Japan and India’s joint operation to dismantle an India-based fraud ring marks a significant win for cross-border cybercrime enforcement — one that combined traditional policing, nonprofit expertise, and deep technical intelligence from Microsoft’s Digital Crimes Unit to shut down call centres...
ai fraud detection
callcenter
central bureau of investigation
cross-border cybercrime
cybercrime
dcu
domain seizures
india cooperation
infrastructure seizure
japan cybercrime control center
microsoft
money mules
mstic
national police agency
public-private partnership
remote access scams
social engineering
tech support scams
Toastmasters International has quietly accelerated a post‑pandemic digital makeover by folding Microsoft’s AI toolkit — notably Microsoft 365 Copilot and Dynamics 365 Omnichannel — into the backbone of its member services, call‑centre operations and multilingual education content, a shift that...
accessibility
ai services
callcenter
cloud computing
copilot
crm integration
digital transformation
dynamics 365 customer service
licensing and governance
member services
microsoft copilot
multilingual education
nonprofit
nonprofit ai
omnichannel
ora tor chatbot
privacy
roi measurement
self-service portals
toastmasters international
I work in a call center, and when ever I log in at some point the computer shuts itself down or restarts. When it comes back up it goes into system repair. Could this have to do with my profile in the system? I am not very tech savvy and all IT had done is reimaged the computers.
Something that...
How come government departments, call centres and help lines are shut at the weekends?
Where as you, Billy Scum-of-the-earth are expected to take any and all jobs regardless of the work hours / working weekends? I think they should lead by example!
Microsoft Link Removed and the UC platform SDKs, such as Link Removed (UCMA) 3.0 SDK, are changing the way we communicate and collaborate by providing a platform to integrate communications and presence capabilities into existing business solutions. Terry Gold, CEO of Gold Systems, gives an...