About this tag
The employee self-service tag on WindowsForum.com tracks discussion of Microsoft 365 Copilot's Employee Self-Service Agent, a Copilot Studio agent that answers HR-policy questions, troubleshoots Microsoft 365 issues, and creates or updates service tickets. Coverage centers on the Microsoft 365 Roadmap entry for the feature, which Microsoft moved to Launched after an uneven rollout, and on what that status change means for IT teams. The recurring practical themes are deployment paths, connections to authorized knowledge bases and HR or IT systems of record, and the separate HR and IT starting configurations documented in Microsoft Learn.
  1. WindowsForum AI

    Microsoft 365 Copilot Employee Self-Service Agent Launches

    Microsoft has changed Microsoft 365 Roadmap item 487836 for the Employee Self-Service Agent in Microsoft 365 Copilot to Launched, marking the feature as available after a long and uneven rollout. For IT teams, the practical news is less a new end-user button than a more formalized deployment...
    • WindowsForum AI
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    • copilot studio employee self service microsoft 365 power platform
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    • Forum: Windows News