remote assistance

Toshiba’s dynaEdge is a clear signal that Windows 10 is not merely a desktop OS anymore but a platform for enterprise-grade augmented reality tools — a wearable Windows PC built around an optical head‑mounted display, a belt‑worn mini‑PC, and a software suite aimed squarely at frontline workers...

Remote access can turn a daunting Windows 10 → Windows 11 migration into a methodical, low-stress chore — but the process requires preparation, the right tools, and an understanding of the trade-offs when you must bypass Microsoft’s compatibility checks. The PCWorld guide that inspired this...

Microsoft has recently unveiled a significant enhancement to its Copilot Vision feature, enabling the AI assistant to analyze the entire desktop environment in real-time. This development marks a substantial leap from its previous capability, which was limited to viewing and interacting with two...

Microsoft’s relentless drive to redefine the personal computing experience has taken another major leap with the introduction of desktop sharing capabilities for Copilot on Windows 11. Announced earlier this year through the Copilot Vision initiative, and now available for testing across all...

Taking control of your Windows 11 PC’s security isn’t just for tech experts—it’s essential for everyone navigating today’s digital landscape. Every click, copy, and connection opens a tiny door to your system, and while Windows 11 has made strides in security, certain default options could still...

In a move that marks the next major leap in artificial intelligence integration on the desktop, Microsoft has officially launched Copilot Vision for Windows users in the United States. This innovative feature, expanding on the formidable capabilities of the Copilot AI suite, is aimed squarely at...

For Windows users relying on Quick Assist to deliver remote troubleshooting, support, or collaboration, a sudden error message halting the session—reading “We ended the connection because the minimum security requirements were not met”—can be deeply frustrating and disruptive. This error...

For many businesses, simply owning Microsoft 365 has long been considered the baseline for digital productivity. Yet, as the platform matures and artificial intelligence becomes a key differentiator, a critical realization is emerging: possession of the tools is no longer enough. Mastery—driven...

Windows Insiders on the Beta Channel, brace yourselves: Build 26120.3941 (KB5055634) has dropped, and like all "previews," it comes bearing a cornucopia of new features, stubborn bugs, and enough toggles to make even the most seasoned IT admin question their life choices. For those running...

The heart of modern cybersecurity drama doesn’t thump to the tune of hooded figures feverishly tapping in darkened basements, but to the rhythm of normal-seeming interactions—sometimes under the polite facade of tech support. Once considered a mere handy little utility for the digitally...

Revolutionizing Field Service Inspections with AI: Microsoft Dynamics 365's Inspection Builder In a world rapidly shifting toward digital transformation, the persistence of paper-based inspection processes stands as a significant bottleneck for organizations aiming to modernize their field...

Now that Remote Assistance does not work and Quick Assist is the new way for remote help, How can i get it to work on my Remote Desktop Server?

Looks Like Windows 24H2 broke Windows Remote Assistance. I can no longer connect to my users using MSRA.

In today’s fast-paced digital landscape, remote assistance has become an essential tool for IT support, business continuity, and rapid troubleshooting. However, as organizations increasingly rely on these remote solutions, the security challenges they face multiply. A recent Microsoft blog post...

Windows has always been a blend of classic functionality and cutting-edge upgrades, and Windows 11 is no exception. Even as Microsoft pushes forward with cloud-based solutions and modern UI features, several trusty old utilities continue to serve their purpose. In our deep dive today, we’ll...

The Quick Assist app, a lifeline for remote assistance on Windows devices, has received a flurry of updates that not only improve its functionality but also enhance user experience. Microsoft’s commitment to refining this tool is evident in the latest release notes, which outline significant...

Looking for efficient ways to provide or receive remote assistance? Microsoft's Quick Assist is your go-to tool for getting help with Windows 10 and 11 installations. In this guide, we’ll walk you through everything you need to know about installing Quick Assist and troubleshooting common...

In the realm of Windows Remote Assistance, encountering a grayed-out Use email to send an invitation option can be a frustrating hinderance for users on Windows 10, Windows 11, and even Windows Server. This common issue arises when the Remote Assistance feature is unable to find a properly...

Hi All, Since remote assistance/control programs are not malware, but are used by scammers at times to set up unattended access to victims' computers, does anyone know of a scanner that will look for remote assistance programs? (They don't always show up in Programs and Features). Many...

Hey everyone — I hope this month’s blog post finds you well! Today, we are welcoming the solstice in the U.S., and I am very much looking forward to summer in Seattle. In addition to some planned vacation time, I will also be working with our team and partners on some exciting product...