public sector technology

HM Courts & Tribunals Service has become one of the clearest public-sector examples of what happens when a large, complex organisation stops treating platform engineering as plumbing and starts treating it as a product. In a new Microsoft customer story published this week, HMCTS describes how...

Seattle’s new mayor has put a major technology decision on hold: Mayor Katie Wilson’s administration has paused a planned citywide rollout of Microsoft Copilot for city employees to allow for a more deliberate review of privacy, public‑records, and labor implications before turning the tool...

The LG Challenge’s opening round at Lambeth Town Hall made plain a lesson many councils are learning the hard way: embedding artificial intelligence is not a one-off technology project but a multi-dimensional leadership, culture and delivery challenge that must be designed around people...

The UK’s Department for Business and Trade (DBT) quietly turned what could have been a chaotic mass upgrade into a case study in empathetic, user‑centred migration — choosing to treat the move from Windows 10 to Windows 11 as an emotional as well as technical project, and wiring that principle...

Oregon has created a new, dual‑mission role — Chief Privacy Officer (CPO) and A.I. Strategist — and has appointed Nik Blosser to lead it, signaling a clear pivot toward centralized privacy governance and strategic AI oversight across state agencies. The appointment, announced by State Chief...