customer service

Link Removed Paragon Software is known to make backup and restore products for home and business users, as well as software designed to partition and alter hard drives. When you buy a copy of Paragon software, you have traditionally always been able to create a recovery disc that uses the WinPE...

Hello I have Win 7 x 64 Home Premium, i5, 6 GB This Dell came preloaded with Roxio 10.3 and when I imported my Flip camera's MP4 video files it converted and burned dvds easily. I had to reinstall the o.s and even though Dell sent a Roxio disc, they were unable to install it. Two were tried and...

Dear all, We have started to use Windows 7 for certain group of users 6 months ago. All of the users have configured to joined our domain We are facing connection problem while using Windows 7 as following: 1) The network connection, sometime will keep connecting by itself by keep showing...

I supplied a customer with a new PC system and installed an new OEM version Windows 7 Home Premium. After installation and before delivery to the customer I activated windows. My customer is now telling me that the machine is asking for activation via entry of the product key. When the...

Describes an beta update for the .NET Framework 4 runtime. This update includes some new features that are based on some requests from a specific customer and that are based on some important .NET Framework scenarios. Link Removed

Dear Forum users, I have an Acer Emachine pc And i just got it back from customer care as it had some svc host problem Now when i turned it on for the 1st time there was something called sysrep which said a fatal error ocurred, i ignored it but then i could not make new folders in the libraries...

Hi everyone, Today we released Security Advisory 2639568 to provide customer guidance for the Windows kernel issue related to the Duqu malware. I would like to provide you information on how to protect your system(s), how we are addressing the issue, and insight into our threat landscape...

Revision Note: V1.0 (November 3, 2011): Advisory published. Summary: Microsoft is investigating a vulnerability in a Microsoft Windows component, the Win32k TrueType font parsing engine. An attacker who successfully exploited this vulnerability could run arbitrary code in kernel mode...

Have a customer who has a XPS system that will no loger read some of his DVD games and all DVD movies. The DVD's in question work before on the system and still works on other computers. After discussing with him if anything change on his system around the time this started he did mention a...

This Advisory Services scenario is designed to assist customers who are in the proactive planning stages of an operating system deployment and would like to work through their plans with our team and address questions they have encountered in the... Link Removed

Ok, thank you for finding and reading this with a view to a simple solution? I bought this Toshiba A660 series Dynabook about four months ago in Japan (where I live). After a very painful upgrade with Windows 7 ULTIMATE for the ENGLISH LANGUAGE OPTION; I got the thing working in about 80%...

I regularly activate Windows Mail on Win-7 for myself and my customers who are used to Outlook Express 6 and like it. I know how to migrate the address book from OE6 to Windows Mail but I can't seem to find the actual EMail folders in Win-7, Windows Mail. In OE6 they are *.dbx files and are...

Gov Maharaj is a developer on the Windows Compatibility team. You know Gov from the popular C9 show, Link Removed. He spends most of his time solving problems reported by customers over the phone, in email, or via automated telemetry data. Gov is one of those people who makes work-a-holics feel...

Guy's check your email accounts. Today I received an email from codemasters: Keep safe!

In an effort to avoid customer confusion caused by hardware disparities and fragmentation, Microsoft is is apparently asking chipmakers and hardware developers for forthcoming Windows 8 tablets to form one-on-one relationships, wherein chipmakers will supply one and only one tablet maker...

By Joe Wilcox, Betanews That's a question many customers may ask, if a report from Bloomberg proves to be right: There will be at least five Windows 8 editions -- four for ARM processors. Is that a sound marketing strategy? Link Removed Link Removed Link Removed Link Removed Link Removed...

Hi all: I recently had to do a clean install on my PC - 3rd time in as many months. I had a friend reinstall windows and he put the ultimate (?) on instead of the home premium. 1) Now when I start up I get a dos window that says this: choose operating system of press tab: Windows 7...

Zero-touch deployment model saves money for employee-benefits company and helps maintain worker productivity during Windows 7 upgrade. Link Removed due to 404 Error

Hello, Today we published the Link Removed due to 404 Error. We fielded twelve questions on various topics during the webcast, including bulletins released and the Malicious Software Removal Tool. There were two questions during the webcast that we were unable to answer and we have included...

Hello everyone, Pete Voss here again, and as I previously mentioned in the Advanced Notification on Thursday, today we are releasing two bulletins to help protect customers. The bulletins address a Critical vulnerability in Microsoft Windows and two Important vulnerabilities in Microsoft Office...