direct routing

Direct routing is a configuration in Microsoft Teams Phone that connects an organization's Session Border Controller (SBC) to Microsoft's telephony infrastructure, enabling PSTN calling without a Microsoft calling plan. Discussions on WindowsForum.com cover how direct routing compares to Operator Connect, with enterprises evaluating control over number management, compliance, and carrier relationships. Topics include SBC setup, call routing policies, and integration with Teams Admin Center. The tag is relevant for IT administrators managing hybrid voice deployments, particularly those needing to maintain existing carrier contracts or regulatory compliance across multiple regions.