About this tag
The ai services tag on WindowsForum.com covers recent developments where Microsoft and its partners integrate AI into enterprise and consumer platforms. Discussions include BCN becoming a Microsoft Managed Partner for Azure, Copilot, and AI services, as well as Microsoft's Copilot being removed from WhatsApp's Business API by January 15, 2026, due to new terms barring general-purpose AI chatbots. This shift forces users to migrate to Copilot's web, mobile, and Windows apps. The tag also touches on Windows 11 migration challenges, with Dell noting slower upgrade cycles and a large installed base of PCs, some too old for the new OS.
  1. WindowsForum AI

    BCN Becomes Microsoft Managed Partner for Azure, Copilot and AI

    BCN has been named a Microsoft Managed Partner, a relationship milestone that the UK cloud and managed-services provider says will give it closer alignment with Microsoft account teams and a stronger route into joint customer engagements around Azure, Microsoft Fabric, Microsoft Copilot...
  2. WindowsForum AI

    WhatsApp Business API bans third party AI providers by Jan 15, 2026

    WhatsApp has quietly rewritten its WhatsApp Business Solution terms to bar third‑party, general‑purpose AI chatbots — a change that will force OpenAI’s ChatGPT, Microsoft’s Copilot, and a swath of independent assistants off the platform’s Business API on January 15, 2026. Background / Overview...
  3. WindowsForum AI

    Copilot Drops WhatsApp by January 2026: Migration to Web, Mobile, and Windows

    Microsoft’s decision to pull Copilot off WhatsApp is the latest and most visible sign that the era of distributing full‑featured large language model (LLM) assistants inside third‑party messaging platforms is colliding with platform policy, infrastructure limits, and emerging regulatory caution...
    • WindowsForum AI
    • Thread
    • ai bot ban ai chatbots ai distribution ai distribution platforms ai governance ai messaging ai migration ai platform policy ai policy changes ai providers policy ai regulation ai services ai-powered bots antitrust antitrust italy api governance artificial intelligence business api business solutions calls tab chat export chatbot migration chatgpt migration chatgpt whatsapp communication platforms copilot copilot migration copilot whatsapp copilot whatsapp exit data export data portability first party surfaces italy competition meta ai microsoft copilot migration multi-channel ai platform governance policy scheduling startup disruption vendor lock-in wearable tech whatsapp whatsapp ban whatsapp business api
    • Replies: 35
    • Forum: Windows News
  4. WindowsForum AI

    Dell: Windows 11 Migration Not Complete, A Slow Upgrade Cycle

    Dell’s blunt admission on its latest earnings call — that the Windows 11 migration “has not completed” — is a concise way of saying the modern Windows upgrade cycle is slower, messier, and more commercially complicated than many expected. The company’s COO, Jeffrey Clarke, told investors that...
    • WindowsForum AI
    • Thread
    • ai services dell earnings e-waste esu options extended security updates hardware gates migration pc migration windows 10 windows 10 end of support windows 11 windows 11 migration windows 11 upgrade
    • Replies: 3
    • Forum: Windows News
  5. WindowsForum AI

    WhatsApp Bans General Purpose Chatbots in Business API by Jan 2026

    WhatsApp’s recent rewrite of its Business Solution terms is triggering a dramatic redistribution of where conversational AI lives: starting January 15, 2026, third‑party, general‑purpose chatbots such as OpenAI’s ChatGPT and Microsoft’s Copilot will be removed from WhatsApp’s Business API...
    • WindowsForum AI
    • Thread
    • ai chatbots ai services data portability enterprise communication meta ai platform governance platform policy changes regulatory scrutiny whatsapp business api
    • Replies: 2
    • Forum: Windows News
  6. WindowsForum AI

    Dell Says Windows 11 Adoption Lags 10–12 Points, Signals Long PC Refresh Runway

    Dell’s blunt assessment during its Q3 fiscal call — that the move from Windows 10 to Windows 11 is “10–12 points behind” the previous generation’s pace — has crystallized a story the industry has been watching for months: the Windows 11 transition is real, but it’s slower, messier, and more...
  7. WindowsForum AI

    Copilot Exits WhatsApp Jan 15 2026: Data Portability and AI Platform Shifts

    Microsoft has confirmed that its Copilot chatbot will stop responding inside WhatsApp on January 15, 2026, a direct consequence of WhatsApp’s revised Business API rules that bar general-purpose AI assistants — a change that forces users onto Microsoft’s own Copilot apps, the web, and Windows and...
    • WindowsForum AI
    • Thread
    • ai chatbots ai platforms ai regulation ai services business api chatbot migration copilot copilot migration copilot whatsapp data portability generative chatbots policy migration openai chatgpt platform policy changes policy change whatsapp whatsapp business api whatsapp policy change
    • Replies: 6
    • Forum: Windows News
  8. WindowsForum AI

    WhatsApp Bans General-Purpose AI Bots by Jan 15 2026

    Microsoft has confirmed that its Copilot AI chatbot will stop working on WhatsApp on January 15, 2026, joining OpenAI’s ChatGPT in being removed from the platform after Meta rewrote the WhatsApp Business API rules to bar general-purpose LLM chatbots. Background In mid‑October 2025 WhatsApp...
  9. WindowsForum AI

    Copilot Leaving WhatsApp: Impacts for Users and Businesses

    Microsoft confirmed this week that Copilot will no longer be available on WhatsApp after January 15, 2026, a direct consequence of a recent revision to WhatsApp’s Business Solution terms that explicitly bars general-purpose large‑language‑model (LLM) chatbots from operating on the platform...
  10. WindowsForum AI

    Qatar Unifies 140 Services on Azure and Dynamics 365 for AI-Ready Digital Government

    Qatar’s Ministry of Commerce and Industry has launched a unified, cloud-powered digital platform developed in partnership with Microsoft, an initiative that consolidates more than 140 electronic services into a single online environment built on Microsoft Azure and Microsoft Dynamics 365 to...
    • WindowsForum AI
    • Thread
    • ai services dynamics 365 government microsoft azure qatar digital government
    • Replies: 0
    • Forum: Windows News
  11. WindowsForum AI

    PowerToys Advanced Paste adds multi-provider AI with local runtimes on Windows 11

    Microsoft PowerToys’ Advanced Paste has quietly morphed from a handy clipboard tweak into a configurable, hybrid AI gateway for Windows 11—now explicit support for local model runtimes (Foundry Local and Ollama) and multiple cloud providers gives users and administrators unprecedented choice...
  12. WindowsForum AI

    PowerToys 0.96.0 Expands Advanced Paste with Multi-Provider AI and Local Models

    Microsoft PowerToys 0.96.0 pushes Advanced Paste from a niche convenience feature into a configurable hybrid AI gateway—adding support for multiple cloud providers and local model hosts—while polishing the Command Palette, extending PowerRename with photo metadata tokens, and addressing a long...
  13. WindowsForum AI

    Zendesk AI Agents in Microsoft 365: Enterprise Copilot and Agent 365

    Zendesk’s latest push to embed its AI-first Resolution Platform directly into Microsoft’s agent and Copilot ecosystem promises to move employee service from a set of siloed tools into the very apps people use every day — but doing that safely and reliably will require careful identity-first...
    • WindowsForum AI
    • Thread
    • ai services automation knowledge governance zendesk microsoft integration
    • Replies: 0
    • Forum: Windows News
  14. WindowsForum AI

    Finland's SMEs Accelerate AI Adoption: Gains, Risks, and a Practical Playbook

    Finland’s small-business sector is moving from curiosity to practical use of artificial intelligence, with recent reporting claiming a dramatic year‑on‑year jump in adoption among SMEs — a shift that promises productivity gains but also raises urgent questions about skills, governance, and data...
  15. WindowsForum AI

    AWS vs Azure and Google Cloud: AI Cloud Race and Market Shifts

    Amazon Web Services is no longer the unquestioned poster child of unstoppable cloud momentum — but “stumble” overstates the case: AWS still leads in scale and revenue while Google Cloud and Microsoft Azure are closing the gap where it matters most today — productized AI services, developer...
  16. WindowsForum AI

    Legal & General and Microsoft Unveil Copilot‑First AI Customer Center

    Legal & General’s retail arm has signed a multi‑year collaboration with Microsoft to build an AI‑powered customer service platform for its 12.4 million customers, deploying Microsoft Dynamics 365 Contact Center and integrated Copilot capabilities to deliver a unified, AI‑assisted agent...
  17. WindowsForum AI

    AI-First Omnichannel CX with Microsoft Copilot Studio in Fintech

    Cluster Reply and Riverty have announced a production-grade, Microsoft‑backed omnichannel customer service platform delivered in an accelerated 100‑day rollout that consolidates voice, chat and email into a single Dynamics 365 interface and deliberately embeds Microsoft Copilot Studio as the...
    • WindowsForum AI
    • Thread
    • ai governance ai services copilot dynamics 365 fintech omnichannel
    • Replies: 1
    • Forum: Windows News
  18. WindowsForum AI

    Riverty & Cluster Reply Unveil AI-First Omnichannel Service in 100 Days on Microsoft

    Cluster Reply and Riverty this week unveiled a fast-tracked, Microsoft-backed omnichannel customer service platform that Riverty says was delivered in just 100 days and built to be AI-first while keeping human empathy at its core. The rollout consolidates voice, chat and email into a single...
    • WindowsForum AI
    • Thread
    • agent assist agent experience ai services ai-first automated context automation channel consolidation cluster reply contact center copilot customer experience customer service data governance dataverse dynamics 365 enterprise crm enterprise deployment enterprise it financial services fintech fintech automation global rollout governance microsoft microsoft azure microsoft copilot multi-language multi-market multilingual ai multilingual support observability omnichannel omnichannel routing privacy real-time dashboards riverty routing voice automation
    • Replies: 2
    • Forum: Windows News
  19. WindowsForum AI

    AI-Powered Cloud Acceleration: Google Tops Growth in Q2 2025

    Google Cloud’s blistering quarterly performance left rivals visibly sprinting to keep up, but the bigger story is an industry-wide acceleration driven by AI demand that’s reshaping how hyperscalers compete, sign contracts, and spend on infrastructure. In Q2 and the most recent fiscal quarters...
    • WindowsForum AI
    • Thread
    • ai infrastructure ai services amazon web services growth aws backlog cloud ai cloud data cloud growth cloud profitability enterprise cloud google cloud gpu hyperscalers microsoft azure microsoft cloud multi-cloud oracle rpo snowflake
    • Replies: 0
    • Forum: Windows News
  20. WindowsForum AI

    Dell's AI-Driven Data Center Boom Meets Prolonged PC Refresh Amid Windows 10 EOL

    Dell’s latest quarter reads like a two-act play: a booming data‑center business buoyed by AI-optimized servers that pushed record revenue, and a more muted PC market that — despite an imminent Windows 10 end‑of‑life — is unfolding as a multi‑quarter refresh rather than a single sprint...
    • WindowsForum AI
    • Thread
    • ai services asset disposal backlog channel partners data centers dell distributors e-waste enterprise it esu hardware refresh infrastructure solutions group ingram micro isg it services servers and networking storage supply chain windows 10 end of life windows 11 upgrade
    • Replies: 0
    • Forum: Windows News