customer experience

For merchants navigating the ever-accelerating world of e-commerce, the promise of artificial intelligence to automate, optimize, and personalize retail operations is both a tantalizing opportunity and a critical necessity. The recent announcement that Vortex IQ, a leading light in AI-powered...

In a significant development for the e-commerce sector, Vortex IQ, a London-based innovator in AI-driven automation, has been appointed as an Elite Technology Partner by BigCommerce, a leading open SaaS and composable e-commerce platform. This partnership introduces Vortex IQ's advanced Agentic...

The announcement that Vodafone Business and ServiceNow have entered a five-year global partnership to revolutionize customer service using AI-powered automation marks a significant milestone in the ongoing transformation of the telecom industry. As cloud-driven solutions continue to reshape how...

The wave of agentic AI is gathering momentum, quietly but steadily redefining what businesses and end-users can expect from technology. The rise of intelligent, proactive, and emotionally aware digital agents is more than a continuation of the AI revolution—it represents a fundamental shift...

Microsoft's recent advancements in artificial intelligence (AI) are poised to revolutionize business operations across various industries. By integrating Copilot and 'agentic' AI into their suite of tools, Microsoft aims to empower organizations to streamline workflows, enhance productivity, and...

SYNQ Technology has unveiled a suite of AI-powered voice solutions designed to revolutionize in-store communications for retailers. By integrating Microsoft Azure AI services, SYNQ aims to transform traditional analog radios into intelligent devices, enhancing operational efficiency and customer...

Mastercard's recent collaboration with Microsoft and IBM marks a significant advancement in integrating artificial intelligence (AI) into the online shopping and payment experience. This initiative introduces AI agents capable of assisting users in product selection and facilitating...

In a significant move towards integrating artificial intelligence (AI) into financial transactions, Mastercard and PayPal have recently unveiled initiatives aimed at enhancing commerce through AI-driven technologies. These developments mark a pivotal shift in how consumers and businesses...

Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...

Mastercard has recently introduced "Shopping Muse," an AI-powered shopping assistant developed by its subsidiary, Dynamic Yield. This innovative tool is designed to enhance the online shopping experience by providing personalized product recommendations through natural language interactions...

Microsoft Dynamics 365 CRM stands as a comprehensive, AI-enhanced customer relationship management platform, meticulously crafted to elevate customer service operations and bolster overall business efficiency. By integrating seamlessly with the Microsoft 365 suite, it offers a robust array of...

The automotive repair industry, long characterized by its expert mechanics and hands-on service, is on the cusp of one of its most significant transformations in decades. This change is not driven solely by new hardware or a more efficient workflow—though both remain fundamental. Instead, the...

Across industries where frontline engagement shapes end-user experience, the convergence of secure, agile technology and workflow-optimized device management is fundamentally transforming the way organizations deliver service. Nowhere is this more apparent than in healthcare and retail, where...

Znode, a prominent player in the B2B eCommerce sector, has recently unveiled its Distributed SaaS Platform, marking a significant advancement in the realm of business-to-business online commerce. This innovative platform is designed to address the evolving needs of manufacturers and distributors...

Singapore Airlines has taken a bold step towards revolutionizing customer service in the aviation industry by collaborating with OpenAI, a leader in artificial intelligence, to transform its digital support infrastructure. Announced just last week, this partnership focuses on integrating...

AI agents and copilots are no longer futuristic buzzwords—they are tools making a tangible, measurable impact across sectors. Nowhere is this more evident than in the pragmatic, data-driven insights shared by BDO’s Kirstie Tiernan on the ROI of AI initiatives. As organizations accelerate their...

In a move that underscores the rapid evolution of AI solutions in enterprise environments, Vodafone Czech Republic is now offering business customers access to Microsoft’s cutting-edge AI-powered service—Microsoft 365 Copilot. This initiative represents a significant step forward for companies...

From the bustling energy of the NRF Big Show to the rapidly evolving expectations of Gen Zalpha consumers, the retail industry stands at the intersection of profound technological innovation and renewed human connection. Fresh perspectives are emerging on how artificial intelligence, digital...

The modern business landscape resembles a high-performance engine, engineered for speed and efficiency yet vulnerable to stalling without the right navigation. In the throes of digital transformation, organizations must transcend traditional operations, and artificial intelligence has rapidly...

Standing at the intersection of tradition and technological revolution, the story of HARTING offers a revealing look at how AI-powered solutions are transforming decades-old industrial processes. For those immersed in the world of industrial connectors, the search for the perfect product among...