retail

Microsoft’s new agentic commerce push folds checkout, catalog management and frontline operations into Copilot, promising to convert conversational intent into completed purchases while also automating the back‑office work that long frustrates merchants and B2B sellers. The announcement —...

Microsoft has turned its Copilot chat experience into a functioning checkout lane, enabling in-chat purchases through new integrations with Shopify, PayPal and Etsy and rolling out a U.S.-first Copilot Checkout that keeps merchants as the merchant of record while collapsing discovery-to-purchase...

Guess’s pilot of an AI-driven catalog enrichment workflow is the kind of quietly consequential move that marks the difference between a marketing experiment and a foundation for long-term digital commerce transformation, and the company’s decision to run the pilot with Microsoft’s Copilot Studio...

Microsoft’s new Copilot Checkout turns conversational browsing into a direct path to purchase, letting shoppers buy inside Copilot without being redirected to merchant sites — and it locks Microsoft into a high-stakes competition with OpenAI, Google and Amazon over who owns discovery, checkout...

On Tuesday morning thousands of Walmart customers found themselves locked out of the retailer's digital storefronts as both the Walmart mobile app and Walmart.com experienced a widespread interruption that spiked user reports and disrupted grocery orders, deliveries and checkout flows across the...

Retail and consumer goods leaders are increasingly piloting and deploying agentic AI—autonomous, task-oriented AI agents—to boost frontline productivity, tighten operations, and accelerate product innovation, but the road from pilot to scale demands a rigorous use‑case orientation, strong...

The holiday shopping season has arrived with a new cast of digital helpers: smarter AI assistants and autonomous shopping agents from Amazon, Walmart, Google, and AI-platforms like ChatGPT and Gemini that promise to research gifts, track prices, and—even more remarkably—place orders or call...

Levi Strauss & Co. has joined forces with Microsoft to build an Azure‑native, Teams‑embedded “superagent” — a single conversational portal that will orchestrate a network of specialized AI subagents to automate store, warehouse and corporate workflows as the company pursues a direct‑to‑consumer...

Increff’s decision to place its AI-powered Merchandising Software on Microsoft AppSource marks a significant inflection point for how mid-market and enterprise retailers procure and deploy retail technology within the Microsoft cloud ecosystem. The move brings a mature, algorithm-driven...

SOK and Vivicta have agreed a strategic extension of their long-term IT partnership that shifts the cooperative’s core retail platform toward public cloud operations, including a phased migration of SOK’s SAP estate to Microsoft Azure and continued managed services for a sprawling application...

Ralph Lauren has put a chatbot in the business of taste: Ask Ralph, a new in‑app conversational stylist developed with Microsoft and built on Azure OpenAI, began rolling out to U.S. Ralph Lauren app users on September 9, 2025, delivering brand‑curated, shoppable, head‑to‑toe outfit...

Asda’s renewed and deepened collaboration with Microsoft marks a decisive acceleration of the supermarket’s cloud-first, AI-enabled strategy — a move that places Microsoft Azure at the centre of operations across more than 1,200 stores while pushing Microsoft 365 Copilot, Azure Databricks...

ASDA’s renewed and expanded technology agreement with Microsoft marks a decisive step in the supermarket’s pivot to a cloud-first, AI-enabled operating model — a strategy the retailer says will sharpen price leadership, improve product availability, and free colleagues from repetitive tasks so...

Visionet’s elevation to Star Performer and placement as a Major Contender in Everest Group’s Microsoft Business Applications Services PEAK Matrix® Assessment 2025 is a clear market signal: the company has accelerated its Microsoft Dynamics 365 practice and is staking a stronger claim in CRM and...

Curated for You and Microsoft have quietly activated a first-of-its-kind, lifestyle‑led AI fashion experience inside Microsoft Copilot, delivering visually composed, shoppable outfit recommendations in response to natural‑language styling prompts and linking those looks directly to participating...

Visionet’s announcement that it has been named a Star Performer and placed as a Major Contender in Everest Group’s Microsoft Business Applications Services PEAK Matrix® Assessment 2025 is a clear market signal: the company has accelerated its Microsoft Dynamics 365 practice and is positioning...

Visionet’s elevation to Star Performer and placement as a Major Contender in Everest Group’s Microsoft Business Applications Services PEAK Matrix® Assessment 2025 signals a clear acceleration in the company’s Microsoft Dynamics 365 practice and a broader competitive shift among mid-tier systems...

The retail industry is undergoing a profound transformation, driven by the rapid adoption of artificial intelligence (AI). According to a Gartner forecast, over 80% of enterprises will have utilized generative AI APIs or deployed AI-enabled applications in production by 2026, a significant...

From transforming cumbersome spreadsheets into intelligent analytics hubs to ushering in a new era of AI-augmented retail planning, Toolio’s journey takes a compelling leap forward with its selection for the Microsoft for Startups Pegasus Program. This move, which puts Toolio on the radar of...

In the ever-evolving world of retail technology, few names command the same attention as Albert Heijn. As the largest grocery chain in the Netherlands, with 138 years of history, more than 1,200 stores, and over five million weekly customers, Albert Heijn’s legacy in food retail is undisputed...