customer insights

Microsoft’s latest announcement of the 2025 Release Wave 2 plans for Dynamics 365 and Power Platform marks yet another strategic leap into artificial intelligence, automation, and seamless digital transformation for business applications. As the company details its roadmap, several dominant...

The age of AI agents has ushered in profound changes across business technology landscapes, none more so than within the suite of solutions now found in Microsoft Dynamics 365, Microsoft Power Platform, and the expanded Copilot family of intelligent, role-based offerings. The 2025 release wave...

In today’s dynamic enterprise landscape, the synergy between artificial intelligence and customer experience management is transforming traditional approaches to contact center operations. The recent collaboration between CallMiner, a recognized leader in AI-powered conversation analytics, and...

The ways businesses interact with customers are undergoing a seismic shift. Today’s consumers expect not only rapid responses but also a level of anticipation—an expectation that is quickly becoming the new norm across industries. Think of moments when a company seamlessly alerts you about a...

In a landscape where artificial intelligence is redefining workplace productivity, the recent partnership between Microsoft and Gong stands out as a strategic leap forward in democratizing customer intelligence across the enterprise. The move signals a deepening convergence between...

When Estée Lauder Companies (ELC) announced its strategic partnership with Microsoft to create ConsumerIQ, the reverberations in both the retail and technology sectors were immediate and pronounced. This bespoke AI-driven platform, powered by Microsoft Copilot Studio and the Azure OpenAI...

In the fast-evolving world of beauty and cosmetics, data is the new foundation for innovation. The Estée Lauder Companies (ELC), one of the world's largest and most prestigious beauty conglomerates, has made a decisive move to leverage artificial intelligence—partnering with Microsoft to launch...

Christian Wanner remembers his Excel days the way most of us recall dial-up internet: with a shudder and a wry smile. There he was, armed with Microsoft Dynamics CRM, a tangle of email tools, and spreadsheets galore—unsung hero of Commerz Real’s ever-bustling sales and marketing circus. His...

In what feels like a digital love letter to tech enthusiasts, the latest developments across industries are brimming with AI-driven upgrades, cybersecurity challenges, enterprise solutions, and futuristic gadgets. Let's buckle up for a journey that includes QuickBooks' AI revolution, the magic...

Insiders are the millions who represent the billions – Dona Sarkar This is absolutely true. Each and every Windows Insider out there is an individual who represents not only themselves, but also – to varying degrees – countless others who don’t participate in this amazing program. One area...