customer experience

In an era where digital innovation is driving consumer behavior, the traditional brick-and-mortar retail model is undergoing a radical transformation. Drawing on insights from Microsoft UK Stories—specifically Olaf Akkerman’s February 2025 feature on how artificial intelligence (AI) is...

In the ever-evolving landscape of technological innovation, the telecommunications sector is increasingly spotlighting its use of artificial intelligence (AI) to redefine productivity and efficiency. The recent discussion around Microsoft Copilot reveals how this sophisticated tool is poised to...

When it comes to AI innovation, Microsoft has been striding ahead with tools like its Copilot and AI Agent technologies. Recently, Cloud Wars featured an exciting discussion with Microsoft’s very own Dewain Robinson on their AI Copilot Podcast. Robinson, a key player in Microsoft's development...

In today's rapidly evolving digital commerce landscape, integrating payment connectors into platforms like Microsoft Dynamics 365 isn’t just a luxury or efficiency upgrade—it’s a strategic necessity. As the competition stiffens and customer expectations soar, businesses find themselves at...

In the ever-evolving landscape of technology, standing still is akin to moving backward. This sentiment rings especially true for the Dubai Electricity and Water Authority (DEWA), which has kicked off the year 2025 with a bang. Forging ahead under the visionary leadership of HE Saeed Mohammed Al...

Imagine a world where your organization's contact center no longer juggles multiple IVR bots for various languages or requires customers to navigate countless phone lines to connect with help in their preferred language. Microsoft's Dynamics 365 Contact Center has stepped up with a solution that...

What does a UK-based pet care company and cutting-edge AI technology have in common? Turns out, a whole lot. Pets at Home, a leader in pet care services, has taken a giant leap into the future by integrating Microsoft Copilot Studio, showcasing how AI is redefining operational efficiency and...

Retailers, buckle up! The world of shopping as you know it is steering toward a digitalized metamorphosis, and the trio of VoiceComm, Phygrid, and Microsoft has set their sights firmly on North America. This strategic partnership is all about reshaping retail operations, enhancing customer...

In an era where technology meets retail, the alliance between Coles Group and Microsoft marks a significant step forward in digital transformation, highlighting the growing significance of artificial intelligence in consumer shopping experiences. With a strategic five-year agreement unveiled...

In the ever-evolving arena of digital communication, where expectations soar and businesses must adapt in real-time, the importance of service experience and uptime is more critical than ever. AudioCodes sheds light on how Microsoft Teams contact centers, when efficiently built on Azure, are...

Since Panos Panay announced the new Surface line-up on Oct. 2, we have seen strong excitement from our customers. We’re thrilled to add this amazing new line up of Surface devices to Microsoft Store, including: Surface Pro 7 Link Removed, starting from $749. New and improved, Surface Pro 7...

We are now six weeks into rolling out the Windows 10 Creators Update and things are going well! As discussed in previous blog posts, we continue to roll out the Windows 10 Creators Update in stages: We ensure things look good with the current population before we offer the update to even more...

Our top priority is to provide the best possible experience for customers in maintaining and protecting their systems. This month, we discovered a last minute issue that could impact some customers and was not resolved in time for our planned updates today. After considering all options, we...

February 2017 security update release Our top priority is to provide the best possible experience for customers in maintaining and protecting their systems. This month, we discovered a last minute issue that could impact some customers and was not resolved in time for our planned updates...

The world loves emoji. What a strange phenomenon, right? They’re a whole new language. Descriptive metaphors packed into magical little glyphs. This week, the Windows 10 Anniversary Update delivered a breadth of optimized features to Windows customers worldwide. Among them is a new emoji...

Link Removed

Link Removed

Solitaire. Hearts. Minesweeper. These are games that have been played millions of times over the years in Windows. And they are coming back in Windows 10. If you’re a Link Removed, you can check out a preview of the new Microsoft Solitaire Collection that’s included in the latest build of the...

It's the final episode of the Countdown to Microsoft Ignite, and as promised, Rick and Joey give you the compressed version of their Ignite 101 session. So, sit back and learn from the masters how you can make the most of this incredible conference in... five days. If you're not able to join us...

Laurent Bugion of Link Removed, Luigi Rosso of Archetype, and Ward Bell of IdeaBlade join John Papa at MIX11 to answer questions about Silverlight 5 from the live viewers of Channel 9 Live. The questions span a wide range of topics but these guys cover it all, from Luigi and his deep 3D...