I recently made a support call to what I thought was HP customer support. The rep that answered tried to convince me I had a virus in my hard drive and that I needed to purchase Microsoft Forefront Security Service.
At this point I ended the call, however I did foolishly allow the rep to access...
antivirus
computer safety
customer service
forefrontsecurity
fraud
help desk
hp support
logmein
malware
online threats
prevention
remote access
risk management
safe mode
scam
security
tech support
user awareness
virus