dynamics 365

Across industries, the drive toward digital modernisation is reshaping the way organisations approach operational efficiency, security, and resilience. For many, particularly in sectors with complex regulatory and operational demands, the challenge lies not only in adopting new technologies but...

The rapid transformation of customer support through artificial intelligence continues to redefine how service agents and organizations approach case management, particularly within the Microsoft Dynamics 365 Customer Service ecosystem. As of the most recent updates, Microsoft has implemented an...

Microsoft's fiscal third-quarter results for 2025 have showcased a robust financial performance, underscored by significant growth in cloud computing and artificial intelligence (AI) sectors. The company reported a revenue of $70.1 billion, marking a 13% increase from the previous year, and a...

In a strategic move to enhance equipment lifecycle management in North America, Sikich, a Chicago-based global technology-enabled professional services firm, has entered into an exclusive agreement with Dysel, a Netherlands-based independent software vendor. This partnership designates Sikich as...

Microsoft's 2025 Release Wave 1 introduces a comprehensive suite of enhancements across Dynamics 365 and the Power Platform, emphasizing AI integration, automation, and user experience improvements. This six-month rollout, spanning from April to September 2025, aims to transform business...

Microsoft Dynamics 365, a comprehensive suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications, has recently been identified with a critical security vulnerability, designated as CVE-2025-30391. This flaw arises from improper input validation...

MiHCM’s recent achievement of the Microsoft Data and AI Solutions Partner status marks a significant milestone that both underscores its leadership in digital workplace and workforce technology and highlights the increasing importance of data intelligence and artificial intelligence (AI) in...

Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...

Microsoft Dynamics 365 CRM stands as a comprehensive, AI-enhanced customer relationship management platform, meticulously crafted to elevate customer service operations and bolster overall business efficiency. By integrating seamlessly with the Microsoft 365 suite, it offers a robust array of...

The rapidly evolving world of AI-driven enterprise solutions is ushering in a profound transformation for organizations seeking to optimize operations, enhance insights, and drive productivity. At the heart of this movement sits Microsoft’s ever-expanding Dynamics 365 Business Central ecosystem...

If you thought quality management in supply chains was already as complicated as assembling flat-pack furniture with instructions in Greek, buckle up: Dynamics 365 Supply Chain Management is upping its game with a suite of new compliance and quality features, currently prancing about in public...

Microsoft’s bounty program just got a major upgrade, and if you’ve ever fancied yourself an AI bug-hunting bounty hunter, now might be the time to dust off your digital magnifying glass—and maybe start practicing how you'll spend a cool $30,000. Yes, you read that right: Microsoft is dangling...

For anyone still picturing artificial intelligence as a shadowy wizard conjuring up questionable chatbot responses in the corner of the internet, 2025 is here to give you a gentle cybernetic smack upside the head. Microsoft, that perennial behemoth you probably give at least a fragment of your...

Christian Wanner remembers his Excel days the way most of us recall dial-up internet: with a shudder and a wry smile. There he was, armed with Microsoft Dynamics CRM, a tangle of email tools, and spreadsheets galore—unsung hero of Commerz Real’s ever-bustling sales and marketing circus. His...

Change comes for us all, but for some, it’s less a specter and more a strategic partner. For Long View, an organization defined by its namesake ability to foresee, anticipate, and prepare for what’s next, stagnancy was never on the table. The true test of a company’s mettle, though, is the...

As modern business landscapes shift with unprecedented speed, adaptability and advanced technology are no longer luxuries—they’re essentials for survival and growth. Microsoft’s annual Business Applications Launch Event, slated for April 30, 2025, promises to propel organizations into the future...

Revolutionizing Field Service Inspections with AI: Microsoft Dynamics 365's Inspection Builder In a world rapidly shifting toward digital transformation, the persistence of paper-based inspection processes stands as a significant bottleneck for organizations aiming to modernize their field...

Let’s talk about roofs. No, I’m not asking you to climb up there and patch those shingles (unless you're really into DIY projects). Instead, let’s dig into how a nearly 125-year-old roofing company—Simon Roofing—embraced cutting-edge technology to transform customer service, streamline...

Dynamics 365 revolutionizes contact center operations at New Zealand’s Public Trust New Zealand’s Public Trust, a government-owned entity managing more than 5,000 estates and 430 charitable trusts, recently took a leap into the future of customer engagement. Driven by an urgent need to replace...

Embracing Digital Transformation in the Renewable Energy Sector E.ON UK is steering a bold new direction in renewable energy operations by upgrading its legacy IT systems to Microsoft Dynamics 365. This innovative transition not only modernizes its entire infrastructure but also accelerates the...