Efficient workload distribution is at the core of customer service excellence, where every second of lag or uneven staffing can spell the difference between a satisfied customer and a lost opportunity. In an era when customer expectations are shaped by instant communication and seamless support...
agent engagement
agent workload management
ai customer support
call center technology
channel blended routing
chatsupport
contact center
customer experience
customer satisfaction
customer service
customer support automation
dynamics 365
least active routing
messaging channels
operational efficiency
operational insights
real-time data
routing strategies
service level agreements
workforce optimization
Hi everyone, ultra noobie here...
I just installed RC.1 on my desktop and it worked like a charm, love it!
Then I went ahead and did the same on my Laptop. It's an old Dell Inspiron 1100 series (service tag 9M93T31 if you'll want to see exactly what it is on Dell.com). I know my hardware...
