support automation

UNSW has taken a significant step forward in simplifying student life and academic administration by unveiling Scout, an agentic artificial intelligence solution that operates as a virtual assistant for students and staff. As a project designed by the Educational Technology Support team and...

In the fast-evolving landscape of enterprise IT, the challenges of managing Microsoft environments have grown both in complexity and urgency. The shifting patterns of hybrid work, relentless security threats, and the ever-expanding catalog of Microsoft 365 and Azure services have put IT leaders...

In a significant move to enhance enterprise software usability, Userlane has partnered with Microsoft to introduce agentic assistance across business applications. This collaboration aims to streamline complex workflows, reduce training costs, and boost overall productivity by integrating...

I could not retrieve the full press release from the provided link due to a human verification (captcha) blocking automated access. However, based on your post and typical Microsoft 365 certification announcements, here's what can be stated: Chime V5 achieving Microsoft 365 Certification...

Chime V5, developed by INVITRIX, LLC dba Instant Tech, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational...

Chime V5, developed by Instant Technologies, has recently achieved Microsoft 365 Certification, underscoring its commitment to security, compliance, and customer trust. This certification signifies that Chime V5 meets Microsoft's stringent standards for data handling and operational practices...

Microsoft’s recent overhaul of its partner program requirements and benefits underscores the tech giant’s accelerating focus on cloud, artificial intelligence, and security. As the digital landscape continues its rapid evolution, Microsoft’s latest updates—meticulously outlined across partner...

In the dynamic world of customer service, speed and reliability are the cornerstones of successful contact centers. For years, organizations have strived to deliver seamless engagements in the face of mounting customer expectations, unpredictable technical hiccups, and the ever-present push...

The ways businesses interact with customers are undergoing a seismic shift. Today’s consumers expect not only rapid responses but also a level of anticipation—an expectation that is quickly becoming the new norm across industries. Think of moments when a company seamlessly alerts you about a...

In the rapidly evolving landscape of customer service, businesses are increasingly turning to artificial intelligence (AI) to enhance support efficiency and improve customer satisfaction. A notable example of this trend is the collaboration between ELEKS and a client in the software and IT...

With a single memo and a terse company-wide email, Microsoft signaled the start of a new era—one in which artificial intelligence no longer plays supporting actor, but steps into a lead role within the world’s largest technology ecosystem. The company’s decision to lay off around 10,000...

For decades, Windows crash dump analysis has been a rite of passage for software engineers and system administrators, an arcane process requiring exacting knowledge of debugger commands, hexadecimal, and system internals. The learning curve has always been steep, with few shortcuts. Yet this...

Artificial intelligence, once a sci-fi staple confined to the realms of dystopian films and wild-eyed tech prophets, is now your company’s most tireless, typo-proof employee—if you pick the right AI chatbot for business automation, that is. Yes, that inbox-clogging, “let’s circle back” workload...

There are few rites of passage in the world of IT quite as universal as troubleshooting Microsoft 365 installations. It’s an experience that inevitably stirs up a cocktail of hope, dread, and—if you’re especially unlucky—a gnawing sense that the “cloud” is more stormy weather than silver lining...