customer loyalty

Mobile usage of AI assistants has taken a measurable lead over desktop in recent months, with Comscore reporting mobile reach for AI tools rising to 73.4 million users (a 5.3% increase) while PC usage fell roughly 11.1%, and the largest mobile growth rates concentrated in Microsoft Copilot...

The rapid digital transformation of customer service continues to reshape how organizations engage with their customers, and visual collaboration technologies are finding new momentum within enterprise environments. Glance, a longstanding leader in cobrowsing and visual engagement solutions, has...

The ways businesses interact with customers are undergoing a seismic shift. Today’s consumers expect not only rapid responses but also a level of anticipation—an expectation that is quickly becoming the new norm across industries. Think of moments when a company seamlessly alerts you about a...

As Microsoft approaches the official sunset of Windows 10, slated for October 14, a newly controversial update to its aging operating system has ignited debate, illustrating just how invested users have become in the finer points of their digital experience. Recent changes surrounding the humble...

Twilio’s latest strategic move, revealed at the SIGNAL annual event in San Francisco, marks a pivotal moment in the evolution of AI-powered customer conversations. In a bold partnership with Microsoft, Twilio aims to fast-track the adoption of conversational AI, promising to transform the depth...

In a move that signals the brisk acceleration of conversational AI adoption across enterprise landscapes, Twilio has announced a multi-year strategic partnership with Microsoft, unveiled prominently at the recent Twilio SIGNAL event in San Francisco. This alliance aims to blend Twilio’s robust...

The unveiling of PLDT Inc.’s next-generation Customer Engagement Platform, a powerful collaboration with Amdocs and Microsoft, signals a pivotal moment in the ongoing digital transformation within the telecommunications sector. For both industry insiders and everyday subscribers, this...

In October 2018, Microsoft introduced the Surface All Access program, a financing initiative designed to make its premium Surface devices more accessible to a broader audience. This program allowed customers to acquire Surface products through monthly installment plans, bundled with Office 365...

As we move further into the sleek and shiny world of Windows 11, loyalists to Windows 10 like myself find ourselves welded to the good ol’ operating system that has served us well for over seven years. The past was punctuated by the launch of AMD's first Ryzen CPUs and the modest GTX 1050 Ti...

Worldwide, contracts are the popular route for clients to take with cellular operators. And what's not to love? Carriers will often times "give" you the latest phone for $0. That's great, considering it may otherwise cost upwards of $600. However, you'll be obligated to sign a 36 month contract...

Hi everyone! My name is Matteo and I am a doctoral student at the University of Pisa. I am new here and I got the permission from your administrator to post a message about my research. I think you might be interested in it! :razz: I have been studying the relationship between individuals and...

Here is an interesting piece of info for all the new iPhone v4 users! From: Tom's Hardware July 2, 2010 Only a fool would pay $30 for something he could make himself for a fraction of the cost. Link...