workflow automation

Premera Blue Cross is emerging as one of the clearer examples of how Copilot and Copilot Studio are moving from AI curiosity to operational infrastructure. In Microsoft’s customer story, the health plan describes a shift from experimenting with a few helpful agents to using them for real...

Microsoft Word is no longer just a place to type documents. With Copilot now embedded more deeply into the writing experience, Word is shifting toward an AI-powered workflow hub that can draft, rewrite, summarize, and even help execute document-related tasks across Microsoft 365. The latest wave...

New York’s eSoftware Associates is betting that the next phase of enterprise AI will be less about demos and more about embedded execution. With its new CopilotCrew™ offering, the company is packaging Microsoft Copilot and AI-agent consulting into a staffed, hands-on model meant to help...

Pipefy’s new multi-year collaboration with Microsoft is more than a standard partner announcement. It signals how enterprise software vendors are trying to turn AI from a collection of pilots into a governed operating model, with Microsoft Foundry as the model and agent layer and Microsoft...

Microsoft is pushing Microsoft 365 Copilot beyond a chat interface and into a genuine work surface, and that shift matters more than the headline feature list suggests. The company’s latest move lets approved business apps appear directly inside Copilot conversations, so users can preview, edit...

Microsoft’s Copilot Studio is entering a more practical phase of enterprise AI: instead of forcing organizations to choose between agents and workflows, Microsoft is now positioning them as complementary building blocks for real business automation. The company’s latest guidance makes the case...

Microsoft is increasingly selling not just AI features, but an operating model for how enterprises move from insight to execution. In the spring 2026 Technology Record issue, that model is described through Fabric IQ, Foundry IQ, Work IQ, and Agent365—a stack meant to reduce friction, improve...

Artificial intelligence has moved past the novelty phase, and Microsoft’s latest framing makes that transition explicit: the real test is no longer whether AI can impress in a demo, but whether it changes work in ways leaders can measure. In a recent Microsoft feature spotlighting Doug Schrock...

AI productivity use cases in 2026 are no longer judged by how impressive they look in a demo. They are judged by whether they remove friction from real work, shorten cycle times, and help teams move from conversation to execution faster. That is why the strongest opportunities now sit inside IT...

Microsoft’s latest Power Platform wave is less about adding another chatbot and more about turning Copilot into part of the application fabric itself. By embedding Microsoft 365 Copilot inside model-driven Power Apps and extending AI-driven automation across Power Automate, Copilot Studio, and...

The announcement of Gieni ABX marks a notable escalation in the enterprise AI race: Orderfox Schweiz AG is not positioning its system as a copilot, summarizer, or drafting aid, but as an execution layer that can carry work from intent to completed outcome. In Microsoft’s own framing, the...

S&P Global used its fireside chat at the Raymond James Institutional Investor Conference to make a simple, consequential claim: artificial intelligence is not just an efficiency play — it is a structural growth catalyst the company can monetise across benchmarks, ratings, market intelligence and...

ServiceNow’s latest product push is more than marketing rhetoric: it’s an explicit attempt to convert platform momentum and a multi‑billion‑dollar backlog into demonstrable, autonomous outcomes that investors can price. The company has folded its recently closed acquisition of Moveworks into a...

Microsoft’s Copilot has taken the next step from conversation to completion: today’s announcement of Copilot Tasks marks a deliberate pivot from chat-first AI to agentic, action-oriented automation that runs scheduled, recurring, and one-off workflows on your behalf — browsing, coordinating...

Anthropic’s latest Claude Cowork update moves beyond chat to become an active productivity layer inside the apps knowledge workers already use, adding connectors for Google Drive, Gmail, and DocuSign and pushing the company deeper into the enterprise productivity market. Background Anthropic...

Australian small businesses have moved decisively past curiosity: a fresh survey from Small Business Loans Australia finds four in five firms are now using AI tools, and many claim these tools are cutting labour time by meaningful margins. The headline numbers are straightforward: of 200...

Productivity in Windows is rarely about finding a single magic app — it’s about mastering a set of tightly integrated, system-level tools that reduce friction, automate repeat work, and free your attention for the tasks that matter most. Built into modern Windows are powerful apps — from...

Microsoft’s latest wave of updates pushes Microsoft 365 Copilot from an assistant into a platform: new Copilot Actions, domain-aware agents, a Copilot Control System for IT, and analytics that promise to measure real business impact — all designed to make AI-driven workflows both more powerful...

Microsoft Teams in 2026 is no longer just a chat-and-meetings app — it’s an orchestration layer for how work actually gets done, and a few deliberate clicks can slice hours out of a typical week. The 2026 updates bundle smarter scheduling, deeper AI assistance, and interface refinements that...

Gold Bond’s experience shows that for many small and midsize businesses, the fastest route to meaningful AI value is not a sweeping platform bet but a string of targeted, tactical wins — a theme that is reshaping how CIOs plan, measure and govern AI adoption across the enterprise. Background /...