Bad_pool_caller BSOD

#1
Hello,

Recently I've been getting bad_pool_caller bsods. I've updated my graphics drivers, run antivirus scans, ran memtest86, etc., but I don't know what is causing it. Any help would be appreciated!

Also, I know the first thing someone would tell me to do is install all the Windows Updates, but I cannot, as I keep getting error 80073712 and I have not found a way around it.
 


Attachments

usasma

Fantastic Member
Microsoft Community Contributor
#2
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

SP1 isn't installed, please do the following:
Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?
Also, check out this troubleshooting link from Microsoft: Troubleshoot problems installing Service Pack 1 (SP1) for Windows 7 and Windows Server 2008 R2

I have had limited success in installing updates/Service Packs when using a "clean boot". I suspect that I'm just bypassing the problem - and that it can come back to bite me in the butt later on.
We've seen a number of BSOD issues with SSD's. Here's the information that I've compiled so far:
There's not a whole bunch available to test SSD's. The "easiest" test is to remove the SSD, install a platter-based hard drive, install Windows and test for stability that way.

Here's some suggestions:
- Update the SSD's firmware to the latest available version (VERY IMPORTANT!!!)
- Update the motherboard controllers drivers to the latest available version from the controller manufacturer (NOT the mobo manufacturer unless you can't find any on the controller manufacturer's website)
- Slow the memory (RAM) down to the next slower speed (I've only seen one person who claimed that this worked for them).
- Use any manufacturer's utilities that you may have. If you don't have any, then try this free one (I haven't used it myself): Crystal Dew World
- Update chipset and storage controller drivers to the latest available from the manufacturer of the device (not the manufacturer of the motherboard). Be sure to update ALL controllers on the motherboard!
....NOTE: Recently (Nov 2011) we had BSOD issues with the Marvell 91xx controller and an SSD. You may have to switch controllers also.
- Replace the SSD with a platter based hard drive and see if that stops the BSOD's. If it does, then it's likely that there's a problem with the SSD OR an incompatibility with your system.
It's my opinion that SSD's aren't reliable enough (with current hardware) to be used on a system that needs to work reliably. Until I see reliability I will not recommend, nor will I use, SSD's for critical applications.
06 Dec 2011 - This post tends to confirm issues with certain SSD chipsets and certain controllers - [SOLVED] cant find the cause of BSOD F4 - Tech Support Forum
29 May 2012 - The frequency of BSOD's with SSD's seems to have been decreasing over the last several months. It may be approaching time to re-evaluate my stand on their suitability for use in production systems.
10 Nov 2012 - I'm seeing an upswing in SSD errors - but most appear due to older storage controller drivers. I strongly suggest NOT using storage controller drivers that don't date from 2012 (if none are available, don't connect an SSD to that controller)
05 Jan 2013 - very interesting post about difficulties with the Marvell controllers even when not connected to the SSD drives: https://www.eightforums.com/bsod-cr...-pc-reboots-when-waking-sleep.html#post169956
This device has issues. Please uninstall all instances of CPU-Z:
cpuz134 ROOT\LEGACY_CPUZ134\0000 This device is not present, is not working properly, or does not have all its drivers installed.
Lot's of problems with WhatPulse.exe in the WER section of MSINFO32. I'd suggest un-installing this program for now.

MSI Afterburner (along with Riva Tuner and EVGA Precision) are known to cause BSOD's on some Windows systems. Please un-install it immediately.

The memory dump blames your video drivers - so please update them from the ATI/AMD website.

Please update these older drivers (especially the one's with BSOD notes). Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

Please remove this. Use the free program here for temp monitoring: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools
speedfan.sys Sun Sep 24 09:26:48 2006 (45168798)
SpeedFan
http://www.carrona.org/drivers/driver.php?id=speedfan.sys

wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401)
Wacom(tablet) Mouse Filter
http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys

se64a.sys Thu May 3 01:50:31 2007 (46397827)
EnTech softEngine x64 kernel-mode driver.[br]Most likely a component of EnTech's MonInfo - which is a part of the Monitor Asset Manager software.
http://www.carrona.org/drivers/driver.php?id=se64a.sys

PTSimBus.sys Thu Jun 7 05:15:34 2007 (4667CCB6)
PenTablet Bus enumerator
http://www.carrona.org/drivers/driver.php?id=PTSimBus.sys

mcdbus.sys Tue Feb 24 05:34:07 2009 (49A3CD1F)
MagicISO SCSI Host Controller driver
http://www.carrona.org/drivers/driver.php?id=mcdbus.sys

Lycosa.sys Wed Sep 30 00:45:50 2009 (4AC2E27E)
Razer Lycosa/Razer Tarantula Keyboard Driver. Older versions have BSOD issues with Win7
http://www.carrona.org/drivers/driver.php?id=Lycosa.sys

RTCore64.sys Tue Sep 6 08:24:50 2011 (4E661112)
RivaTuner/EVGA Precision/MSI Afterburner (known BSOD issues w/Win7)
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys

AppleCharger.sys Tue Nov 1 22:46:00 2011 (4EB0AEE8)
GIGABYTE On/Off Charge driver. See here for details - GIGABYTE ON/OFF Charge [br] May cause BSOD on Win7/8 systems - uninstall to test (haven't seen recently (15Jan2013))
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Thu Feb 21 00:46:37.172 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\022013-48048-01.dmp]
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: [B]7600[/B].17207.amd64fre.win7_gdr.130104-1435
System Uptime:[B]0 days 7:28:58.984[/B]
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by :[B]atikmdag.sys ( atikmdag+344f0 )[/B]
BugCheck [B]C2, {b, fffff8a01bb19e50, 5100404, fffff8a01bb19e80}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
Arguments: 
Arg1: 000000000000000b, type of pool violation the caller is guilty of.
Arg2: fffff8a01bb19e50
Arg3: 0000000005100404
Arg4: fffff8a01bb19e80
BUGCHECK_STR:  0xc2_b
PROCESS_NAME:  MSIAfterburner
FAILURE_BUCKET_ID: [B]X64_0xc2_b_atikmdag+344f0[/B]
CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3501[/B]
  BIOS Version                  F6
  BIOS Release Date             04/26/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  To be filled by O.E.M.
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Thu Feb 21 00:46:37.172 2013 (UTC - 5:00)**************************
[COLOR=RED][B]speedfan.sys                Sun Sep 24 09:26:48 2006 (45168798)[/B][/COLOR]
[COLOR=RED][B]wacommousefilter.sys        Fri Feb 16 13:12:17 2007 (45D5F401)[/B][/COLOR]
[COLOR=RED][B]se64a.sys                   Thu May  3 01:50:31 2007 (46397827)[/B][/COLOR]
[COLOR=RED][B]PTSimBus.sys                Thu Jun  7 05:15:34 2007 (4667CCB6)[/B][/COLOR]
[COLOR=RED][B]mcdbus.sys                  Tue Feb 24 05:34:07 2009 (49A3CD1F)[/B][/COLOR]
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
wacomvhid.sys               Mon Sep 21 19:29:14 2009 (4AB80C4A)
vpcnfltr.sys                Tue Sep 22 21:32:30 2009 (4AB97AAE)
vpchbus.sys                 Tue Sep 22 21:32:32 2009 (4AB97AB0)
vpcusb.sys                  Tue Sep 22 21:32:39 2009 (4AB97AB7)
lirsgt.sys                  Mon Sep 28 11:10:35 2009 (4AC0D1EB)
[COLOR=RED][B]Lycosa.sys                  Wed Sep 30 00:45:50 2009 (4AC2E27E)[/B][/COLOR]
jraid.sys                   Wed Oct  7 07:26:03 2009 (4ACC7ACB)
vpcvmm.sys                  Thu Dec 31 02:27:33 2009 (4B3C5265)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SCDEmu.SYS                  Mon Apr 12 04:52:25 2010 (4BC2DF49)
mv91xx.sys                  Wed Jun 30 21:55:14 2010 (4C2BF582)
truecrypt.sys               Sun Sep  5 10:23:16 2010 (4C83A7D4)
atksgt.sys                  Sat Jun  4 11:22:26 2011 (4DEA4DB2)
e1c62x64.sys                Wed Jul 20 12:37:53 2011 (4E270461)
L1C62x64.sys                Wed Aug  3 02:21:09 2011 (4E38E8D5)
mvxxmm.sys                  Mon Aug  8 23:05:06 2011 (4E40A3E2)
mvs91xx.sys                 Mon Aug  8 23:05:23 2011 (4E40A3F3)
[COLOR=RED][B]RTCore64.sys                Tue Sep  6 08:24:50 2011 (4E661112)[/B][/COLOR]
[COLOR=RED][B]AppleCharger.sys            Tue Nov  1 22:46:00 2011 (4EB0AEE8)[/B][/COLOR]
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
iaStor.sys                  Tue Nov 29 22:39:19 2011 (4ED5A567)
RtHDMIVX.sys                Fri Dec  2 05:32:46 2011 (4ED8A94E)
iusb3hub.sys                Tue Mar 27 04:09:29 2012 (4F7175B9)
iusb3xhc.sys                Tue Mar 27 04:09:32 2012 (4F7175BC)
iusb3hcs.sys                Tue Mar 27 04:11:21 2012 (4F717629)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
MpFilter.sys                Wed Oct 31 18:43:06 2012 (5091A97A)
wacomrouterfilter.sys       Thu Nov 15 12:39:44 2012 (50A528E0)
wachidrouter.sys            Mon Dec  3 19:31:47 2012 (50BD4473)
atikmpag.sys                Fri Feb 15 21:29:25 2013 (511EEF05)
atikmdag.sys                Fri Feb 15 22:47:02 2013 (511F0136)
[/font]
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=wacommousefilter.sys
http://www.carrona.org/drivers/driver.php?id=se64a.sys
http://www.carrona.org/drivers/driver.php?id=PTSimBus.sys
http://www.carrona.org/drivers/driver.php?id=mcdbus.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=wacomvhid.sys
http://www.carrona.org/drivers/driver.php?id=vpcnfltr.sys
http://www.carrona.org/drivers/driver.php?id=vpchbus.sys
http://www.carrona.org/drivers/driver.php?id=vpcusb.sys
http://www.carrona.org/drivers/driver.php?id=lirsgt.sys
http://www.carrona.org/drivers/driver.php?id=Lycosa.sys
http://www.carrona.org/drivers/driver.php?id=jraid.sys
http://www.carrona.org/drivers/driver.php?id=vpcvmm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=mv91xx.sys
http://www.carrona.org/drivers/driver.php?id=truecrypt.sys
http://www.carrona.org/drivers/driver.php?id=atksgt.sys
http://www.carrona.org/drivers/driver.php?id=e1c62x64.sys
http://www.carrona.org/drivers/driver.php?id=L1C62x64.sys
http://www.carrona.org/drivers/driver.php?id=mvxxmm.sys
http://www.carrona.org/drivers/driver.php?id=mvs91xx.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=AppleCharger.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=RtHDMIVX.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hcs.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
http://www.carrona.org/drivers/driver.php?id=wacomrouterfilter.sys
http://www.carrona.org/drivers/driver.php?id=wachidrouter.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 


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