dv2000

About this tag
The HP dv2000 laptop is discussed in the context of upgrading from Windows Vista 32-bit to Windows 7 32-bit. A user encountered the error 'Windows could not retrieve information about the disks' during installation. Troubleshooting steps included setting the Virtual Disk Service (VDS) to automatic and started, running sfc/scannow, and restarting the installation, but the issue persisted. This tag covers a specific hardware model and a common installation problem.
  1. O

    Windows 7 hp laptop vista 32 -> window 7 32 bit "Windows could not retrieve information about the disks"

    I saw thread on similar problem and mentioned I need to make sure services.msc -> Virtual Disk Service (VDS) to automatic and started. I made this change and click the install again. The same message shown again. After message the VDS will stopped. I can restart and try install again. no luck...
    • oldyam60
    • Thread
    • 32-bit boot issues disk issues drivers dv2000 error message help request installation laptop service management sfc scan system restore troubleshooting upgrade user support vds virtual disk service windows 7 windows vista
    • Replies: 2
    • Forum: Windows Upgrade and Installation