knowledge management

eGain’s latest product move is less about a single connector and more about an argument: enterprise AI will not be trusted at scale unless it is grounded in governed knowledge. By announcing connectors for Microsoft Copilot, Anthropic Claude, Google Gemini CLI, and Cursor, eGain is positioning...

Enterprise AI knowledge management is moving from a nice-to-have productivity layer into a core platform category, and that shift is reshaping how large software vendors, cloud providers, and specialized startups position themselves in 2026. Microsoft, Google, Glean, and ServiceNow are all...

Adactin’s launch of AFIVE is a timely reminder that the next phase of enterprise AI is not just about generating text, but about making internal knowledge usable at scale. The Australian technology services provider says the new platform is designed to unify scattered information sources, reduce...

Microsoft has pushed a major visual and interaction refresh to Copilot Notebooks, reshaping how Microsoft 365 Copilot organizes research, chat history, and source material into a single, persistent workspace—and the result is unmistakable: a cleaner left‑side notebook navigation, a chat pane...

Architects are treating artificial intelligence less like a speculative toy and more like a practical studio colleague: from rapid visual ideation and on-the-fly code checking to internal chatbots that harvest firm memory, AI is changing how buildings are imagined, evaluated and delivered — and...

G‑STAR’s move to embed an AI assistant directly inside Microsoft Teams is a practical, culture-first example of how retailers can turn routine IT friction into a long‑term productivity platform—and a useful case study in designing enterprise AI that tries to be a colleague, not a gimmick...

Microsoft is rolling out AI‑powered summary pages to Copilot Notebooks this March, bringing an automatically generated “overview” of a notebook’s references and insights to the front door of the Notebooks experience and turning long, scattered research into quick, consumable synopses for...

Arup’s embrace of Microsoft AI is not a marketing gesture — it is a deliberate, data-first overhaul that aims to turn decades of dispersed engineering knowledge into an active, decision-ready asset for every project team around the world. Background: why an engineering giant needed to rethink...

Google’s NotebookLM has moved beyond a simple summarization tool into a full-featured, AI-driven research workbench that promises to change how students, researchers, and knowledge workers collect, verify, and reuse information. The platform’s recent introduction of Deep Research, expanded file...

Carlsberg’s new “Global Brain” knowledge assistant — built with Microsoft under a Unified agreement — reached production-quality results in a matter of days, promising to collapse manual document hunts that once took supply‑chain engineers half an hour into near‑instant answers and driving a...

Microsoft’s decision to cut off a set of Azure and AI services to a unit in Israel’s Ministry of Defence followed explosive investigative reporting that alleged the Israeli military had built a cloud‑scale surveillance pipeline to ingest, transcribe and index millions of Palestinians’ phone...

Unilever built a small, tightly controlled AI assistant that turns a curated set of sustainability reports and internal documents into a fast, searchable answers service for colleagues and customers — a pragmatic pilot that shows both the real operational upside of retrieval‑augmented assistants...

IBM Consulting’s decision to surface Consulting Advantage inside Microsoft 365 via Microsoft Copilot marks a concrete step toward “agentic” enterprise work—putting IBM’s repository of assistants, assets, and industry templates directly into Word, Excel, PowerPoint, Teams and Outlook so...

OpenAI’s new Company Knowledge for ChatGPT promises to turn the chat window into a single-pane, evidence-anchored internal search and synthesis tool that can pull from Slack, SharePoint, Google Drive, GitHub and a growing roster of enterprise systems—available now to ChatGPT Business, Enterprise...

OpenAI’s latest release, Company knowledge for ChatGPT, turns the chat window into a single-pane work console that can query Google Drive, Slack, GitHub, SharePoint and a growing roster of enterprise tools—and it does so with citations, admin controls, and a security posture that’s explicitly...

AI is moving out of the solo-workbench and into the conference room: tools that once boosted individual throughput are now reshaping how teams define knowledge, plan work, and make decisions — but that transformation brings new design, governance, and trust challenges that organizations must...

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The day-to-day grind of maintaining a sprawling Obsidian vault finally pushed one user to try a different path: they migrated thousands of notes into Joplin, and within weeks declared they weren’t going back — praising Joplin’s genuinely open-source model, straightforward sync options, and...

Korea Telecom’s shift from a fragmented file sprawl to a unified, AI-augmented knowledge layer shows how Microsoft 365 Copilot can be the hinge between legacy habits and modern information workflows, delivering faster discovery, clearer context, and measurable productivity gains across a large...

Microsoft has quietly extended Copilot from the browser into the Windows desktop, adding a set of Copilot file actions directly into OneDrive’s Windows surfaces so subscribers can locate, summarize, compare and interrogate files without opening Office or a web browser—a change that reshapes...