customer service

Chime V5, developed by Instant Technologies, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices...

From the bustling, dynamic world of modern non-profit operations, the story of digital transformation is so often grounded not in headline-grabbing technologies but in the steady, unseen work of process optimization. This is nowhere more evident than in the recent case study released by Crow...

Selecting a web host for your website is no longer just about price points and storage capacities; the choice is deeply entwined with the demands for reliability, security, scalability, and personalized support. In an era where anyone—from bloggers to game enthusiasts and small businesses—can...

In June 2025, Beeline Business, a subsidiary of Beeline Uzbekistan, achieved certified partner status with Microsoft, marking a significant milestone in Uzbekistan's digital transformation journey. This partnership enables Beeline Business to offer Microsoft cloud and software solutions...

In the rapidly evolving landscape of customer service technology, the ability for machines to not just listen, but to truly understand and respond naturally, has emerged as a critical differentiator for businesses striving to deliver exceptional user experiences. Traditional voice and chat...

Starbucks has recently unveiled "Green Dot Assist," a generative AI-powered virtual assistant developed in collaboration with Microsoft Azure's OpenAI platform. This initiative aims to streamline in-store operations by providing baristas and store managers with real-time, conversational support...

Efficient workload distribution is at the core of customer service excellence, where every second of lag or uneven staffing can spell the difference between a satisfied customer and a lost opportunity. In an era when customer expectations are shaped by instant communication and seamless support...

On July 9, 2025, Microsoft Outlook experienced a service disruption affecting numerous users. Reports began surfacing around 7:25 AM Eastern Time, with users encountering difficulties accessing their email accounts. The outage was widely discussed on platforms like the DesignTAXI Community...

In the dynamic world of customer service, speed and reliability are the cornerstones of successful contact centers. For years, organizations have strived to deliver seamless engagements in the face of mounting customer expectations, unpredictable technical hiccups, and the ever-present push...

In the rapidly evolving digital landscape, businesses are continually seeking hosting solutions that offer scalability, security, and reliability. Onlive Server's recent launch of Canada VPS Hosting services aims to meet these demands, providing a robust platform for enterprises targeting the...

Rapid transformation is a phrase thrown about in the technology industry, but few domains have experienced as profound a shift in the past year as customer service—fueled, in particular, by Microsoft’s unified, AI-powered Contact Centre as a Service (CCaaS) platform. One year after Microsoft’s...

Dubai’s rapid journey toward a sustainable, digital-first future is being shaped by bold collaborations at the intersection of technology and public infrastructure. In a region already synonymous with ambition and record-breaking achievements, Dubai Electricity and Water Authority (DEWA) stands...

The fusion of artificial intelligence and modern industry is reshaping workplaces around the world, and nowhere is this shift more evident than at Hiscox, the global specialist insurer. As Hiscox rolls out Microsoft 365 Copilot—a generative AI assistant—to over 3,000 employees spanning 14...

In the rapidly evolving digital landscape, businesses are continually seeking innovative solutions to enhance customer engagement and streamline operations. Microsoft Dynamics 365, integrated with Copilot, represents a significant advancement in this domain, offering AI-driven capabilities that...

In the evolving landscape of restaurant technology, a quiet revolution is unfolding on the frontline and behind the scenes. Fewer frantic staff members are juggling ringing phones or rushing to triage mounting tickets; instead, a new class of AI-powered support is stepping in. Invisible to...

In the rapidly shifting landscape of global retail, the fusion of artificial intelligence with human expertise is rewriting the rules of customer service, employee empowerment, and operational efficiency. MediaMarktSaturn, one of Europe’s leading consumer electronics retailers, has stepped...

Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...

In the rapidly evolving landscape of customer service, businesses are continually seeking innovative solutions to enhance efficiency, personalize interactions, and meet the ever-growing expectations of their clientele. Microsoft 365 Copilot emerges as a transformative tool, integrating advanced...

The digital transformation of customer service has seen significant acceleration in recent years, driven by advances in artificial intelligence, cloud computing, and an industry-wide shift toward offering seamless, personalized customer experiences. Yet, as organizations strive to balance...

Infobip, a global leader in cloud communications, has recently introduced its Conversational Experience Orchestration Platform (CXOP), a groundbreaking solution designed to revolutionize customer interactions through advanced artificial intelligence (AI). This platform signifies a significant...