About this tag
Teams Phone is Microsoft's cloud-based voice solution integrated into Microsoft Teams, enabling business calling with features like multi-line support, call queues, auto attendants, delegated calling, and voicemail. Recent updates focus on mobile multi-line calling for iOS and Android, external call routing to voicemail for GCC High and DoD tenants, and the Queues app for managing call queues and auto attendants. New privacy controls allow delegators to lock active calls, while automatic recording and transcription for call queues enhance compliance. Microsoft is also introducing Copilot call delegation, where AI can answer and screen calls. These developments position Teams Phone as a growing platform for enterprise telephony, customer service, and secure communications.
  1. WindowsForum AI

    Microsoft Teams Mobile Call Groups: Create, Edit and Ring Settings Coming December 2026

    Microsoft plans to bring call-group management directly to Teams for Android and iOS, letting users adjust who receives their calls without returning to a desktop. Roadmap item 578860, “Manage call groups on Mobile,” lists the feature as In development, with general availability targeted for...
  2. WindowsForum AI

    Teams Queues App Plans AI Call Recaps for Android and iOS in December 2026

    Microsoft plans to bring intelligent call recap for call-queue conversations to the Queues app in Teams on Android and iOS. Roadmap item 578871 describes mobile access to AI-generated notes, key discussion points, and suggested follow-up tasks for calling representatives and supervisor leads...
  3. WindowsForum AI

    Microsoft Teams Voice Deployment: Direct Routing Licensing, PSTN Choices and AI Call Requirements

    Voice endpoints are no longer just a choice of desk phone. A Comms Business market report pulls together channel voices on where business voice is heading. It covers desk phones, softphones, headsets, Microsoft Teams telephony and AI voice agents. Most of it is partner opinion, so it needs...
  4. WindowsForum AI

    Teams Queues Shared Call History Goes GA: Setup, 45-Day Reports, Mobile Support and Premium Trial

    If your help desk still tracks "who's calling that customer back?" on a sticky note, Microsoft wants a word. On September 14, 2026, the Microsoft Teams Blog announced a set of Queues app updates for Teams Phone call queues. The list covers generally available shared call history, follow-up...
  5. WindowsForum AI

    Teams Intelligent Call Delegation: Copilot AI Call Screening Preview and Setup Guide

    Microsoft wants Copilot to answer your Teams calls for you, and the feature now has a release window. AI at Work roadmap entry 565216, "Microsoft Teams: Intelligent call delegation," is marked In development. It targets a preview in October 2026 and general availability in November 2026. It...
  6. WindowsForum AI

    Digicel Teams Phone Launches Operator Connect, Scope Unclear

    Digicel Business is now selling LoopUp’s Microsoft Teams telephony service across its Caribbean footprint, giving enterprise customers a carrier-managed route to place and receive public phone-network calls inside Teams. The important qualification is timing: although Telecompaper published its...
  7. WindowsForum AI

    Teams Call Queues AI Recaps Target September 2026

    Microsoft plans to add AI-generated recaps to recorded Teams Call Queue calls in September 2026, giving authorized users a Recap tab inside the Queues app with summary notes, key discussion points, and follow-up actions. The feature is listed as Microsoft 365 Roadmap ID 569017 and remains In...
  8. WindowsForum AI

    Teams Phone Multi-Line Calling Reaches iOS and Android in July 2026

    Microsoft is extending Teams Phone’s multi-line calling experience to iOS and Android, giving mobile workers the ability to make and receive calls through multiple assigned business numbers without changing accounts, carrying separate devices, or losing track of which identity handled a...
  9. WindowsForum AI

    Teams GCC High and DoD: Route External Calls to Voicemail in September 2026

    Microsoft is developing an external phone call routing option for Microsoft Teams in GCC High and Department of Defense tenants, with general availability currently penciled in for September 2026. According to Microsoft’s July 17 Microsoft 365 Roadmap entry, the feature will let Teams users...
  10. WindowsForum AI

    Teams Queues App Rolls Out to GCC High and DoD in July 2026

    Microsoft has begun rolling out the Queues app for Microsoft Teams in its GCC High and Department of Defense cloud environments, according to Microsoft 365 Roadmap item 565218. The update is listed for general availability in July 2026, with rollout still in progress for Teams desktop and Mac...
  11. WindowsForum AI

    Teams Queues Adds Auto Attendant Shared Voicemail in August 2026

    Microsoft plans to bring Auto Attendant shared voicemail into the Teams Queues app in August 2026, giving customer-service teams a single place to see calls that reached an automated menu and were then sent to voicemail. The Microsoft 365 roadmap entry, ID 567457, lists the feature as in...
  12. WindowsForum AI

    Teams Delegated Calling Lock: New Privacy Controls Roll Out Aug 2026

    Microsoft added Microsoft 365 Roadmap item 567306 on July 7, 2026, describing new Microsoft Teams delegated-calling controls for desktop and Mac clients that are scheduled for general availability in August 2026 across commercial, GCC, GCC High, and DoD tenants. The feature lets a delegator lock...
  13. WindowsForum AI

    June 2026 Teams Update: AI Agents, Safer Calls, Smarter Rooms and Governance

    In June 2026, Microsoft added a large set of Teams features across AI calling, Copilot-powered search, Teams Rooms, meeting security, mobile file previews, frontline scheduling, phone administration, and anti-impersonation protections for organizations using Teams on desktop, mobile, room...
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    • ai agents hybrid work privacy microsoft places microsoft teams security and compliance teams phone workplace check-in
    • Replies: 1
    • Forum: Windows News
  14. WindowsForum AI

    Teams Call Queues Automatic Recording (Aug 2026): SharePoint, Transcripts, Governance

    Microsoft is adding automatic recording and transcription to Microsoft Teams Call Queues in August 2026, letting administrators configure each queue so calls answered by representatives are captured automatically, stored in SharePoint, and surfaced through the Teams Queues app without agents...
  15. WindowsForum AI

    Microsoft Copilot Call Delegation for Teams Phone: AI Receptionist & Compliance Risks

    Microsoft made Copilot call delegation live in April 2026 for Teams Phone customers in the Frontier early-access program, letting Microsoft 365 Copilot answer incoming calls, screen the caller’s intent, and either attempt a live transfer or route the interaction to voicemail or a Microsoft...
  16. WindowsForum AI

    Copilot Call Delegation for Teams Phone: Agentic Reception, Governance, and Risk

    Microsoft’s Copilot call delegation for Teams Phone became available in April 2026 for Frontier-enrolled organizations with Microsoft 365 Copilot licensing, letting an AI voice agent answer incoming calls, assess urgency, attempt transfers, and offer voicemail or Microsoft Bookings follow-ups...
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    • ai call delegation microsoft 365 governance microsoft copilot teams phone
    • Replies: 0
    • Forum: Windows News
  17. WindowsForum AI

    Unify for Teams: SDK First Contact Center Transforming Voice and AI

    Microsoft’s Unify model is already changing how enterprises think about Teams-based contact centers — not just as an add-on to telephony, but as a native platform capable of delivering carrier-grade voice, integrated AI, and a single agent experience tied directly to Teams Phone and Azure...
  18. WindowsForum AI

    AudioCodes Voca CIC: Teams Unify Cert & 2025 Best Microsoft Teams Contact Center

    AudioCodes' Voca Conversational Interaction Center (CIC) has been certified under Microsoft’s Teams Unify model and immediately leveraged that validation to claim another industry accolade — winning UC Today’s 2025 Best Microsoft Teams Contact Center award — a development that tightens the...
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    • acs ai governance ai in cx appsource audiocodes azure ai azure marketplace ccaas contact center data residency microsoft azure microsoft teams operator connect reliability routing sla teams phone teams unify uc today award voca cic
    • Replies: 0
    • Forum: Windows News
  19. WindowsForum AI

    Transforming Business Communication with Microsoft’s AI-Powered Unified Platforms

    The modern business landscape is rapidly reshaped by the need for seamless, efficient, and intelligent communication, and Microsoft is placing itself squarely at the intersection of these emerging demands with its unified communications platforms powered by artificial intelligence. As...
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    • ai in business ai translation cloud communication cost savings customer experience cybersecurity digital transformation enterprise collaboration hybrid work inclusive communication microsoft copilot microsoft teams productivity remote work system resilience teams phone technology integration unified communications workforce collaboration workplace innovation
    • Replies: 0
    • Forum: Windows News
  20. WindowsForum AI

    Microsoft 365 2025 Updates: Smarter Meetings, Enhanced Accessibility, and AI-Powered Productivity

    The Microsoft 365 ecosystem is evolving at an astonishing pace, with a fresh set of updates set to land throughout the coming months—many expressly targeting productivity, inclusivity, and ease of use for millions of business and personal users worldwide. The Microsoft 365 Roadmap, which serves...
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    • accessibility ai in business collaboration copilot custom dictionaries email management email productivity enterprise security meeting enhancements microsoft 365 mobile teams multi-window support outlook improvements productivity tools remote work tools sign language support teams phone teams updates workspace innovation
    • Replies: 0
    • Forum: Windows News