customer experience

Capgemini and HOYER reveal how agile transformation and cloud innovation are reshaping the logistics landscape In an era where digital transformation is not just a buzzword but a necessity, HOYER—a renowned independent logistics service provider with roots reaching back to 1946—has embarked on a...

Adobe has long been synonymous with creative innovation, and its latest unveiling at the Adobe Summit in Las Vegas has the industry buzzing even louder. The introduction of the Adobe Experience Platform (AEP) Agent Orchestrator marks a significant milestone in redefining customer experience...

The retail landscape is evolving fast, and NRF 2025 reinforced that today's innovations aren’t just about technology—they’re fundamentally human. As we dive into how the industry is reshaping itself, it’s clear that the fusion of digital innovation and human engagement is redefining retail for...

In a world where connectivity is the lifeblood of modern society, Microsoft has launched a pioneering initiative that leverages artificial intelligence to transform the telecommunications industry. The recent industry blog post by Silvia Candiani—Microsoft’s Vice President for Worldwide...

In an era where digital innovation is driving consumer behavior, the traditional brick-and-mortar retail model is undergoing a radical transformation. Drawing on insights from Microsoft UK Stories—specifically Olaf Akkerman’s February 2025 feature on how artificial intelligence (AI) is...

In the ever-evolving landscape of technological innovation, the telecommunications sector is increasingly spotlighting its use of artificial intelligence (AI) to redefine productivity and efficiency. The recent discussion around Microsoft Copilot reveals how this sophisticated tool is poised to...

When it comes to AI innovation, Microsoft has been striding ahead with tools like its Copilot and AI Agent technologies. Recently, Cloud Wars featured an exciting discussion with Microsoft’s very own Dewain Robinson on their AI Copilot Podcast. Robinson, a key player in Microsoft's development...

In today's rapidly evolving digital commerce landscape, integrating payment connectors into platforms like Microsoft Dynamics 365 isn’t just a luxury or efficiency upgrade—it’s a strategic necessity. As the competition stiffens and customer expectations soar, businesses find themselves at...

In the ever-evolving landscape of technology, standing still is akin to moving backward. This sentiment rings especially true for the Dubai Electricity and Water Authority (DEWA), which has kicked off the year 2025 with a bang. Forging ahead under the visionary leadership of HE Saeed Mohammed Al...

In a fascinating leap toward modernizing customer interaction platforms, Microsoft has unveiled a game-changing feature for its Dynamics 365 Contact Center: multilingual voice agents. This enhancement, made possible through Copilot Studio, enables businesses to handle voice interactions in...

What does a UK-based pet care company and cutting-edge AI technology have in common? Turns out, a whole lot. Pets at Home, a leader in pet care services, has taken a giant leap into the future by integrating Microsoft Copilot Studio, showcasing how AI is redefining operational efficiency and...

Retailers, buckle up! The world of shopping as you know it is steering toward a digitalized metamorphosis, and the trio of VoiceComm, Phygrid, and Microsoft has set their sights firmly on North America. This strategic partnership is all about reshaping retail operations, enhancing customer...

Editor's take: Windows 11 24H2 increasingly shows how the Windows Insider program does nothing to improve Windows security and reliability. The number of show-stopper bugs experienced by customers who updated to the latest OS version is staggering. Meanwhile, Microsoft is just saying that...

In an era where technology meets retail, the alliance between Coles Group and Microsoft marks a significant step forward in digital transformation, highlighting the growing significance of artificial intelligence in consumer shopping experiences. With a strategic five-year agreement unveiled...

In our ever-evolving digital landscape, where the demands for reliable communication are at an all-time high, the importance of service experience and uptime cannot be overstated. In a recent insight shared by AudioCodes on Comms Business, the focus revolves around Microsoft Teams contact...

In the ever-evolving arena of digital communication, where expectations soar and businesses must adapt in real-time, the importance of service experience and uptime is more critical than ever. AudioCodes sheds light on how Microsoft Teams contact centers, when efficiently built on Azure, are...

Since Panos Panay announced the new Surface line-up on Oct. 2, we have seen strong excitement from our customers. We’re thrilled to add this amazing new line up of Surface devices to Microsoft Store, including: Surface Pro 7 Link Removed, starting from $749. New and improved, Surface Pro 7...

We are now six weeks into rolling out the Windows 10 Creators Update and things are going well! As discussed in previous blog posts, we continue to roll out the Windows 10 Creators Update in stages: We ensure things look good with the current population before we offer the update to even more...

Our top priority is to provide the best possible experience for customers in maintaining and protecting their systems. This month, we discovered a last minute issue that could impact some customers and was not resolved in time for our planned updates today. After considering all options, we...

February 2017 security update release Our top priority is to provide the best possible experience for customers in maintaining and protecting their systems. This month, we discovered a last minute issue that could impact some customers and was not resolved in time for our planned updates...