remote assistance

Hi All, Since remote assistance/control programs are not malware, but are used by scammers at times to set up unattended access to victims' computers, does anyone know of a scanner that will look for remote assistance programs? (They don't always show up in Programs and Features). Many...

Hey everyone — I hope this month’s blog post finds you well! Today, we are welcoming the solstice in the U.S., and I am very much looking forward to summer in Seattle. In addition to some planned vacation time, I will also be working with our team and partners on some exciting product...

Hey everyone! Wow, time really flies. I can’t believe it’s been two weeks since I talked about our vision for mixed reality in the modern workplace and unveiled Microsoft Remote Assist and Microsoft Layout at Build! That was such a fun day for me and my team. The feedback from customers...

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Target machine is XP home, and I am trying to access it from a Windows 8 machine. Both are wireless, and are in the same workgroup. I get the "Remote Desktop can't connect" message using either the computer name or the current IP address I can ping the address RDC is enabled on target I...

Hi A friend of mine called and said she can't log into her computer. When she enters her password she get a message that says.... The User Profile Service failed the logon I got her as far as logging in in safe mode which works, but after that I'm stuck. She apparently doesn't have a second...

I have been offering basic computer support for a friend of mine who is moving out of state. In order to continue support I have been looking into Remote Desktop and Remote Assistance with Easy Connect. We will both be running Windows 7 Home Premium x64. At this point I am confused as to which...

I live in Calgary but, help clients who may be in other cities, Provinces or Countries. Recently, I have worked remotely, using RA, w/ several clients who were newly installing Windows 8 (before the promo ends). In each case I have given them the Applications window and Desktop Toolbar...

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Hello all, I work in IT and I run into a problem quite often where we know how to fix the issue but we are unable to because they cannot get connected to the network. We use static IP's as a standard for all computers in order to organize and prevent from being able to used outside of the...

OK, I'm helping a distant family member with a Windows 7 security issue. (Using Teamviewer, which is GREAT.) I'm a Mac guy, so I'm really clueless about PC malware, though I'm reasonably impressed with Win 7 and can get around in it. Their system has been working fine, but (and this is...

Fixes an issue in which a Remote Assistance invitation fails when you try to connect to another user's computer in an Active Directory environment. This issue occurs in Windows 7 or in Windows Server 2008 R2. More...

Scenario: You have 2 forests Resource.com – workstation forest contoso.com – user forest EMEA.contoso.com is a child domain in the user forest and contains user accounts. There exists a Domain Local group in Resource.com – RESOURCE\R_remAssistAdmins... Link Removed

Remote Assistance can’t connect to a computer. Link Removed

Fixes an issue in which you are prompted to enter the credentials of the administrator when the administrator runs a program in a Remote Assistance session. This issue occurs in Windows Vista, in Windows Server 2008, in Windows 7, or in Windows Server... More...

Don't have administrator access. Want to defrag and install new prograI am using a laptop with following sepc: ThinkPad lenovo laptop, T410i Windows 7 Professional 64bit This laptop is companie's one and I am using at home. I don't have administrator access and neither I have the password...

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Hi, I am trying to use WLM RA to connect to another W7 PC. Occasionally it works OK but usually when I accept the invite WLM disconnects me and brings up a box telling me it will reconnect in X seconds. If I keeping getting the other PC to send invites it might eventually work but it may take...

Need a little help from an expert on Remote Assistance… I use windows remote assistance (RA) often to preclude the painfully grueling challenge of explaining computer stuff to elderly (and grossly inept) computer users. RA works great to show these users how to do something in a snap, but...