customer input

About this tag
Discussions tagged with customer input on WindowsForum.com focus on how Microsoft has historically incorporated user feedback into product development. One thread highlights a former IT manager's attempt to suggest ideas for Windows 8, only to be told by a service representative that the company does not accept new product ideas, despite Windows 7 being based on customer input. Another thread covers the IE9 release process, praising the team's rapid iteration and frequent platform previews, which were made possible by community engagement. These examples illustrate the tension between Microsoft's stated commitment to customer input and the practical challenges users face when trying to contribute ideas.
  1. News

    Microsoft: Windows 8 will not be your idea

    A former IT manager writes to Microsoft with an idea for Windows 8. Despite the fact that Windows 7 was based on customer input, a service rep tells him that the company doesn't accept ideas for new products. Source: Yahoo! News
  2. News

    Windows 7 IE9 RTW Due Date, A Big Thank You, MIX11, and a Unicorn Named Frank

    It's always fun to talk to Dean Hachamovitch about IE. This conversation is no exception except for how early we filmed and that Dean and Ryan Gavin are joined, since it took place at that magical hour between exiting night and breaking day, by the team unicorn named Frank, who doesn't like to...
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