teams phone

Teams Phone is Microsoft's cloud-based voice solution integrated into Microsoft Teams, enabling business calling with features like multi-line support, call queues, auto attendants, delegated calling, and voicemail. Recent updates focus on mobile multi-line calling for iOS and Android, external call routing to voicemail for GCC High and DoD tenants, and the Queues app for managing call queues and auto attendants. New privacy controls allow delegators to lock active calls, while automatic recording and transcription for call queues enhance compliance. Microsoft is also introducing Copilot call delegation, where AI can answer and screen calls. These developments position Teams Phone as a growing platform for enterprise telephony, customer service, and secure communications.