Risk from 247-helpdesk

Discussion in 'Windows Security' started by Jim4538, Jan 28, 2015.

  1. Jim4538

    Jim4538 New Member

    Joined:
    Jan 28, 2015
    Messages:
    1
    Likes Received:
    0
    I recently made a support call to what I thought was HP customer support. The rep that answered tried to convince me I had a virus in my hard drive and that I needed to purchase Microsoft Forefront Security Service.
    At this point I ended the call, however I did foolishly allow the rep to access my computer using logmein123. I then found out I had called 247help-desk.us, which seems pretty shady.

    I am currently running antivirus and anti malware on the computer while in safe mode.
    Are there any other precautions I should take, or am I overreacting as it is?
     
  2. ussnorway

    ussnorway Windows Forum Team
    Staff Member Premium Supporter

    Joined:
    May 22, 2012
    Messages:
    2,541
    Likes Received:
    318
    You just handed someone (whom you think lied about who they are) control over your system;
    They can send spam email (in your name) to any where including people in your contacts like a boss?
    They can re-direct your web browser to some other web sites and just use your id to watch porn or some other icky stuff.

    Is this the same anti-virus you had before the call or a new one? After it finishes remove it, install Avast (free) and scan your system again.
     
  3. bassfisher6522

    bassfisher6522 Essential Member

    Joined:
    Aug 27, 2008
    Messages:
    4,884
    Likes Received:
    318
    The first clue to this "very bad experience" or a big right light should have gone off....major PC retailer support/help desk don't use RDP services like "logmein"....they have a link they send via email.....
     
  4. bassfisher6522

    bassfisher6522 Essential Member

    Joined:
    Aug 27, 2008
    Messages:
    4,884
    Likes Received:
    318
    To really make sure you system is still not hijacked is to do a complete reinstall...in your case, your HP factory recovery partiton/software.
     

Share This Page

Loading...