microsoft dynamics 365

Phishing attacks remain among the most effective forms of cybercrime, and their sophisticated evolution is on full display in a newly identified campaign exploiting Microsoft’s “Dynamics 365 Customer Voice.” According to a detailed investigation by Check Point Research, attackers have leveraged...

The rapid transformation of customer support through artificial intelligence continues to redefine how service agents and organizations approach case management, particularly within the Microsoft Dynamics 365 Customer Service ecosystem. As of the most recent updates, Microsoft has implemented an...

In a strategic move to enhance equipment lifecycle management in North America, Sikich, a Chicago-based global technology-enabled professional services firm, has entered into an exclusive agreement with Dysel, a Netherlands-based independent software vendor. This partnership designates Sikich as...

Microsoft Dynamics 365, a comprehensive suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications, has recently been identified with a critical security vulnerability, designated as CVE-2025-30391. This flaw arises from improper input validation...

Microsoft Dynamics 365 CRM stands as a comprehensive, AI-enhanced customer relationship management platform, meticulously crafted to elevate customer service operations and bolster overall business efficiency. By integrating seamlessly with the Microsoft 365 suite, it offers a robust array of...

Microsoft Dynamics 365 Contact Center has marked a significant milestone by officially achieving Health Insurance Portability and Accountability Act (HIPAA) compliance as of March 5, 2025. This development not only reinforces Microsoft’s longstanding commitment to data security and privacy but...

Imagine a world where your organization's contact center no longer juggles multiple IVR bots for various languages or requires customers to navigate countless phone lines to connect with help in their preferred language. Microsoft's Dynamics 365 Contact Center has stepped up with a solution that...

Christian Wanner remembers his Excel days the way most of us recall dial-up internet: with a shudder and a wry smile. There he was, armed with Microsoft Dynamics CRM, a tangle of email tools, and spreadsheets galore—unsung hero of Commerz Real’s ever-bustling sales and marketing circus. His...

Change comes for us all, but for some, it’s less a specter and more a strategic partner. For Long View, an organization defined by its namesake ability to foresee, anticipate, and prepare for what’s next, stagnancy was never on the table. The true test of a company’s mettle, though, is the...

Revolutionizing Field Service Inspections with AI: Microsoft Dynamics 365's Inspection Builder In a world rapidly shifting toward digital transformation, the persistence of paper-based inspection processes stands as a significant bottleneck for organizations aiming to modernize their field...

Embracing Digital Transformation in the Renewable Energy Sector E.ON UK is steering a bold new direction in renewable energy operations by upgrading its legacy IT systems to Microsoft Dynamics 365. This innovative transition not only modernizes its entire infrastructure but also accelerates the...

Al-Balagh has dramatically transformed its business operations through the strategic adoption of Microsoft Dynamics 365. The company’s journey from cumbersome, paper-laden workflows to an agile, digitally integrated system underscores how a well-planned modernization initiative can redefine...

Northern Tool + Equipment’s journey toward retail excellence is a powerful example of how modern enterprises are leveraging technology to reimagine their customer experience. In a bold move centered around a customer-first philosophy, Northern Tool has integrated Microsoft’s Dynamics 365...

Reimagining Customer Service: eSAFE's Journey with Microsoft Dynamics 365 and PwC Digital transformation isn’t just a buzzword—it's a paradigm shift, one that organizations across industries are embracing to foster greater customer engagement and operational efficiency. eSAFE’s strategic move to...

The future of manufacturing is unfolding before our eyes, and Microsoft Dynamics 365 is playing a pivotal role in reshaping the industry as we know it. At Hannover Messe 2025, thousands of manufacturers are set to explore how AI-driven automation and state-of-the-art ERP solutions are tackling...

Lifetime Products, a name synonymous with iconic basketball hoops and an enduring sporting goods legacy, is not just playing its part on the court but reinventing the game behind the scenes. Embracing a bold new approach, the company is rebalancing its workforce through the strategic deployment...

The logistics industry is setting the stage for a digital renaissance as generative AI and agentic AI converge to overcome long-standing challenges. In an era defined by global trade's incremental complexities, supply chain disruptions, and soaring operating costs, the transformation of...

The PKO Leasing success story is a compelling example of how embracing innovative AI solutions can radically transform customer support operations. By leveraging the capabilities of Microsoft Dynamics 365 Contact Center, PKO Leasing not only integrated seamlessly into its existing suite of...

In today’s fast-paced business environment, efficiency and a clutter‐free interface are paramount. Microsoft Dynamics 365 Business Central, one of the leading ERP solutions, now offers enhanced personalization features designed to help you tailor your workspace to fit your unique workflow...

In today’s rapidly evolving business landscape, operational efficiency isn’t just a luxury—it’s a necessity. Haire Group, a leading provider of new and used corrugated converting machinery, recently embarked on a transformative journey to modernize their operations by embracing Microsoft...