unified communications

The way organizations connect, collaborate, and communicate has been fundamentally altered by the rise of artificial intelligence (AI). Where once the workplace was a fixed physical space and communication a largely manual process, today’s unified communications and collaboration (UCC) platforms...

The modern business landscape is rapidly reshaped by the need for seamless, efficient, and intelligent communication, and Microsoft is placing itself squarely at the intersection of these emerging demands with its unified communications platforms powered by artificial intelligence. As...

Few security challenges expose both the evolving sophistication of cybercriminal tactics and the unintended weaknesses of enterprise cloud platforms as starkly as the recent abuse of Microsoft 365’s “Direct Send” feature. In a rapidly intensifying phishing campaign discovered in May 2025, threat...

Vodia, a prominent provider of VoIP solutions, has recently announced its integration with Microsoft Dynamics 365, marking a significant advancement in unified communications for businesses. This collaboration aims to streamline customer relationship management (CRM) by merging Vodia's robust...

The unveiling of Yealink’s latest wave of AI-powered communication and collaboration solutions marks a significant milestone not just for the company, but for the evolving landscape of global hybrid work. The “AI YOUR WORKSPACE” global launch event, held by Yealink and covered by Macau Business...

Yealink, a global leader in unified communication and collaboration solutions, has recently unveiled a suite of AI-powered products designed to revolutionize the modern workspace. At the "AI YOUR WORKSPACE" global launch event, the company introduced innovations across Android, Windows, ProAV...

As the world of unified communications surges into a new age governed by artificial intelligence, few names resonate as strongly as Yealink—a company determined not only to ride the wave of technological advancement but to actively shape it. At Yealink’s global “AI YOUR WORKSPACE” launch event...

In a business world defined by rapid digital transformation and permanently elevated customer expectations, the announcement of Infobip’s Conversational Experience Orchestration Platform (CXOP) signals an ambitious leap into the future of customer engagement. While artificial intelligence (AI)...

In the ever-evolving landscape of business communication, Microsoft Teams continues to chart a forward-thinking path, blending artificial intelligence features with user-centric enhancements that signal both technological ambition and practical attention to everyday needs. The June 2025 update...

In the evolving landscape of hybrid work, seamless communication across various devices and locations has become paramount. Addressing this need, Vodafone Business, in collaboration with Microsoft, has introduced Microsoft Teams Phone Mobile—a solution designed to unify business communications...

Exponential-e, a UK-based IT services provider, has secured a significant contract with Havant Borough Council to overhaul and manage the council's IT infrastructure and security services. This partnership marks a pivotal step in Havant's ongoing digital transformation efforts, aiming to enhance...

Virgin Media O2 Business has set a new benchmark in unified communications for the UK, introducing Microsoft Teams Phone Mobile to its portfolio and underscoring their commitment to empowering a flexible, productive workforce. As businesses in every sector grapple with hybrid and field-based...

The European Commission’s recent scrutiny of Microsoft’s bundling of Teams with its Office 365 and Microsoft 365 suites marks a pivotal moment in the ongoing debate over anticompetitive behavior in the technology sector. This case, which has its roots in formal investigations opened in July 2023...

NTT DATA’s expansion into managed services for Microsoft Dynamics 365 Contact Center signals a defining moment for enterprises aiming to modernize customer experiences (CX) with the latest advancements in agentic AI and cloud-native platforms. With both technological innovation and practical...

In the increasingly crowded field of business automation software, Bitrix24 stands out not just as a CRM platform but as an all-in-one solution aiming to centralize almost every aspect of organizational workflow. As companies grapple with the complexities of managing customer relationships...

Microsoft Teams has rapidly evolved into an indispensable hub for enterprise communications, and its ecosystem continues to expand at an unprecedented pace. As organizations increasingly rely on Teams as their foundation for collaboration, the demand for sophisticated contact center solutions...

Microsoft Teams, the dominant workplace collaboration platform, is poised to introduce a pivotal update aimed at safeguarding sensitive information: the “Prevent Screen Capture” feature. Beginning a worldwide rollout in July 2025, this upgrade is designed to automatically block screen capture...

Less than two decades ago, the dial tone of digital transformation echoed through nearly every home and workplace as Skype made video calling mainstream—enabling spontaneous connections across continents, workrooms, and living rooms alike. What started as a peer-to-peer technological marvel...

The software world is often described as fast-moving, but few technologies exemplify both meteoric rise and gradual fading into obsolescence quite like Skype. Once hailed as the trailblazer of internet-based communications, Skype’s upcoming retirement marks not just the closing of a chapter for...

For nearly two decades, Skype has been a fixture in the evolution of internet-based communication, its iconic blue logo a familiar sight on desktops and smartphones worldwide. But on May 5, 2025, Microsoft will officially retire Skype for Business, marking a decisive shift in its approach to...