customer service

Amid growing demand for seamless digital experiences, the telecommunications sector faces pressure to innovate and meet rising consumer expectations. In this landscape, the recent collaboration between Philippine Long Distance Telephone Company (PLDT), Amdocs, and Microsoft signals both a...

Announcing a new strategic partnership on the expanding horizon of enterprise AI, Kore.ai and Microsoft are joining forces with the aim of driving broad-based adoption of AI-powered solutions across the global business landscape. This collaboration, formally ratified in a recent agreement...

The announcement that Vodafone Business and ServiceNow have entered a five-year global partnership to revolutionize customer service using AI-powered automation marks a significant milestone in the ongoing transformation of the telecom industry. As cloud-driven solutions continue to reshape how...

Microsoft's 2025 Release Wave 1 introduces a comprehensive suite of enhancements across Dynamics 365 and the Power Platform, emphasizing AI integration, automation, and user experience improvements. This six-month rollout, spanning from April to September 2025, aims to transform business...

The April 2025 feature update for unified routing in Dynamics 365 Customer Service and Dynamics 365 Contact Center marks a significant step forward for organizations striving to deliver seamless customer experiences and boost operational efficiency. Integrating fresh capabilities designed to...

Here’s a summary of the article “Microsoft Powers Pegasus Airlines’ AI Future” from FTN News: Pegasus Airlines’ AI Transformation Microsoft Partnership: Pegasus Airlines partnered with Microsoft to lead an AI transformation using Azure AI Services, aiming to boost satisfaction for both...

Exploring the Case Study: PKO Leasing’s Leap to Microsoft Dynamics 365 Contact Center Integration Testing Innovation in Customer Service — The PKO Leasing Journey PKO Leasing, one of the leading financial leasing institutions, found itself at a technological crossroads when searching for the...

Much like the dawn of online banking, GPS in your pocket, or the first time you were asked by a chatbot if you’d like “help with anything else today,” artificial intelligence is flat-out rewriting the script for customer service—sometimes with more drama than a soap opera, but far better...

Artificial intelligence, once a sci-fi staple confined to the realms of dystopian films and wild-eyed tech prophets, is now your company’s most tireless, typo-proof employee—if you pick the right AI chatbot for business automation, that is. Yes, that inbox-clogging, “let’s circle back” workload...

Imagine a world where your organization's contact center no longer juggles multiple IVR bots for various languages or requires customers to navigate countless phone lines to connect with help in their preferred language. Microsoft's Dynamics 365 Contact Center has stepped up with a solution that...

As modern business landscapes shift with unprecedented speed, adaptability and advanced technology are no longer luxuries—they’re essentials for survival and growth. Microsoft’s annual Business Applications Launch Event, slated for April 30, 2025, promises to propel organizations into the future...

An Era of Efficiency in Customer Service Operations In today’s competitive business environment, fast-tracked customer service is a cornerstone for success, and technology continues to evolve to meet the demands of modern organizations. Microsoft’s latest update to Dynamics 365 Customer Service...

Dynamics 365 revolutionizes contact center operations at New Zealand’s Public Trust New Zealand’s Public Trust, a government-owned entity managing more than 5,000 estates and 430 charitable trusts, recently took a leap into the future of customer engagement. Driven by an urgent need to replace...

Transforming Workplaces: AI as a Partner in Productivity In today’s evolving digital landscape, artificial intelligence is not just an efficiency tool but an enabler of creativity, strategy, and enhanced job satisfaction. Recent developments highlighted by AFR reveal that AI, from Microsoft...

Kyivstar’s recent announcement marks another milestone in the digital transformation wave sweeping through telecommunications. With the integration of Microsoft Azure AI via longstanding partner CreaLog, the Ukrainian operator is set to upgrade its service bots, reinforcing its commitment to...

Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...

The evolution of customer service is in full swing, and Microsoft is leading the charge by reinventing its terminology to match the new era of AI-driven interactions. With the integration of Copilot, autonomous agents, and AI-first design principles, Microsoft is making substantial changes to...

In an increasingly digital business landscape, innovation is key. Conduent and Microsoft have joined forces to revolutionize business process solutions using generative AI, marking a significant milestone in industries such as healthcare, customer service, and fraud detection. This collaboration...

Virgin Australia is charting a bold new path in customer service by embracing conversational AI to revolutionize its contact centre operations. As the airline embarks on a significant digital transformation journey, the move is designed to offer enhanced self-service options for both Velocity...

Imagine this: Switzerland’s oldest private insurance company, Mobiliar, founded way back in 1826, has taken a quantum leap into the digital age, blending its centuries-old expertise with cutting-edge AI and cloud-based solutions. What’s the result? A transformation so robust that even the most...