In the realm of Windows Remote Assistance, encountering a grayed-out Use email to send an invitation option can be a frustrating hinderance for users on Windows 10, Windows 11, and even Windows Server. This common issue arises when the Remote Assistance feature is unable to find a properly...
Hi All,
Since remote assistance/control programs are not malware, but are used by scammers at times to set up unattended access to victims' computers, does anyone know of a scanner that will look for remote assistance programs? (They don't always show up in Programs and Features).
Many...
Hey everyone — I hope this month’s blog post finds you well!
Today, we are welcoming the solstice in the U.S., and I am very much looking forward to summer in Seattle. In addition to some planned vacation time, I will also be working with our team and partners on some exciting product...
augmented reality
awe
blog
business applications
contextual data
digital transformation
firstline workers
intelligent cloud
intelligent edge
iot
june 2018
microsoft
mixed reality
remoteassistance
research
robotics
spatial planning
survey
update
workplace
Target machine is XP home, and I am trying to access it from a Windows 8 machine. Both are wireless, and are in the same workgroup.
I get the "Remote Desktop can't connect" message using either the computer name or the current IP address
I can ping the address
RDC is enabled on target
I...
access issues
computer name
connectivity
error message
firewall
home network
ip address
network settings
port 3389
rdc
registry
remoteassistanceremote desktop
tcp
troubleshooting
windows 8
windows xp
wireless connection
workgroup
Hi
A friend of mine called and said she can't log into her computer.
When she enters her password she get a message that says....
The User Profile Service failed the logon
I got her as far as logging in in safe mode which works, but after that I'm stuck.
She apparently doesn't have a second...
account issues
backup solutions
corruption issue
data recovery
ebay business
file access
logon error
password reset
pictures access
recovery partition
remoteassistance
safe mode
system restore
technical support
troubleshooting
user account
user profile
windows account
windows disk
windows help
I have been offering basic computer support for a friend of mine who is moving out of state. In order to continue support I have been looking into Remote Desktop and Remote Assistance with Easy Connect. We will both be running Windows 7 Home Premium x64. At this point I am confused as to which...
I live in Calgary but, help clients who may be in other cities, Provinces or Countries.
Recently, I have worked remotely, using RA, w/ several clients who were newly installing Windows 8 (before the promo ends). In each case I have given them the Applications window and Desktop Toolbar...
applications
calgary
client support
desktop toolbar
ease of use
end users
feedback
happy users
new users
operating system
positive feedback
promotion
remote access
remoteassistance
technology
training tips
user experience
windows 8
windows features
Hello all, I work in IT and I run into a problem quite often where we know how to fix the issue but we are unable to because they cannot get connected to the network. We use static IP's as a standard for all computers in order to organize and prevent from being able to used outside of the...
administrative rights
algorithm
computer repair
cost efficiency
dhcp alternatives
helpdesk solutions
it support
local admin
network issues
one time password
password
password management
programming ideas
remoteassistance
scripting
static ip
system configuration
tech support
user access
username
OK, I'm helping a distant family member with a Windows 7 security issue. (Using Teamviewer, which is GREAT.) I'm a Mac guy, so I'm really clueless about PC malware, though I'm reasonably impressed with Win 7 and can get around in it.
Their system has been working fine, but (and this is...
Fixes an issue in which a Remote Assistance invitation fails when you try to connect to another user's computer in an Active Directory environment. This issue occurs in Windows 7 or in Windows Server 2008 R2.
More...
Scenario: You have 2 forests Resource.com – workstation forest contoso.com – user forest EMEA.contoso.com is a child domain in the user forest and contains user accounts. There exists a Domain Local group in Resource.com – RESOURCE\R_remAssistAdmins...
Link Removed
Fixes an issue in which you are prompted to enter the credentials of the administrator when the administrator runs a program in a Remote Assistance session. This issue occurs in Windows Vista, in Windows Server 2008, in Windows 7, or in Windows Server...
More...
Don't have administrator access. Want to defrag and install new prograI am using a laptop with following sepc:
ThinkPad lenovo laptop, T410i
Windows 7 Professional 64bit
This laptop is companie's one and I am using at home.
I don't have administrator access and neither I have the password...
access issues
administrator
company policy
computer maintenance
defrag
home use
install
it support
laptop
lenovo
program
remoteassistance
security
software installation
technical help
thinkpad
user account
user permissions
windows 7
Hi,
I am trying to use WLM RA to connect to another W7 PC. Occasionally it works OK but usually when I accept the invite WLM disconnects me and brings up a box telling me it will reconnect in X seconds.
If I keeping getting the other PC to send invites it might eventually work but it may take...
Need a little help from an expert on Remote Assistance…
I use windows remote assistance (RA) often to preclude the painfully grueling challenge of explaining computer stuff to elderly (and grossly inept) computer users. RA works great to show these users how to do something in a snap, but...
computer help
configuration
easy connect
expert help
firewalls
isp
linksys e3000
modem issues
networking
norton 360
port forwarding
remoteassistanceremote desktop
router configuration
static ip
tech support
troubleshooting
user support
windows 7
windows bug