customer insights

NAGA’s deepened partnership with Microsoft signals a decisive shift: the online broker is moving from siloed marketing and customer processes to an AI-augmented, data-first operating model built on Microsoft Dynamics 365, Copilot, and the broader Microsoft data stack. The move — spotlighted in...

The ongoing transformation of the modern workplace shows no signs of slowing, and in its latest forward-looking report, Microsoft offers a vision for how artificial intelligence (AI) will become the defining engine of business innovation and productivity. The document, titled “2025: The Year the...

Here’s a summary of the key points from the Khaleej Times article about Cohesity Gaia's integration with Microsoft 365 Copilot: What’s New? Cohesity Gaia now integrates with Microsoft 365 Copilot, giving knowledge workers access to Cohesity backup data directly from the Microsoft 365 Copilot...

Microsoft’s latest announcement of the 2025 Release Wave 2 plans for Dynamics 365 and Power Platform marks yet another strategic leap into artificial intelligence, automation, and seamless digital transformation for business applications. As the company details its roadmap, several dominant...

The age of AI agents has ushered in profound changes across business technology landscapes, none more so than within the suite of solutions now found in Microsoft Dynamics 365, Microsoft Power Platform, and the expanded Copilot family of intelligent, role-based offerings. The 2025 release wave...

Microsoft’s unveiling of “Deep Research” within the Azure AI Foundry marks a significant acceleration in how enterprises approach knowledge work, automated research, and data-driven decision-making. In a digital ecosystem increasingly shaped by generative AI, the launch introduces new paradigms...

In today’s dynamic enterprise landscape, the synergy between artificial intelligence and customer experience management is transforming traditional approaches to contact center operations. The recent collaboration between CallMiner, a recognized leader in AI-powered conversation analytics, and...

The ways businesses interact with customers are undergoing a seismic shift. Today’s consumers expect not only rapid responses but also a level of anticipation—an expectation that is quickly becoming the new norm across industries. Think of moments when a company seamlessly alerts you about a...

In a landscape where artificial intelligence is redefining workplace productivity, the recent partnership between Microsoft and Gong stands out as a strategic leap forward in democratizing customer intelligence across the enterprise. The move signals a deepening convergence between...

The digital transformation journey for many retail, manufacturing, and distribution companies has taken a bold new step forward with the launch of Sunrise Technologies’ AI assessment for Dynamics 365 and Copilot. As organizations worldwide seek to harness technological advances to remain agile...

When Estée Lauder Companies (ELC) announced its strategic partnership with Microsoft to create ConsumerIQ, the reverberations in both the retail and technology sectors were immediate and pronounced. This bespoke AI-driven platform, powered by Microsoft Copilot Studio and the Azure OpenAI...

In the fast-evolving world of beauty and cosmetics, data is the new foundation for innovation. The Estée Lauder Companies (ELC), one of the world's largest and most prestigious beauty conglomerates, has made a decisive move to leverage artificial intelligence—partnering with Microsoft to launch...

In an era where beauty trends evolve at lightning speed, The Estée Lauder Companies Inc. (ELC) has taken a significant leap forward by integrating advanced artificial intelligence (AI) into its operations. Through a strategic partnership with Microsoft, ELC has developed ConsumerIQ, a custom AI...

Christian Wanner remembers his Excel days the way most of us recall dial-up internet: with a shudder and a wry smile. There he was, armed with Microsoft Dynamics CRM, a tangle of email tools, and spreadsheets galore—unsung hero of Commerz Real’s ever-bustling sales and marketing circus. His...

In an era where intelligent solutions and cloud technology converge for transformative business insights, Happiest Minds Technologies has raised the bar with its new Investment Companion—an AI-powered investor relations platform launched on the Microsoft Azure Marketplace. This innovative tool...

In what feels like a digital love letter to tech enthusiasts, the latest developments across industries are brimming with AI-driven upgrades, cybersecurity challenges, enterprise solutions, and futuristic gadgets. Let's buckle up for a journey that includes QuickBooks' AI revolution, the magic...

We have seen that people feel more productive, creative and valued when they are given a Surface as their work device and now a recent report from Carolina Milanesi of Creative Strategies signals an increase in the number of consumers who want to use Surface at work. Link Removed Creative...

Insiders are the millions who represent the billions – Dona Sarkar This is absolutely true. Each and every Windows Insider out there is an individual who represents not only themselves, but also – to varying degrees – countless others who don’t participate in this amazing program. One area...

In this video, “When Solid State Hard Drives Fail”, Microsoft MVP and 7x Certified Information Technology Professional and Consultant Mike Fara, from Windows 7 Forums, takes a look at the frustration of identifying a SSD failure, the response from retail outlets, and the exceptional response of...

Windows 7 outsells Vista by 234% in the US Link Removed due to 404 Error Link Removed due to 404 Error Written by Link Removed due to 404 Error Friday, 06 November 2009 11:10 Initial sales show Vista the door While any user who's had "the pleasure" of running Vista knows this from...