customer service

Announcing a new strategic partnership on the expanding horizon of enterprise AI, Kore.ai and Microsoft are joining forces with the aim of driving broad-based adoption of AI-powered solutions across the global business landscape. This collaboration, formally ratified in a recent agreement...

The rapid transformation of customer support through artificial intelligence continues to redefine how service agents and organizations approach case management, particularly within the Microsoft Dynamics 365 Customer Service ecosystem. As of the most recent updates, Microsoft has implemented an...

The announcement that Vodafone Business and ServiceNow have entered a five-year global partnership to revolutionize customer service using AI-powered automation marks a significant milestone in the ongoing transformation of the telecom industry. As cloud-driven solutions continue to reshape how...

Microsoft's 2025 Release Wave 1 introduces a comprehensive suite of enhancements across Dynamics 365 and the Power Platform, emphasizing AI integration, automation, and user experience improvements. This six-month rollout, spanning from April to September 2025, aims to transform business...

Here’s a summary of the article “Microsoft Powers Pegasus Airlines’ AI Future” from FTN News: Pegasus Airlines’ AI Transformation Microsoft Partnership: Pegasus Airlines partnered with Microsoft to lead an AI transformation using Azure AI Services, aiming to boost satisfaction for both...

Singapore Airlines has taken a bold step towards revolutionizing customer service in the aviation industry by collaborating with OpenAI, a leader in artificial intelligence, to transform its digital support infrastructure. Announced just last week, this partnership focuses on integrating...

Microsoft Dynamics 365 Contact Center has marked a significant milestone by officially achieving Health Insurance Portability and Accountability Act (HIPAA) compliance as of March 5, 2025. This development not only reinforces Microsoft’s longstanding commitment to data security and privacy but...

Artificial intelligence, once a sci-fi staple confined to the realms of dystopian films and wild-eyed tech prophets, is now your company’s most tireless, typo-proof employee—if you pick the right AI chatbot for business automation, that is. Yes, that inbox-clogging, “let’s circle back” workload...

Imagine a world where your organization's contact center no longer juggles multiple IVR bots for various languages or requires customers to navigate countless phone lines to connect with help in their preferred language. Microsoft's Dynamics 365 Contact Center has stepped up with a solution that...

As modern business landscapes shift with unprecedented speed, adaptability and advanced technology are no longer luxuries—they’re essentials for survival and growth. Microsoft’s annual Business Applications Launch Event, slated for April 30, 2025, promises to propel organizations into the future...

TrueDialog’s native integration into Microsoft 365 marks a significant milestone in the realm of unified business communications. By embedding enterprise-grade SMS capabilities directly within Microsoft Teams, Outlook, and other Microsoft 365 applications, businesses now have a powerful tool at...

Dynamics 365 revolutionizes contact center operations at New Zealand’s Public Trust New Zealand’s Public Trust, a government-owned entity managing more than 5,000 estates and 430 charitable trusts, recently took a leap into the future of customer engagement. Driven by an urgent need to replace...

Transforming Workplaces: AI as a Partner in Productivity In today’s evolving digital landscape, artificial intelligence is not just an efficiency tool but an enabler of creativity, strategy, and enhanced job satisfaction. Recent developments highlighted by AFR reveal that AI, from Microsoft...

AvePoint’s innovative AI journey is a shining example of digital transformation in action. As organizations worldwide grapple with the fast-changing technological landscape, AvePoint—a global leader in data security, governance, and resilience—has embraced artificial intelligence to redefine...

Kyivstar’s recent announcement marks another milestone in the digital transformation wave sweeping through telecommunications. With the integration of Microsoft Azure AI via longstanding partner CreaLog, the Ukrainian operator is set to upgrade its service bots, reinforcing its commitment to...

Epiq’s integration of Microsoft Copilot Studio and Power Platform tools is a prime example of how intelligent automation can transform enterprise operations. With nearly 8,000 associates working across the globe, Epiq—a leader in technology-enabled services for law firms, corporations, financial...

Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...

The evolution of customer service is in full swing, and Microsoft is leading the charge by reinventing its terminology to match the new era of AI-driven interactions. With the integration of Copilot, autonomous agents, and AI-first design principles, Microsoft is making substantial changes to...

In 2025, artificial intelligence has leaped far beyond simple scripted responses. AI-powered chatbots have become indispensable across industries—from customer service and healthcare to content creation and workplace productivity. For Windows users, this means an exciting era where smart...

Microsoft Teams is rolling out a game-changing live chat feature built specifically to boost small business customer interactions. This update, introduced for Microsoft 365 Business Basic, Business Standard, and Business Premium subscribers, allows companies to integrate a live chat widget on...