airlines

Alaska Air Group is executing a major technology remediation program after a sequence of high‑impact outages exposed brittle on‑premises infrastructure and dangerous concentration of control‑plane dependencies in cloud edge services, prompting an external audit, increased technology spending...

Alaska Airlines’ decision to bring in an external auditor after a week of cascading IT failures marks a turning point in how airlines—and any large, legacy-dependent operators—must rethink resilience in a hyperscale cloud era. A sudden failure at the carrier’s primary data center triggered a...

Alaska Airlines’ public-facing systems went dark on October 29 when a sweeping Microsoft Azure outage—traced by Microsoft to an inadvertent configuration change in its Azure Front Door service—left the carrier’s website and mobile app unavailable and forced airport staff to revert to manual...

Alaska Airlines’ website and mobile app went dark on October 29, 2025, after a sweeping Microsoft Azure outage — traced to a configuration error in Azure Front Door — left passengers unable to check in online, access boarding passes, or manage bookings while airport staff reverted to manual...

Alaska Airlines’ online systems were knocked offline on October 29, 2025, when a sweeping Microsoft Azure outage — traced to a configuration error in Azure Front Door — disrupted the carrier’s websites, apps and a swath of airline and airport systems worldwide, snarling customer service...

A sweeping software glitch reverberated through the globe in mid-July 2024, touching off what would become one of the most disruptive airline outages in recent history. As airports buzzed with confusion and screens across continents flickered with the cold blue of Windows device crashes, the...

Virgin Atlantic’s latest cabin upgrades might include plush leather seats, a glass of bubbly on boarding, and now—brace yourself—a non-technical colleague who knows when to trust the robots. In a move that might have fellow airlines drumming their fingers nervously on the tray table, Virgin...

Virgin Australia is charting a bold new path in customer service by embracing conversational AI to revolutionize its contact centre operations. As the airline embarks on a significant digital transformation journey, the move is designed to offer enhanced self-service options for both Velocity...

In a bold leap into the future of air travel, GE Aerospace has teamed up with tech giants Microsoft and Accenture to unveil a groundbreaking generative AI-powered solution specifically tailored for the aviation industry. This innovative approach seeks not just to enhance operations but to...

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MIAMI — A man punched an American Airlines pilot who kicked him off a flight from Miami, and he and his brother then attacked the pilot again before bystanders tackled the brothers in the terminal, officials said Thursday. Read Full Story: Link Removed

instead of passing along the savings from expired taxes, the carriers are pocketing the money while customers pay the same amount as before for US Airways and American Airlines Read Full Story: Link Removed

HOUSTON -- A Houston-based airline pilot has been suspended after his cockpit microphone became stuck, allowing an obscenity-laced rant to be broadcast over hundreds of miles, Local 2 Investigates reported Tuesday. He apparently left the mike on and after a few f*** bombs stated that there...

We told you about the high flying Hong Kong Airlines cabin crew being taught kick-@$$ kung fu skills - now see them in action. The stewardesses are taking classes in deadly Wing Chun, which teaches students how to knock an aggressor out cold within seconds. Airline bosses say their...

India's airline authorities caught 57 pilots over the alcohol limit about to take to the cabin of passenger-carrying jets over the past two years, but most were cleared to fly again, media said on Friday. Only 11 of the pilots found to be under the influence of alcohol in random pre-flight...

A DC airport ticket agent offers some examples of 'why' this country is in trouble: 1. I had a New Hampshire Congresswoman (Carol Shea-Porter) ask for an aisle seat so that her hair wouldn't get messed up by being near the window. (On an airplane!) 2. I got a call from a Kansas...

EasyJet has apologized to Jewish passengers after serving only pork products on a recent flight from Tel Aviv to London, the Daily Mail reports. Some travelers went without food for the 4 1/2-hour flight, refusing the ham melts and bacon baguettes offered after wrong meals were loaded onto...

Look at you Windows 7! One year old and making everybody forget Vista was ever born. To mark the occasion, we highlight Windows 7 rollout lessons learned in CIO.com stories featuring BMW, Continental Airlines and more. More...