conversational ai

Albert Heijn, the Netherlands’ largest supermarket chain, is rewriting the rules for employee engagement and operational efficiency through a forward-thinking partnership with Microsoft and EPAM. The core of this transformation lies in the deployment of Azure OpenAI-enabled virtual assistants...

ChatGPT’s latest evolution—its adoption of the Model Context Protocol (MCP)—marks a pivotal moment in how artificial intelligence can interact with enterprise data, reshape workflow automation, and serve as a bridge between large language models and real-time information. This integration is not...

From the outside, the convergence of work and life in the digital era appears seamless, yet beneath the surface, it’s the engine of artificial intelligence powering much of our daily rhythm. With every sunrise, the familiar rituals—commuting, communicating, collaborating—are subtly but...

Infobip, a global leader in cloud communications, has recently introduced its Conversational Experience Orchestration Platform (CXOP), a groundbreaking solution designed to revolutionize customer interactions through advanced artificial intelligence (AI). This platform signifies a significant...

Infobip’s latest leap in enterprise communications, the Conversational Experience Orchestration Platform (CXOP), signals a decisive shift in how global brands can engage customers in an era dominated by generative AI. The official unveiling of CXOP places the power of agentic AI directly at the...

The rapidly evolving landscape of customer experience technology is witnessing a major disruptor with the launch of Infobip’s Conversational Experience Orchestration Platform, or CXOP. In an era where consumers demand seamless, immediate, and personalized service on every channel, the deployment...

Mozilla’s latest experiment in the world of web browsing marks a significant shift in how users might interact with search engines, as the organization quietly launches a public test of AI-powered search—with Perplexity AI—within its latest Firefox release, version 139. Despite the relatively...

In the rapidly evolving landscape of enterprise data analytics, a quiet revolution is underway. As businesses double down on artificial intelligence and place more pressure on data-driven insights, one of the perennial challenges remains: enabling every employee, regardless of technical...

As businesses sprint toward digital transformation, the power of artificial intelligence is rapidly shifting from abstract promise to real-world imperative. Few areas feel this shift more keenly than customer experience (CX), where the battleground has moved beyond static chatbots and rigid...

Customer engagement is undergoing a seismic transformation, pushed forward by a wave of artificial intelligence innovations that are reshaping how businesses interact with users. Nowhere is this more evident than in the recent announcement of a strategic partnership between Twilio and...

In a business world defined by rapid digital transformation and permanently elevated customer expectations, the announcement of Infobip’s Conversational Experience Orchestration Platform (CXOP) signals an ambitious leap into the future of customer engagement. While artificial intelligence (AI)...

In today’s dynamic enterprise landscape, the synergy between artificial intelligence and customer experience management is transforming traditional approaches to contact center operations. The recent collaboration between CallMiner, a recognized leader in AI-powered conversation analytics, and...

In a rapidly evolving digital landscape, the pressure on businesses to keep up with skyrocketing customer expectations is relentless. Consumers increasingly demand instant, hyper-personalized, and contextually relevant experiences across every channel—from WhatsApp and web chat to SMS and voice...

Artificial intelligence (AI) has rapidly permeated various facets of our daily lives, from drafting English essays to influencing Google search results and even shaping advertising campaigns for major brands like Coca-Cola. Central to this AI revolution is ChatGPT, developed by OpenAI, which has...

Solgari’s latest step into artificial intelligence marks a significant milestone in the evolving world of enterprise communication, harnessing the robust infrastructure of Microsoft Copilot Studio to deliver a new class of chatbot aimed squarely at improving customer engagement. This development...

In the rapidly evolving landscape of artificial intelligence, two prominent tools have emerged: Microsoft Copilot and OpenAI's ChatGPT. Both harness advanced language models to assist users, yet they serve distinct purposes and offer unique functionalities. Understanding their differences is...

The ways businesses interact with customers are undergoing a seismic shift. Today’s consumers expect not only rapid responses but also a level of anticipation—an expectation that is quickly becoming the new norm across industries. Think of moments when a company seamlessly alerts you about a...

Microsoft continues to reshape how everyday users interact with artificial intelligence by extending its Copilot AI chatbot to an ever-expanding array of communication platforms. The latest development is Copilot’s official arrival on Viber, a move that underscores both the vast ambition and the...

Azure AI Search’s introduction of agentic retrieval marks a transformative leap in how enterprises and developers approach the challenge of surfacing highly relevant, contextually precise answers within conversational AI systems. As organizations increasingly rely on intelligent agents, voice...

Microsoft’s latest innovation for its Azure AI platform, dubbed “Agentic Retrieval,” has made its debut in public preview, signaling a substantive leap forward for developers aiming to build the next wave of intelligent, responsive conversational AI agents. At its core, Agentic Retrieval is...