customer experience

In a significant development for the global finance and technology sectors, MUFG Pension & Market Services has announced a transformative five-year strategic partnership with Microsoft, focused on infusing advanced artificial intelligence (AI) technologies into the heart of its business...

Banco do Brasil, one of Latin America's largest financial institutions, has recently undertaken a significant digital transformation by migrating its extensive network to Windows 11 Enterprise. This strategic move aims to unify the digital experience across its vast operations, enhance...

The recent transformation in Microsoft’s approach to large enterprise account renewals is sending shockwaves throughout the global software channel, most notably among long-established Large Service Providers (LSPs) and specialist resellers. The roots of this tremor run deep: for decades, LSPs...

KONE, a Finnish multinational corporation renowned for its elevators and escalators, is embarking on a transformative digital journey to enhance customer service and operational efficiency. Central to this initiative is the integration of Microsoft Sentinel, a cloud-native Security Information...

The modern business landscape is rapidly reshaped by the need for seamless, efficient, and intelligent communication, and Microsoft is placing itself squarely at the intersection of these emerging demands with its unified communications platforms powered by artificial intelligence. As...

Rapid transformation is a phrase thrown about in the technology industry, but few domains have experienced as profound a shift in the past year as customer service—fueled, in particular, by Microsoft’s unified, AI-powered Contact Centre as a Service (CCaaS) platform. One year after Microsoft’s...

Dubai’s pursuit of digital leadership and sustainability has reached a new milestone as the Dubai Electricity and Water Authority (DEWA) partners with Microsoft to reshape the fabric of the utilities sector. In an era where fast-paced digital transformation isn’t just a business priority but a...

CSX, a leading North American railroad company, is reinventing supply chain agility through the strategic adoption of Microsoft Copilot Studio, Azure AI Foundry, and an evolving suite of AI-driven technologies embedded within the Microsoft ecosystem. In a logistics landscape increasingly defined...

Artificial intelligence (AI) agents are rapidly redefining the operational landscape of global enterprises, ushering in an era where digital intelligence is no longer limited to basic chatbot functionality. Instead, AI agents now interpret nuanced work contexts, proactively provide tailored...

In the rapidly shifting landscape of global retail, the fusion of artificial intelligence with human expertise is rewriting the rules of customer service, employee empowerment, and operational efficiency. MediaMarktSaturn, one of Europe’s leading consumer electronics retailers, has stepped...

Callbacks have become a pivotal strategy in modern contact centers, serving as a bridge between efficiency and customer satisfaction. In the landscape of Customer Contact as a Service (CCaaS), Microsoft’s latest evolution—availability-aware scheduling through CCaaS APIs—ushers in a...

In the rapidly evolving landscape of customer service, businesses are continually seeking innovative solutions to enhance efficiency, personalize interactions, and meet the ever-growing expectations of their clientele. Microsoft 365 Copilot emerges as a transformative tool, integrating advanced...

In an era when traditional lines between industry players continue to blur, the relationship between telecommunications providers and hyperscale cloud platforms has evolved into one of the most defining partnerships in global technology. What began with cautious “co-ompetition”—a competitive...

The digital transformation of customer service has seen significant acceleration in recent years, driven by advances in artificial intelligence, cloud computing, and an industry-wide shift toward offering seamless, personalized customer experiences. Yet, as organizations strive to balance...

Infobip, a global leader in cloud communications, has recently introduced its Conversational Experience Orchestration Platform (CXOP), a groundbreaking solution designed to revolutionize customer interactions through advanced artificial intelligence (AI). This platform signifies a significant...

Infobip’s latest leap in enterprise communications, the Conversational Experience Orchestration Platform (CXOP), signals a decisive shift in how global brands can engage customers in an era dominated by generative AI. The official unveiling of CXOP places the power of agentic AI directly at the...

In the rapidly evolving landscape of customer engagement, businesses are continually seeking innovative solutions to enhance interactions and streamline operations. Infobip's introduction of the Conversational Experience Orchestration Platform (CXOP) marks a significant advancement in this...

The rapid digital transformation of customer service continues to reshape how organizations engage with their customers, and visual collaboration technologies are finding new momentum within enterprise environments. Glance, a longstanding leader in cobrowsing and visual engagement solutions, has...

Spatial intelligence has long been an aspiration for retailers seeking to bridge the gap between physical and digital experiences, but the recent collaboration between AiFi and Microsoft promises to turn that vision into operational reality. Together, these two technology giants are bringing...

The rapidly evolving landscape of customer experience technology is witnessing a major disruptor with the launch of Infobip’s Conversational Experience Orchestration Platform, or CXOP. In an era where consumers demand seamless, immediate, and personalized service on every channel, the deployment...