human escalation.
Cognigy.AI, the firm’s flagship platform, embodies this vision. Unlike many next-gen solutions still confined to pilot projects or narrow deployments, Cognigy.AI is already powering large-scale contact centers for some of the world’s best-known brands. Its proven scalability distinguishes it in a crowded field, where numerous “AI chatbot” solutions remain at the experimentation or MVP stage.
What sets Cognigy apart is its blend of Generative AI (leveraging large language models for rich, dynamic responses) with robust Conversational AI (ensuring contextual understanding and multi-turn conversation handling). Through close integration with Azure’s speech and natural language services, Cognigy’s Agentic AI agents interact naturally—via voice or digital channels—offering personalized responses while relieving human agents of rote tasks. This duality is crucial: generative capabilities deliver creativity and flexibility, while conversational logic keeps interactions goal-oriented and relevant.

Deepening Integration: The Microsoft Ecosystem Advantage​

Cognigy’s deep technical ties to Microsoft’s cloud services are a pillar of its value proposition. The native integration with Microsoft Azure means that Cognigy customers benefit from top-tier cloud scalability, security, and resilience. More importantly, enterprises relying on Dynamics 365 for customer service or using Microsoft Teams for internal communications can plug Cognigy’s AI agents directly into existing workflows—all without costly system overhauls or disruptive migrations.
This approach unlocks fast time-to-value: organizations can deploy and iterate conversational AI solutions rapidly, with lower risk and minimal disruption. For example, contact centers can orchestrate hybrid support models where AI agents handle routine queries, escalate as needed to live agents (complete with full conversation transcripts), and continuously improve using insights gleaned from Azure’s analytics stack. With eligibility for Microsoft’s Azure Consumption Commitment (MACC), Cognigy solutions can also be purchased seamlessly via the Azure Marketplace—a significant procurement advantage for enterprise IT teams.

Transforming the Contact Center: From Cost Center to Profit Driver​

Traditionally seen as a cost center, the modern contact center is ripe for reinvention through AI. Cognigy’s alignment with Microsoft’s vision is clear: by deploying Agentic AI, organizations can shift from purely defensive customer service (complaint-handling, issue-resolution) to proactive value creation. AI agents can drive upsell and cross-sell opportunities, gather actionable customer insights, and even automate feedback loops that inform product and service improvements.
Nadja Schaller, Partner Development Manager at Microsoft, underscores this shared goal: “Cognigy is helping enterprises reimagine the contact center with AI-powered automation on Azure—driving faster service, greater efficiency, and better customer experiences.” This is echoed by Hardy Myers, Cognigy’s SVP of Global Partnerships, who sees the Top Tier partnership as validation of Cognigy’s “commitment to empowering enterprises with AI-powered customer service solutions at scale that drive transformative business outcomes.”

Real-World Impact and Blue-Chip Adoption​

Cognigy’s customer portfolio reads like a who’s-who of global industry, with clients such as Bosch, Nestlé, DHL, Lufthansa Group, Mercedes-Benz, and Toyota all trusting Cognigy.AI for customer service transformation. These marquee brands have deployed Agentic AI solutions that enable 24/7 multilingual support, hyper-personalized experiences, and cost efficiencies that would be difficult, if not impossible, to achieve with traditional contact center models.
Empirical data from these deployments points to dramatic reductions in support wait times, increased first-contact resolution rates, and higher customer satisfaction—all key performance indicators in an industry where small improvements generate outsized impacts on brand loyalty and operational cost. For instance, published case studies across the AI customer service ecosystem often report support automation rates in excess of 70%, slashing average handle time and liberating human agents for more complex, high-touch interactions. While explicit figures from Cognigy’s deployments are subject to client confidentiality, these outcomes are corroborated by published user testimonials and third-party market research on conversational AI adoption.

The Secure, Scalable Path: Why Azure Matters​

Cloud-native design is rapidly becoming a non-negotiable baseline for enterprise software, and Cognigy’s deep roots in Azure are a key factor in its rise. Security, privacy, and global compliance are all front-of-mind concerns for IT and business leaders—particularly in regulated sectors such as financial services, healthcare, and logistics.
Cognigy’s architecture ensures data residency, end-to-end encryption, and seamless alignment with enterprise identity management and security controls provided by Azure Active Directory. This translates directly to lower compliance risk, simplified audits, and peace of mind for organizations subject to GDPR, HIPAA, and other statutory requirements. Notably, the certification required for Microsoft’s Solutions Partner program includes verifiable benchmarks for security and integration fidelity, providing enterprises with independent assurances of Cognigy’s readiness for mission-critical workloads.

From Vision to Action: Joint Innovation and the Road Ahead​

Beyond technical achievement, Cognigy’s partnership with Microsoft is creating new avenues for co-innovation. As a Microsoft Solutions Partner, Cognigy now participates in exclusive programs, joint go-to-market initiatives, and a robust co-sell model. This means that Microsoft’s global salesforce and partner network are empowered to offer Cognigy’s solutions as part of their cloud transformation playbooks—driving adoption and ensuring that customer feedback informs ongoing product development.
The collaboration also positions Cognigy to deliver specialized Agentic AI agents tailored to vertical-specific needs—think healthcare scheduling, financial services compliance, or logistics exception management. The ability to natively leverage evolving Azure AI services will enable Cognigy to stay at the crest of AI’s rapid progress, delivering incremental value to customers as new language models, speech technologies, and integration touchpoints become available.

Risks, Caveats, and the State of Enterprise AI​

Notwithstanding Cognigy’s impressive progress, there are still real risks and challenges associated with enterprise AI adoption. Chief among them is the risk of over-automation—where too much reliance on AI can erode the human touch customers often crave, or lead to frustrating interactions if an agent’s decision-making abilities are overstated. Cognigy’s hybrid agent model, which allows seamless handoff to live agents and ongoing human-in-the-loop improvement, is a strong bulwark against these pitfalls. However, organizations must remain vigilant in monitoring AI performance, regularly updating conversational flows, and soliciting direct user feedback.
Another concern is data privacy—especially when deploying AI agents that learn from vast troves of customer interaction data. Although Azure’s compliance certifications and Cognigy’s own architecture are designed to mitigate such risks, enterprises must enforce strong data governance policies and ensure transparency around AI-driven decisions.
Lastly, as the market for conversational and generative AI in the contact center grows more crowded, buyers must be prepared to scrutinize vendor claims. Not all “AI-powered” solutions are created equal, and CIOs should demand verifiable proof of scalability, security, and business impact. Cognigy’s ascent to Microsoft’s highest partner tier is a positive signal—but organizations should seek references, pilot results, and independent validations before committing to large-scale implementations.

Cognigy’s Competitive Edge: Critical Analysis​

• Strengths:
• Enterprise-Proven Scale: Unlike many AI conversation platforms still in commercial pilots, Cognigy.AI is live at scale with recognized global brands.
• Certifications and Security: Top-tier Microsoft partner status, native Azure integration, and industry certifications support compliance for even the largest, most risk-averse enterprises.
• True Agentic AI: Cognigy’s platforms go beyond script-driven bots, with genuine intent recognition and autonomous decision-making that enhance customer experience without human bottlenecks.
• Seamless Integration: Native support for Azure, Dynamics 365, and Teams reduces integration friction and accelerates deployment.
• Go-To-Market Momentum: Integration into the Azure Marketplace and eligibility for MACC simplifies procurement, further widening Cognigy’s addressable market.
• Risks and Cautions:
• Over-Automation Pitfalls: As with any AI system, inappropriate or excessive automation can degrade service if not carefully managed.
• Data Governance Requirements: Enterprises must remain vigilant on issues of privacy and ethical AI, regardless of vendor certifications.
• Competitive Pressures: The market for conversational AI is fiercely contested by both established software giants and innovative startups, necessitating continuous innovation.
• Change Management: The transformation from human-driven to AI-powered support requires thoughtful stakeholder engagement and ongoing performance tuning.

The Broader AI Agent Ecosystem: Context and Trends​

Cognigy’s rise dovetails with a massive shift in enterprise investment toward conversational AI, virtual agents, and digital transformation of customer engagement. Recent industry reports by Gartner, Forrester, and IDC highlight soaring demand for AI-powered customer service, driven by an urgent need to manage rising support volumes, support omnichannel customer journeys, and elevate both customer and employee experience.
Generative AI, specifically, is now seen as a force multiplier—delivering more natural interactions, automating complex workflows, and enabling organizations to extract new value from their data assets. The emergence of Agentic AI takes this a step further by combining generative prowess with real-time orchestration, dynamic decisioning, and continuous learning.
Across industries, leaders are distinguishing themselves by how quickly and effectively they deploy AI not just as a bolt-on, but as a core part of their operating model. Cognigy’s deep alignment with Microsoft’s vision, its track record with Fortune 500 brands, and its technically robust offering position it as an important player in this evolving landscape.

Conclusion: Empowering Enterprises, Elevating Experiences​

Cognigy’s elevation to Microsoft Solutions Partner with Certified Software marks a watershed moment for both the company and its customers. It signals that enterprise-ready, secure, and truly intelligent Agentic AI is available today—not just as a vision, but as a battle-tested set of tools to transform customer service at scale.
For Microsoft Azure customers, the path to deploying Conversational and Generative AI is now clearer and less risky than ever before. The combination of Azure’s cloud platform, Dynamics 365’s CRM capabilities, and Cognigy’s advanced AI agents offers a blueprint for delivering fast, personalized, and efficient customer experiences—while maintaining the governance, compliance, and security demanded by global enterprises.
As with all technological revolutions, the journey is ongoing. AI-powered automation will continue to reshape customer service—driving new business models, reimagining roles, and requiring new forms of oversight. The Cognigy-Microsoft partnership is setting a high bar for what is possible, but ultimate success will rest on careful, customer-centric implementation and continuous improvement.
Organizations considering this path are wise to view Agentic AI not simply as technology, but as a strategic lever—one that, when wielded thoughtfully, can turn the contact center from a cost center into a thriving engine of customer satisfaction and business value. The future of enterprise customer service is being written now, and with Cognigy and Microsoft leading the way, the story is only beginning.

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Source: 01net Cognigy Reaches Microsoft Solutions Partner with Certified Software, Empowering Azure Customers with Agentic Enterprise AI Agents

 

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Cognigy’s recent elevation to Microsoft Solutions Partner with Certified Software signals a significant milestone for the rapidly evolving landscape of enterprise AI agent platforms, particularly within the Microsoft ecosystem. As global enterprise reliance on AI for customer service surges, this strategic achievement by Cognigy not only affirms the platform’s technical maturity but also positions it squarely at the intersection of scale, security, and seamless integration—a trifecta essential to modern digital transformation strategies.

Cognigy: The Road to Microsoft’s Top Tier​

Partnerships in the tech industry seldom carry as much immediate operational weight as the Microsoft Solutions Partner with Certified Software distinction. This “Top Tier” partner status, achieved by Cognigy as of May 2025, marks not just validation of the company’s Agentic AI technology, but also unlocks new collaborative go-to-market and R&D opportunities with Microsoft itself. According to Hardy Myers, SVP of Global Partnerships at Cognigy, this step directly supports the company’s mission to empower enterprises with scalable, AI-powered solutions designed to automate and enhance the customer experience.
For context, the Microsoft AI Cloud Partner Program is renowned for its stringent qualification criteria, requiring certified software solutions to meet security, integration, and operational excellence standards. Only a select group of companies meet these requirements, earning them early access to Microsoft’s resources, co-sell opportunities, and technical programs—tools that can radically accelerate innovation and market reach.

Agentic AI: Beyond Traditional Chatbots​

While many providers remain in extended pilot phases, Cognigy’s flagship platform, Cognigy.AI, is already deployed at scale in some of the largest contact centers worldwide. Unlike legacy chatbot solutions that often depend on simplistic decision trees and frequent handoffs to human agents, Cognigy.AI focuses on “Agentic AI.” These are intelligent virtual agents capable of understanding intent, making autonomous decisions, and completing complex tasks without the need for constant human oversight.

Key Advances and Features:​

• Integration of Generative and Conversational AI: By uniting large language models for understanding and open-ended dialogue with specialized conversational workflows, Cognigy’s platform offers both semantic flexibility and operational reliability.
• Multichannel, Multilingual Support: Enterprises can deploy agents across voice and digital channels in multiple languages, a crucial capacity for global brands.
• Deep Microsoft Integration: Native connections with Microsoft Azure, Dynamics 365 Customer Service, and Microsoft speech services position Cognigy.AI as a distinctly Azure-optimized solution.
• Rapid Launch and Scaling: Prebuilt integrations mean enterprises avoid costly overhauls of legacy systems; deployment timelines shrink from months to weeks or even days in some cases.

Independent reviews and case studies confirm that Cognigy’s approach enables companies to reduce average handle time, increase first-contact resolution, and shrink operational costs without sacrificing customer satisfaction. This is particularly notable in sectors like aviation, logistics, and manufacturing, where brands such as Bosch, Nestlé, DHL, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota have already adopted Cognigy’s technology.

The Microsoft Connection: Implications & Opportunities​

Microsoft’s cloud and productivity ecosystem remains the backbone for tens of thousands of enterprise IT environments. The new Solutions Partner designation cements Cognigy’s position as a trusted provider within this network. But what does this mean concretely for Azure customers?

• One-Click Marketplace Availability: Cognigy solutions are now listed on the Microsoft Azure Marketplace and are eligible for use with customers’ Azure Consumption Commitment (MACC). This drastically simplifies procurement, eliminates complex vendor onboarding, and accelerates enterprise adoption.
• Security & Compliance: Passing Microsoft’s certification protocols ensures Cognigy.AI adheres to global data protection standards, an essential factor for regulated industries.
• Co-Selling & Joint Innovation: With Microsoft’s extensive global sales and technical support, Cognigy gains expanded access to new markets and verticals, while Microsoft can further entrench Azure as the default platform for advanced AI contact center automation.

According to Nadja Schaller, Partner Development Manager at Microsoft, “Cognigy is helping enterprises reimagine the contact center with AI-powered automation on Azure—driving faster service, greater efficiency, and better customer experiences.” This endorsement underscores Synery: Cognigy brings sophisticated AI agents, Microsoft offers the infrastructure and developer tools.

Enterprise Impact: From Cost Center to Profit Center​

Historically, contact centers have been viewed as operational cost centers—a necessary expense without direct revenue contribution. Cognigy’s vision, amplified by Microsoft’s reach, is to invert this logic. Automation not only reduces support costs but enables new business models and revenue streams by transforming customer touchpoints into opportunities for upsell, cross-sell, and loyalty building.
A recent proliferation of “agentic” AI solutions in the market makes it crucial to interrogate vendors’ claims. Cognigy stands out by already running enterprise-scale deployments that handle multimillion annual interaction volumes. Analyst reviews and reports highlight several quantifiable benefits experienced by Cognigy’s clients:

• Faster Time to Resolution: With the ability to automate highly personalized conversations, Cognigy users report a significant reduction in average support call durations.
• Improved Customer Satisfaction (CSAT): Surveys and post-interaction analytics show higher CSAT scores after agentic AI deployment, especially in multilingual settings.
• Reduced Agent Burnout: By handling repetitive tickets and providing real-time assistance to human agents, Cognigy reportedly reduces attrition and improves morale among support professionals.

However, while these outcomes are widely referenced, independent, peer-reviewed verification is less publicly available and often restricted within proprietary client case studies. Critical readers should interpret such ROI claims with healthy skepticism unless corroborated by third-party benchmarks.

Technology Deep Dive: How Cognigy.AI Works​

To appreciate Cognigy’s unique value, it’s essential to distinguish between “chatbots” and “AI agents.” Traditional chatbots rely on manually programmed rules—essentially, scripts that follow IF/THEN logic trees. Such systems often break down in real-world contexts, resulting in frustrated customers and burdensome escalations.
Cognigy.AI, in contrast, leverages a hybrid AI architecture:

• Generative AI for Open-Ended Conversation: Built atop large language models, Cognigy agents can parse and respond to a broad variety of natural language inputs, including context switches, ambiguities, and unstructured queries.
• Conversational AI Layer: This is responsible for orchestrating conversation flows, managing session memory, integrating business logic, and ensuring continuity across multiple channels (phone, web, messaging apps, etc.).
• Agentic Reasoning Engine: The core differentiator—these agents are designed not just to answer, but to reason, take action, and autonomously complete back-end business processes (e.g., resetting a password, updating an account, issuing refunds).
• Workforce Augmentation: Cognigy’s agents can deliver real-time, contextually relevant suggestions to live support reps, empowering hybrid “AI + human” workflows where the machine augments, rather than replaces, the employee.

Security, too, receives significant attention. With their now-certified solutions on Azure, Cognigy claims robust support for GDPR, ISO 27001, SOC 2, and other data-handling frameworks. Companies in highly regulated spaces should still conduct customized due diligence for specific privacy or localization requirements.

Competitive Landscape: How Does Cognigy Compare?​

The customer service automation sector is crowded, featuring heavyweight players like Google Dialogflow, Amazon Lex, IBM Watson Assistant, and Salesforce Einstein Bots. Yet, Cognigy’s approach is uniquely differentiated in several ways:

• Microsoft Ecosystem Alignment: While competitors like Google and AWS provide strong AI APIs, Cognigy’s direct and certified integrations with Microsoft Azure, Dynamics, and Teams grant it a native “inside edge” for organizations standardized on Microsoft technologies.
• Agentic Autonomy: Whereas most rivals still require significant human fallback, Cognigy’s agents are demonstrably more autonomous in business task completion and workflow execution.
• Channel and Language Flexibility: Cognigy’s multichannel and native multilingual support is at or above par with best-in-class platforms, supporting use cases across regions and sectors.

However, risks and limitations exist. No AI solution is flawless: Out-of-the-box Cogngiy agents may still require significant training and workflow customization for complex environments. Generative AI, in particular, introduces risks of “hallucinations,” where agents confidently provide incorrect information. Cognigy mitigates this with supervised learning, human-in-the-loop systems, and transparent analytics tools, but customers should monitor and audit agent performance closely.
Furthermore, the “agentic AI” concept is still emerging, with standard definitions in flux. Buyers are advised to request concrete performance benchmarks and, where possible, pilot programs before full-scale rollout.

Market Outlook: AI Agents as a New Enterprise Standard​

The broader context for Cognigy’s ascendance is nothing less than the mainstream adoption of conversational AI and enterprise automation. According to reputable analyst groups such as Gartner and Forrester, more than 70% of customer service interactions will involve some form of AI agent by the end of the decade. The accelerated pace of adoption is driven by several converging factors:

• Customer Expectations: Consumers now demand instant, personalized support 24/7 across devices. Virtual agents fill the gap left by legacy call centers.
• Labor Shortages: Persistent shortages of qualified support staff, especially for multilingual and after-hours coverage, make scalable automation not just attractive but necessary.
• AI Accessibility: Modern no-code and low-code development tools, exemplified by platforms like Cognigy, mean even non-technical stakeholders can design, iterate, and deploy AI agents.
• Trust and Compliance: As more enterprises face increasing data privacy and regulatory pressures, solutions certified by trusted platforms like Microsoft significantly reduce risk.

Strategic Implications for CIOs and IT Leaders​

IT decision-makers evaluating AI agent platforms should focus on several key criteria:

• Integration Footprint: Can the solution plug into existing CRM, ERP, and call routing systems without major reengineering? Cognigy’s deep Microsoft integrations tip the balance for Azure-centric organizations.
• Scale and Reliability: Has the platform proven itself in production at similar volume and complexity levels? Cognigy’s customer list supports its scalability claims, but pilot testing remains essential.
• Security and Compliance: Are certifications independently verifiable? Microsoft’s certification programs provide significant assurance, but custom legal review is prudent.
• Total Cost of Ownership: Licensing models, included support, and the extent of no-code customization all factor into ROI calculations.
• Future-Proofing: Does the vendor have a clear vision for evolving with new AI models, integration standards, and regulatory changes? Cognigy’s ongoing, formal collaboration with Microsoft positions it well in this regard.

Conclusion: A Pivotal Moment for AI Agent Adoption​

Cognigy’s new status as a Microsoft Solutions Partner with Certified Software is both a validation and a catalyst: validation of years spent refining an enterprise-ready platform, and a catalyst for even broader adoption amid a historic shift toward AI-powered service automation. For Azure-centric IT leaders, the partnership offers a fast path to next-generation customer service, with the assurance of Microsoft’s best-in-class infrastructure and support.
Caution is wise—no technology should be adopted without robust assessment and piloting. Yet, as evidenced by Cognigy’s expanding roster of blue-chip clients and Microsoft’s public endorsement, the age of “agentic AI” is no longer theoretical. It is powering real business outcomes in the world’s largest and most demanding organizations, and the pace of innovation is only accelerating.
For enterprises looking to transform their contact centers from cost centers to strategic assets, Cognigy—now validated at Microsoft’s top tier—may represent the single most complete, secure, and scalable AI agent platform currently available. As the market continues to evolve, the depth of Microsoft partnership and the proven ability to operationalize AI at real-world scale will remain defining factors for leadership in this increasingly critical technology arena.

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Source: Yahoo Finance https://finance.yahoo.com/news/cognigy-reaches-microsoft-solutions-partner-120000697.html

 

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Cognigy, a global leader in AI-powered customer service solutions, has achieved the prestigious status of Microsoft Solutions Partner with Certified Software, marking a significant milestone in its collaboration with Microsoft. This designation underscores Cognigy's commitment to enhancing customer service through advanced AI technologies and its deep integration within the Microsoft ecosystem.
As a Top Tier Partner, Cognigy is poised to work closely with Microsoft to drive innovation, explore co-selling opportunities, and deliver enhanced value to joint customers. This partnership facilitates seamless integrations with Microsoft Azure, Dynamics 365, and Microsoft Teams, enabling enterprises to deploy AI-driven customer service solutions efficiently.
Nadja Schaller, Partner Development Manager at Microsoft, expressed enthusiasm about the partnership, stating, "Cognigy is helping enterprises reimagine the contact center with AI-powered automation on Azure—driving faster service, greater efficiency, and better customer experiences."
Cognigy's flagship platform, Cognigy.AI, introduces "Agentic AI"—intelligent virtual agents capable of understanding customer intent, making decisions, and completing tasks autonomously, surpassing the capabilities of traditional chatbots. This platform is already operational in large-scale contact centers, combining Generative and Conversational AI to support both customers and live agents across voice and digital channels. With native integrations into Microsoft Azure, Dynamics 365 Customer Service, and Microsoft's speech services, Cognigy enables enterprises to launch quickly, scale easily, and deliver fast, personalized support without overhauling existing systems.
Hardy Myers, Senior Vice President of Global Partnerships at Cognigy, highlighted the significance of this achievement: "Achieving Microsoft's Top Tier Partner status is a testament to our commitment to empowering enterprises with AI-powered customer service solutions at scale that drive transformative business outcomes."
This partnership also allows Cognigy to participate in exclusive programs and deliver advanced solutions to customers worldwide. Cognigy's solutions are available on the Microsoft Azure Marketplace and are eligible toward a customer's Azure Consumption Commitment (MACC), simplifying procurement and enabling Microsoft customers to deploy and scale AI-powered customer service automation with greater speed, flexibility, and confidence.
Cognigy's recognition as a Microsoft Solutions Partner with Certified Software reflects its dedication to advancing AI-driven customer service solutions and its strategic alignment with Microsoft's vision for AI innovation.

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Source: Pressat Press Release Cognigy Reaches Microsoft Solutions Partner with Certified Software, Empowering Azure Customers with Agentic Enterprise AI Agents