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product knowledge
About this tag
The product knowledge tag on WindowsForum.com covers discussions about the accuracy and depth of sales staff understanding when demonstrating Windows-based devices. In one thread, a user recounts a confusing interaction with a Best Buy employee who incorrectly described the Windows 8 Desktop as an app, highlighting gaps in product knowledge among retail staff. The conversation underscores the importance of accurate technical information for customers evaluating touchscreen functionality and the Metro UI. This tag is relevant for users interested in consumer electronics retail experiences, Windows 8 usability, and the challenges of ensuring sales teams are properly trained on Microsoft products.
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Windows 8 Best Buy sales folks a little confused?
I was at a Best Buy today checking out touchscreens and Windows 8 since my daughter was looking at them. At another store the touchscreen did not seem to have the same functionality as a mouse, but I may have not been doing it correctly. A sales person came up and we starting discussing the...- Saltgrass
- Thread
- app best buy confusion customer service desktop functionality geek squad gestures hardware metro ui product knowledge sales support software technology touchscreen training user experience windows windows 8
- Replies: 14
- Forum: Windows Help and Support