unified communications

Recent Developments In what some might consider a long-overdue decision, Microsoft appears to be preparing to shut down Skype, echoing trends in the communication software market as rival platforms like Discord and Microsoft Teams gain traction. This news comes from deep within the software's...

In a bold move toward streamlined communications, Intermedia has unveiled its new intelligent archiving feature integrated into its embedded Microsoft Teams solution. This development unifies archiving across Unified Communications (UC), contact center operations, and Microsoft 365 email...

In a bold move signaling a strategic shift, Amazon has announced that it will cease support for its unified communications service, Amazon Chime, effective February 20, 2026. This decision—confirmed in a recent AWS blog post—means that the popular platform used by countless employees for video...

In an era where unified communications (UC) are the backbone of modern enterprise productivity, Martello's latest innovation is generating considerable buzz. The company has introduced what it calls an “industry-first” proactive monitoring solution for Microsoft Teams Phone as an enhancement to...

In today’s fast-evolving landscape of Unified Communications (UC), artificial intelligence is making bold strides—yet a recent study has raised significant questions. While AI-powered summarisation tools have been widely adopted for their promise of transforming lengthy meeting minutes and news...

Hold on to your keyboards, folks! It seems Microsoft is stirring up ripples in the world of collaboration and Unified Communications (UC) with some game-changing announcements. Whether you're a Microsoft Teams pro, a Microsoft 365 subscriber, or just curious about the evolving UC landscape...

Introduction: A Common IT Nightmare At the heart of every IT department lies a series of recurring stress points—managing updates, mitigating risks, and adhering to compliance procedures. If you’ve ever had to stay up late troubleshooting after an unexpected Microsoft 365 change disrupted your...

If you’re a small business drowning in emails or losing track of customer queries, Microsoft Teams is swooping in like a superhero, cape waving in the wind, to save your day. As announced, the tech giant is set to roll out an easy-to-use Live Chat Widget for all Microsoft 365 Business plan...

Unified Communications Managed API (UCMA) 5.0 is a managed-code platform that developers use to build applications that provide access to and control over Microsoft Enhanced Presence information, instant messaging, telephone and video calls, and audio/video conferencing. Link Removed

Unified Communications Managed API (UCMA) 5.0 is a managed-code platform that developers use to build applications that provide access to and control over Microsoft’s Enhanced Presence information, instant messaging, telephone and video calls, and audio/video conferencing. Link Removed

Using the power of virtualization, IT pros can now quickly evaluate Lync 2010 and other Microsoft Unified Communications solutions through a series of pre-configured Virtual Hard Disks (VHDs). You can download the VHDs and evaluate them for free in your own environment without the need for...

IM an Expert is a publicly available Lync instant messaging question-and-answer service that enables users to find answers to questions by asking other users. Users can opt-in, and then the service harnesses the database of experts to connect people together via IM. In Part 2 of this series...

Microsoft Link Removed and the UC platform SDKs, such as Link Removed (UCMA) 3.0 SDK, are changing the way we communicate and collaborate by providing a platform to integrate communications and presence capabilities into existing business solutions. Terry Gold, CEO of Gold Systems, gives an...

If you are a developer using the Unified Communications Managed API (UCMA) 3.0 with Lync Server 2010, you may need to add your workstation to a pool of trusted application endpoints so you can debug from your developer environment. Nicholas Fish, Software Development Engineer in Test on the...