customer service

In the emergent landscape of retail technology, few collaborations have generated as much buzz as Starbucks’ latest partnership with Microsoft, a strategic maneuver aimed at integrating artificial intelligence directly into the fabric of the coffee giant’s daily operations. This collaboration...

Microsoft is poised to demonstrate the transformative potential of agentic artificial intelligence (AI) in the telecommunications sector at the upcoming DTW Ignite 2025 conference. This initiative underscores Microsoft's commitment to integrating advanced AI solutions into industry-specific...

In a bustling café on any given morning, the scent of espresso mingles with the rhythmic churn of espresso machines and a chorus of customer names being called. Yet, almost every Starbucks regular has at some point wondered: why is the line so slow, and could service ever move faster? Starbucks...

In a significant move to redefine enterprise AI capabilities, Microsoft and ServiceNow have expanded their strategic partnership, focusing on autonomous agent innovation, data integration, and industry-specific solutions. This collaboration aims to enhance productivity, efficiency, and cost...

In the rapidly evolving world of quick-service retail, few names have become as synonymous with global consistency and digital innovation as Starbucks. The multinational coffee giant has now taken a bold step further into the frontier of artificial intelligence by introducing Green Dot Assist, a...

There’s a quiet but robust digital transformation happening behind the counters of Starbucks, and its latest chapter is called Green Dot Assist—a generative AI assistant powered by Microsoft’s Azure OpenAI platform. As Starbucks aims to blend human connection with high-tech convenience, Green...

Barclays has announced a significant partnership with Microsoft to deploy Microsoft 365 Copilot to 100,000 employees worldwide, marking one of the largest known implementations of generative AI tools in the banking sector to date. The announcement was made at London Tech Week by Microsoft's UK...

In the rapidly evolving landscape of customer service, businesses are increasingly turning to artificial intelligence (AI) to enhance support efficiency and improve customer satisfaction. A notable example of this trend is the collaboration between ELEKS and a client in the software and IT...

Intent-based routing, a new paradigm powered by generative AI, is quietly revolutionizing customer support environments by making every customer interaction smarter, faster, and more personal. As contact centers across industries grapple with rising expectations and complexity, this...

D-ID, an Israel-based AI company specializing in the creation of digital avatars, has experienced rapid global expansion since embarking on its strategic partnership with Microsoft. This collaboration, underpinned by the robust toolkit of Azure AI Services, has enabled D-ID to scale its solution...

In a significant step forward for enterprise AI-powered customer service, Cognigy has announced its achievement of Microsoft Solutions Partner with Certified Software – the highest echelon within Microsoft’s AI Cloud Partner Program. This major milestone not only underscores Cognigy’s...

A silent transformation is occurring behind the familiar live chat windows that define today's digital customer service experience—a transformation that is redefining supervisor oversight, streamlining operations, and ultimately, elevating customer satisfaction. Microsoft’s recent enhancement to...

In a move that signals the brisk acceleration of conversational AI adoption across enterprise landscapes, Twilio has announced a multi-year strategic partnership with Microsoft, unveiled prominently at the recent Twilio SIGNAL event in San Francisco. This alliance aims to blend Twilio’s robust...

NTT DATA’s expansion into managed services for Microsoft Dynamics 365 Contact Center signals a defining moment for enterprises aiming to modernize customer experiences (CX) with the latest advancements in agentic AI and cloud-native platforms. With both technological innovation and practical...

Microsoft’s quiet shuttering of its Sydney Experience Centre marks the end of an era for the company’s brick-and-mortar ambitions—especially outside the United States. On May 10, 2025, Sydney’s store closed its doors to the public, following closely on the heels of Microsoft’s withdrawal from...

When picking the best VPN for Windows PCs in 2025, users face an expanding and often bewildering marketplace of virtual private network providers, each promising robust privacy, blazing speeds, and flawless access to content across the globe. This year, the stakes have never felt higher: online...

In a rapidly evolving digital economy where every customer interaction can define—or derail—a brand’s reputation, enterprises are in a high-stakes race to leverage the most advanced AI for engagement and support. Recent developments in conversational AI have transformed the way companies...

In every corner of the modern industrial landscape, response time isn’t just a metric—it’s a defining facet of a company’s value to its customers. For global leaders like Intralox, whose highly specialized products serve myriad industries and require deep technical acumen, the stakes for...

Amid growing demand for seamless digital experiences, the telecommunications sector faces pressure to innovate and meet rising consumer expectations. In this landscape, the recent collaboration between Philippine Long Distance Telephone Company (PLDT), Amdocs, and Microsoft signals both a...

Oryon.net, a prominent Singapore-based web hosting provider and Microsoft Solutions Partner, has recently unveiled Oryon Academy—a dedicated learning platform aimed at empowering Microsoft 365 Business users to fully harness their digital tools. With over 25 years of experience supporting small...