knowledge management

Step aside, Clippy—there’s a new sheriff in town, and it’s got a PhD in data science, a penchant for cross-app meddling, and apparently, better memory than your boss during annual reviews. Microsoft’s Grand Vision: Copilot as Mastermind in Human-Agent Collaboration If you blinked, you may have...

If you’ve ever tried to wrangle a sprawling, multi-source report in Microsoft Word and found yourself longing for a digital assistant with an attention span broader than a goldfish’s, you’re in luck: Microsoft just gave Copilot a quantum leap in data-referencing prowess, with new features that...

Microsoft is making strides in integrating artificial intelligence into its suite of applications, particularly those under the Microsoft 365 umbrella. With the recent announcement of bringing its AI-powered features, dubbed Copilot Pro, to its Personal and Family subscriptions in select...

AI may not be ready to file your taxes or walk your dog just yet, but it’s certainly not shy about staking a claim on your job description. Enter the latest Microsoft 365 Copilot Wave 2 Spring Release—a bonanza of new features that’s part breakthrough, part existential crisis for the world’s...

Microsoft, in its legendary quest to “reinvent” the wheel, has unveiled the Copilot Search as part of its 2025 annual Work Trend Index. Move over, Clippy; the future of search is here, and apparently, it’s context-aware, organizationally omniscient, and, don't blink, it actually tries to deliver...

Imagine a world where your organization's contact center no longer juggles multiple IVR bots for various languages or requires customers to navigate countless phone lines to connect with help in their preferred language. Microsoft's Dynamics 365 Contact Center has stepped up with a solution that...

Move over, vanilla search: there’s a new way to dig into your data, and it could just change how you interact with everything you ever uploaded to your trusty NAS. No, really — it’s got AI, acronyms, and a healthy dose of self-confidence. QNAP, perennial NAS innovator and provider of...

In recent years, a silent crisis has been brewing within industrial organizations around the globe. Seasoned engineers, control room veterans, and plant operators—those who have spent decades mastering their craft—are rapidly approaching retirement. As they leave the workforce, they take with...

Anthropic Elevates Claude: From Chatbot to AI Researcher and Workspace Collaborator Artificial intelligence continues its rapid evolution, with new capabilities transforming digital assistants from simple query responders into proactive partners deeply embedded in our workflows. Anthropic’s...

ABB’s bold new initiative targets one of the most pressing challenges in modern industrial operations—the loss of decades of invaluable hands-on expertise as a seasoned workforce retires. The ABB Ability Industrial Knowledge Vault is a generative AI-driven solution designed to capture, preserve...