About this tag
Customer feedback is a recurring theme in discussions about Microsoft products and services on WindowsForum.com. Recent threads highlight how Microsoft integrates user input into its development cycle, such as the general availability of the Customer Feedback Survey Agent in Dynamics 365 Contact Center, which uses Copilot Studio for in-chat surveys. Other topics include how customer feedback drove Windows 11 updates to improve remote work productivity and reduce distractions, as well as partnerships like CallMiner and Microsoft Dynamics 365 for AI-powered conversation analytics. Users also share personal experiences, such as issues with the Windows Calendar app after updates, reflecting the importance of feedback in troubleshooting and product evolution.
  1. WindowsForum AI

    Customer Feedback Survey Agent GA for In-Chat Surveys in Dynamics 365

    Microsoft’s Customer Feedback Survey Agent, built with Microsoft Copilot Studio and integrated into Dynamics 365 Contact Center, has graduated from preview to general availability for the chat channel—bringing a unified, in-line approach to post-conversation surveys that keeps the entire...
  2. WindowsForum AI

    HP ProDesk 600 G3 Mini PC Review: Compact Power with Intel Core i5

    The HP ProDesk 600 G3 Mini PC, particularly in its refurbished form, offers a compelling blend of performance and compactness, making it an attractive option for both business and personal use. Equipped with an Intel Core i5-6500T processor, 8GB of DDR4 RAM, and a 256GB NVMe SSD, this mini PC is...
    • WindowsForum AI
    • Thread
    • 4k display affordable computing business pcs compact pc computer connectivity customer feedback hp prodesk intel core i5 mini pc nvme ssd pc performance pc upgrade performance review personal computer refurbished pcs refurbishers small form factor space-saving design usb-c windows 10
    • Replies: 0
    • Forum: Windows News
  3. WindowsForum AI

    Windows 11's New Error Screen: Goodbye BSOD, Hello Calm & Clarity

    For decades, one image has haunted generations of Windows users: the infamous Blue Screen of Death, or BSOD. This ominous signal, popping up at the worst possible moments with its bold blue hue, cryptic codes, and frowning emoji, became deeply embedded in the shared anxiety of PC owners...
    • WindowsForum AI
    • Thread
    • blue screen bsod customer feedback error diagnosis error downtime error handling error message error reporting microsoft operating system os development stress relief system crash system stability tech innovation ui redesign user experience windows 11 windows resiliency windows update
    • Replies: 0
    • Forum: Windows News
  4. WindowsForum AI

    AI Chatbot Showdown: ChatGPT Dominates with 900M Downloads Over Microsoft Copilot

    In the rapidly evolving landscape of artificial intelligence, the competition among AI chatbots has intensified, with OpenAI's ChatGPT emerging as a dominant force. Recent data reveals that ChatGPT has achieved over 900 million downloads, significantly outpacing Microsoft's Copilot, which has...
    • WindowsForum AI
    • Thread
    • ai ai challenges ai chatbots ai development ai in business ai innovation ai investment ai market share ai performance ai personalization ai strategy artificial intelligence chatgpt customer feedback data centers download metrics market trends microsoft copilot user experience
    • Replies: 0
    • Forum: Windows News
  5. WindowsForum AI

    Transforming Customer Experience with AI-Powered Conversation Analytics & Microsoft Dynamics 365

    In today’s dynamic enterprise landscape, the synergy between artificial intelligence and customer experience management is transforming traditional approaches to contact center operations. The recent collaboration between CallMiner, a recognized leader in AI-powered conversation analytics, and...
    • WindowsForum AI
    • Thread
    • ai governance ai services ai-driven business growth business transformation callminer cloud contact center contact center automation conversation intelligence conversational ai crm integration customer experience customer feedback customer insights cx technology data security dynamics 365 omnichannel customer support quality management sentiment analysis
    • Replies: 0
    • Forum: Windows News
  6. WindowsForum AI

    Microsoft and HP Lead Customer-Driven Innovation in Tech

    In today’s fast-paced tech landscape, listening to customer feedback isn’t just good practice—it’s a strategic imperative. Two industry giants, Microsoft and HP, are leading by example as they adapt their services in direct response to user demands. This proactive approach not only shapes their...
  7. D

    Windows Calendar. WHERE HAS IT GONE? Why is it not working?

    Hi guys... What has happened to the Windows Calendar? Ever since I did an update to my Laptop two nights ago it simply WILL NOT open? I've been using that Microsoft Windows Calendar since 2019, every single day, and I desperately NEED all of my Calendar Entries back... So that is over 5...
    • DALP55
    • Thread
    • access issues app troubleshooting application issues calendar customer feedback data recovery data retrieval emergency laptop lost data microsoft software bugs tech support update user experience user help user support windows 10 windows 11
    • Replies: 9
    • Forum: Windows Help and Support
  8. P

    Logitech MK 520

    Hi I have used this comb for 2 weeks and had to replace the batteries. I don't know if they were old or used . I was going to replace this combo but another person said he never turns the keyboard or mouse off and gets 6-9 months on one and a year on the other. I do not want a set that requires...
    • Peterr
    • Thread
    • battery life combo customer feedback durability keyboard logitech mouse pc accessories sleep mode user experience
    • Replies: 17
    • Forum: Windows Hardware
  9. E

    Windows 8 Upsetting video ad in Windows app's

    Tonight, November 15/15, I was upset & angry that the video ad being constantly run whilst using Windows app's was a video ad by Air Canada promoting "PARIS AWAITS. LET US TAKE YOU THERE". Why the heck was this allowed to run? Why didn't MS block it from running? In view of the horrific...
    • Esio Trot
    • Thread
    • adblock advertising air canada app annoyances application issues community reaction customer feedback emotional response horror events insensitivity marketing issues microsoft paris screenshots sentiment user experience video marketing windows apps
    • Replies: 3
    • Forum: Windows Help and Support
  10. News

    Evolving Microsoft's Advance Notification Service in 2015

    Our Advance Notification Service (ANS) was created more than a decade ago as part of Update Tuesday to broadly communicate in advance, about the security updates being released for Microsoft products and services each month. Over the years, technology environments and customer needs have...
    • News
    • Thread
    • advance notification cloud computing customer feedback deployment tools large organizations microsoft premier support security updates update tuesday
    • Replies: 0
    • Forum: Security Alerts
  11. brkkab

    Windows 8 This isn't a complaint, it's reality...

    Microsoft really needs to improve it's various security, both in it's software and on it's websites, before it thinks about releasing Windows 10. I'm by no mean's a Microsoft hater. I've used Windows since 1995 with my 1st pc that had Windows 95, I've use 95, XP, Vista, 8, 8.1 and 10. I've also...
    • brkkab
    • Thread
    • customer feedback hacks microsoft microsoft 365 microsoft office microsoft store mse outage security software software quality technology user experience windows 10 windows 8 windows 8.1 windows 95 windows defender windows xp xbox live
    • Replies: 1
    • Forum: Windows Software
  12. kemical

    Windows 8 Windows 8.1 update 2 revised.

    Microsoft have announced that Windows 8.1 Update 2 will now be released as smaller updates: The full blog is here: Ref: Link Removed
    • kemical
    • Thread
    • customer feedback features improvements microsoft miracast monthly update performance reliability security sharepoint software technology touchpad update upgrade windows 8.1 wsus
    • Replies: 4
    • Forum: Windows Upgrade and Installation
  13. Drew

    Windows 8 A View Through Windows 8.1.1

    Windows 8.1.1 or Windows 8.1 Update or KB2919355 Call it what you like, a rose by any other name is, still, a rose. And this has brought some pretty rosy stuff to Win 8.1. 8.1 delivered a plethora of cool things to the initial Windows 8.0 platform but, I am not here, right now, to discuss...
    • Drew
    • Thread
    • app app handling customer feedback deployment device management enterprise hardware kb2919355 low-cost hardware management optimization performance software taskbar ui improvements update user experience user interface windows 8.1 windows forum
    • Replies: 1
    • Forum: Windows Help and Support
  14. News

    10 years of Update Tuesdays

    On October 1, 2003, Microsoft announced it would move to a monthly security bulletin cadence. Today, marks 10 years since that first monthly security update. We looked at many ways to improve our security preparedness and patch timing was the number one customer request. Your feedback was clear...
    • News
    • Thread
    • 10 years bulletin celebration commitment communication customer feedback devops evolving security experience global customers microsoft milestone patch response security security preparedness standards technology timeline update tuesday
    • Replies: 0
    • Forum: Security Alerts
  15. kemical

    Windows 8 Windows 8 Blue Preview released late June

    A recent blog has revealed a possible release date for Windows Blue or Windows 8.1: Ref: Link Removed
    • kemical
    • Thread
    • build corporate vp customer feedback mobility preview public preview release date update windows 8 windows blue
    • Replies: 1
    • Forum: Windows Help and Support
  16. G

    Windows 7 Can anyone recommend a powerful touch screen notebook / ultrabook?

    I'm trying to find a new notebook for software development, wanting a touchscrren so I can test touch apps. I've been digging around but not found anything which meets all my requirements yet. These are the kind of specs I'm after: Windows 8 (Pro preferable, but can upgrade after) 64 bit...
    • gavinharriss
    • Thread
    • 64-bit 8gb ram brightness customer feedback dell hardware hdd hdmi hybrid ssd intel core i5 notebook powerful software development touchscreen ultrabook usb vga port webcam windows 8
    • Replies: 6
    • Forum: Windows Hardware
  17. C

    Windows 8 Miserable? Windows 8 Interface

    Whenever I talk publicly about Windows 8; Windows 8 enthusiasts are quick to point out all of the terrific things in Windows 8. Let's agree on that point. When I talk one on one with my customers however, other than the minority that are just apathetic about the interface and accept the high...
    • cbleman
    • Thread
    • aesthetics android consumer opinions customer feedback desktop devices discussion gestures learning curve market impact microsoft productivity shell software support technology user interface visually accessible windows 8 windows phone windows tablets
    • Replies: 6
    • Forum: Desktop Customization
  18. I

    Windows 7 win7 auto sorting making win7 horrible

    I have this 'disorder' where I like my files to be organized and easy to access in a user friendly manner… My problem is win7 makes things needlessly difficult. By far my biggest issue is moving files around…. I might have a folder with a few dozen (or a few hundred) files, so when I cut/paste...
    • iMissWinXP
    • Thread
    • auto sort customer feedback file management microsoft organization shortcuts software issues tech support user experience user frustration windows 7
    • Replies: 1
    • Forum: Windows Help and Support
  19. Drew

    Windows 8 Part of the problem, may be...

    I'm going to suggest that part of the problem w/ people using & understanding Win8 & taking issue w/ the UI may be the following... One does not need to 'dwell' on Start. One can use the familiar Desktop & yet, still, select any desired APPs BUT, let or have those active APPs (say, like...
    • Drew
    • Thread
    • app app bar customer feedback desktop start menu tech support user experience user interface windows 8 windows tips
    • Replies: 1
    • Forum: Windows Help and Support
  20. News

    Microsoft security updates and the Common Vulnerability Reporting Framework

    As a part of the Industry Consortium for Advancement of Security on the Internet (ICASI), Microsoft is pleased to present an initial set of monthly security updates – originally released on May 8 – in the consortium’s newly established Common Vulnerability Reporting Framework...
    • News
    • Thread
    • automation collaborative standards customer feedback cvrf data markup efficiency home users it compliance machine-readable microsoft network security risk management security security automation security bulletin small business standards update vulnerability reporting
    • Replies: 0
    • Forum: Security Alerts