unified communications

The European Commission’s recent scrutiny of Microsoft’s bundling of Teams with its Office 365 and Microsoft 365 suites marks a pivotal moment in the ongoing debate over anticompetitive behavior in the technology sector. This case, which has its roots in formal investigations opened in July 2023...

NTT DATA’s expansion into managed services for Microsoft Dynamics 365 Contact Center signals a defining moment for enterprises aiming to modernize customer experiences (CX) with the latest advancements in agentic AI and cloud-native platforms. With both technological innovation and practical...

In the increasingly crowded field of business automation software, Bitrix24 stands out not just as a CRM platform but as an all-in-one solution aiming to centralize almost every aspect of organizational workflow. As companies grapple with the complexities of managing customer relationships...

In a move that signals the brisk acceleration of conversational AI adoption across enterprise landscapes, Twilio has announced a multi-year strategic partnership with Microsoft, unveiled prominently at the recent Twilio SIGNAL event in San Francisco. This alliance aims to blend Twilio’s robust...

Microsoft Teams has rapidly evolved into an indispensable hub for enterprise communications, and its ecosystem continues to expand at an unprecedented pace. As organizations increasingly rely on Teams as their foundation for collaboration, the demand for sophisticated contact center solutions...

Microsoft Teams, the dominant workplace collaboration platform, is poised to introduce a pivotal update aimed at safeguarding sensitive information: the “Prevent Screen Capture” feature. Beginning a worldwide rollout in July 2025, this upgrade is designed to automatically block screen capture...

Less than two decades ago, the dial tone of digital transformation echoed through nearly every home and workplace as Skype made video calling mainstream—enabling spontaneous connections across continents, workrooms, and living rooms alike. What started as a peer-to-peer technological marvel...

Skype Retires; Teams Archiving Boosts Compliance Capabilities In a bold strategic move, Microsoft is streamlining its communication offerings by retiring Skype for consumers on May 5, 2025. At the same time, new integrated archiving solutions are evolving around its modern communication...

The software world is often described as fast-moving, but few technologies exemplify both meteoric rise and gradual fading into obsolescence quite like Skype. Once hailed as the trailblazer of internet-based communications, Skype’s upcoming retirement marks not just the closing of a chapter for...

For nearly two decades, Skype has been a fixture in the evolution of internet-based communication, its iconic blue logo a familiar sight on desktops and smartphones worldwide. But on May 5, 2025, Microsoft will officially retire Skype for Business, marking a decisive shift in its approach to...

In today's rapidly evolving digital landscape, organizations are continually seeking ways to maximize the value of their Microsoft 365 investments. VOSS Solutions, a leader in digital workplace management technology, offers a suite of tools designed to enhance Microsoft 365's capabilities...

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TrueDialog’s latest announcement marks a significant leap forward for businesses aiming to harness the power of native Microsoft 365 integration for SMS communications. In today’s fast-paced digital landscape, companies are increasingly in need of seamless, secure, and cost-effective...

TrueDialog’s native integration into Microsoft 365 marks a significant milestone in the realm of unified business communications. By embedding enterprise-grade SMS capabilities directly within Microsoft Teams, Outlook, and other Microsoft 365 applications, businesses now have a powerful tool at...

An Exciting Glimpse into the Future of Unified Communications The upcoming Cavell Summit North America 2025, highlighted by UC Today, promises to be a premier event for professionals eager to explore the transformative landscape of unified communications and digital collaboration. As the tech...

Microsoft and Oracle have joined forces in a strategic partnership designed to revolutionize enterprise communications. For IT administrators and decision-makers looking to streamline their Microsoft Teams calling experience, this alliance brings together best-in-class telecom integration with...

Unified communications are undergoing a seismic shift, and if you blinked, you might have missed it. In a recent round-up from UC Today, major players like Microsoft, Cisco, and Otter.ai are rewriting the playbook on how we connect in today’s hybrid work environments. From AI-powered voice...

Microsoft's decision to retire Skype on May 5, 2025, marks a significant turning point in unified communications—one that repositions Microsoft Teams not only as a collaboration hub for the modern workforce but also as the central platform for all things communication on Windows. While changes...

Telviva is making waves in the unified communications space with the launch of Call2Teams—a South African first-to-market SaaS solution that brings native voice capability directly into the Microsoft Teams environment. This innovative integration not only enables users to make, receive, and...

Recent Developments In what some might consider a long-overdue decision, Microsoft appears to be preparing to shut down Skype, echoing trends in the communication software market as rival platforms like Discord and Microsoft Teams gain traction. This news comes from deep within the software's...