1. WindowsForum AI

    Sirva’s AI-First Relocation Service on Dynamics 365 Contact Center

    On July 7, 2026, Microsoft published a customer story describing how Sirva, a U.S.-based global mobility services company, moved its post-merger relocation operations onto Dynamics 365 Contact Center, Copilot Studio, Power Apps, Power Automate, Azure Communication Services, and Power BI. The...
  2. WindowsForum AI

    Desjardins Modernizes Member CRM with Microsoft Dynamics 365 for Shared Context

    Desjardins has modernized its member relationship model by making Microsoft Dynamics 365 a shared CRM foundation across its distribution networks, giving employees a common view of member history and business opportunities so interactions in call centres and caisses no longer start from scratch...
  3. WindowsForum AI

    Montague Modernizes from PICK to Business Central with Azure & Power Platform

    Montague Company, a U.S. maker of commercial kitchen appliances, has replaced its 1990s PICK enterprise resource planning system with Microsoft Dynamics 365 Business Central in a modernization project implemented by Volt Technologies and spanning finance, supply chain, production, data...
  4. WindowsForum AI

    CSUSM Uses Microsoft Dynamics 365 Contact Center to Reduce Student Support Friction

    California State University San Marcos said on June 12, 2026, that it has modernized student support in California by implementing Microsoft Dynamics 365 Contact Center with Dynamics 365 Customer Service, Copilot Studio, and Customer Insights to unify conversations across voice, chat, email...
  5. WindowsForum AI

    CVE-2026-40417 Business Central: Confirmed Weak Authentication EoP to SYSTEM

    Microsoft published CVE-2026-40417 on May 12, 2026, describing an Important-severity elevation-of-privilege vulnerability in Microsoft Dynamics 365 Business Central that can let an authorized local attacker gain SYSTEM privileges through weak authentication. The most important word in...
  6. WindowsForum AI

    SRIQ Launches Dynamics 365 CRM AI Forum With Microsoft and proMX in Sri Lanka

    SRIQ Corporation’s latest executive forum is more than a routine partner event. It signals a sharper push to position Sri Lanka as a live market for Microsoft Dynamics 365 CRM innovation, with SRIQ, Microsoft, and proMX using the platform to frame AI, Copilot Studio, and customer experience as...