blue screen of death when playing sims 3 recently

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by thismoonlife, Mar 9, 2012.

  1. thismoonlife

    thismoonlife New Member

    Joined:
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    Messages:
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    I downloaded some new houses and at first whenever I moved to one it would flicker black a couple of times then blue screen. Then I deleted them, started a new game with no custom content and played for half an hour but was blue screened again. This is the error message received:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8006BED4E0
    BCP2: FFFFF88005C6A370
    BCP3: 0000000000000000
    BCP4: 000000000000000D
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\030912-19765-01.dmp
    C:\Users\me\AppData\Local\Temp\WER-45739-0.sysdata.xml


    These are the .dmp files in a .rar (i couldn't see how to make them .zip sorry!) thank you for any help.

    New folder.rar
     
  2. Elmer

    Elmer Extraordinary Member

    Joined:
    Mar 5, 2010
    Messages:
    3,873
    Likes Received:
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    Hi thismoonlife and Welcome to The Forum.

    We'll ignore the fact you play Sims3 and will publicly anounce it :D

    STOP 0x00000116: VIDEO_TDR_ERROR
    Usual causes:
    Video driver, overheating, bad video card, ?BIOS, ?Power to card.

    Your latest dump file lists igdkmd64.sys as the probable cause.
    This is an Intel Graphics driver.
    Old and incompatible drivers can and do cause issues with Windows 7, often giving false error codes.
    Random stop codes can often indicate hardware issues.

    As a Priority:

    You're getting a Stop Error Code 116
    Ensure that none of the hardware is being over-clocked.
    Ensure that the machine is adequately cooled. Chase out those dust bunnies!

    Norton is known to be a cause of BSOD's on many Windows 7 systems. I suggest that you uninstall Norton using the Norton Removal Tool in Safe Mode. Download Blue Screen friendly Microsoft Security Essentials as its replacement. Make sure Windows firewall is enabled!

    Use the IntelĀ® Driver Update Utility (in Internet Explorer gives me the best results). See if there's an update for the igdkmd64.sys. Update any and all drivers available.

    This link may help you to begin troubleshooting:STOP 0x116: VIDEO_TDR_ERROR Troubleshooting.


    Drivers that pre-date Windows 7. Update:

    GEARAspiWDM.sys Mon May 18 13:17:04 2009 Gear Software CD-ROM Class Filter Driver v4.019.1 (Oct 2011). Also loads with iTunes


    Drivers with Updates:

    Rt64win7.sys Wed Jan 26 13:34:03 2011 Realtek PCIe GBE Family Controller v7.050 If you're unsure about manually installing drivers then choose the Win7 and WinServer 2008 R2 Auto Installation Program (SID:1483XXX) option to download.


    Bugcheck Analysis:
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa8006bed4e0, fffff88005c6a370, 0, d}
    
    Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : igdkmd64.sys ( igdkmd64+29370 )
    
    Followup: MachineOwner

    Drivers:
    Code:
    fffff880`00d51000 fffff880`00da8000   ACPI     ACPI.sys     Sat Nov 20 09:19:16 2010 (4CE79294)
    fffff880`01800000 fffff880`01889000   afd      afd.sys      Wed Dec 28 03:59:20 2011 (4EFA9418)
    fffff880`052be000 fffff880`052d4000   AgileVpn AgileVpn.sys Tue Jul 14 01:10:24 2009 (4A5BCCF0)
    fffff880`0104e000 fffff880`01059000   amdxata  amdxata.sys  Fri Mar 19 16:18:18 2010 (4BA3A3CA)
    fffff880`01000000 fffff880`01009000   atapi    atapi.sys    Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`01009000 fffff880`01033000   ataport  ataport.SYS  Sat Nov 20 09:19:15 2010 (4CE79293)
    fffff880`05480000 fffff880`05720000   athrx    athrx.sys    Fri Apr 22 04:17:08 2011 (4DB0F334)
    fffff880`00fe5000 fffff880`00ff1000   BATTC    BATTC.SYS    Tue Jul 14 00:31:01 2009 (4A5BC3B5)
    fffff880`04446000 fffff880`0444d000   Beep     Beep.SYS     Tue Jul 14 01:00:13 2009 (4A5BCA8D)
    fffff880`05016000 fffff880`05135000   BHDrvx64 BHDrvx64.sys Sat Feb 11 03:28:02 2012 (4F35E042)
    fffff880`04f2e000 fffff880`04f3f000   blbdrive blbdrive.sys Tue Jul 14 00:35:59 2009 (4A5BC4DF)
    fffff880`02f58000 fffff880`02f76000   bowser   bowser.sys   Wed Feb 23 04:55:04 2011 (4D649328)
    fffff880`01c3e000 fffff880`01c6c000   ccSetx64 ccSetx64.sys Tue May 24 04:56:11 2011 (4DDB2C5B)
    fffff960`006a0000 fffff960`006c7000   cdd      cdd.dll      unavailable (00000000)
    fffff880`04413000 fffff880`0443d000   cdrom    cdrom.sys    Sat Nov 20 09:19:20 2010 (4CE79298)
    fffff880`00efa000 fffff880`00fba000   CI       CI.dll       Sat Nov 20 13:12:36 2010 (4CE7C944)
    fffff880`01c00000 fffff880`01c30000   CLASSPNP CLASSPNP.SYS Sat Nov 20 09:19:23 2010 (4CE7929B)
    fffff880`00cf3000 fffff880`00d51000   CLFS     CLFS.SYS     Tue Jul 14 00:19:57 2009 (4A5BC11D)
    fffff880`03200000 fffff880`03205f80   clwvd    clwvd.sys    Wed Jul 28 02:13:47 2010 (4C4F844B)
    fffff880`033ca000 fffff880`033ce500   CmBatt   CmBatt.sys   Tue Jul 14 00:31:03 2009 (4A5BC3B7)
    fffff880`0194e000 fffff880`019c0000   cng      cng.sys      Thu Nov 17 04:23:17 2011 (4EC48C35)
    fffff880`00fdc000 fffff880`00fe5000   compbatt compbatt.sys Tue Jul 14 00:31:02 2009 (4A5BC3B6)
    fffff880`033ee000 fffff880`033fe000   CompositeBus CompositeBus.sys Sat Nov 20 10:33:17 2010 (4CE7A3ED)
    fffff880`073e6000 fffff880`073f4000   crashdmp crashdmp.sys Tue Jul 14 01:01:01 2009 (4A5BCABD)
    fffff880`04f10000 fffff880`04f2e000   dfsc     dfsc.sys     Sat Nov 20 09:26:31 2010 (4CE79447)
    fffff880`04f01000 fffff880`04f10000   discache discache.sys Tue Jul 14 00:37:18 2009 (4A5BC52E)
    fffff880`01fcd000 fffff880`01fe3000   disk     disk.sys     Tue Jul 14 00:19:57 2009 (4A5BC11D)
    fffff880`072f3000 fffff880`07315000   drmk     drmk.sys     Tue Jul 14 02:01:25 2009 (4A5BD8E5)
    fffff880`05797000 fffff880`057aa000   dump_dumpfve dump_dumpfve.sys Tue Jul 14 00:21:51 2009 (4A5BC18F)
    fffff880`04456000 fffff880`047f0000   dump_iaStor dump_iaStor.sys Tue Apr 26 19:06:18 2011 (4DB7099A)
    fffff880`07368000 fffff880`07374000   Dxapi    Dxapi.sys    Tue Jul 14 00:38:28 2009 (4A5BC574)
    fffff880`052db000 fffff880`053cf000   dxgkrnl  dxgkrnl.sys  Sat Nov 20 09:50:50 2010 (4CE799FA)
    fffff880`05200000 fffff880`05246000   dxgmms1  dxgmms1.sys  Sat Nov 20 09:49:53 2010 (4CE799C1)
    fffff880`04e62000 fffff880`04edb000   eeCtrl64 eeCtrl64.sys Fri Jan 20 23:39:48 2012 (4F19FB44)
    fffff880`0a071000 fffff880`0a091000   ENG64    ENG64.SYS    Fri Jul 29 14:17:51 2011 (4E32B2FF)
    fffff880`04edb000 fffff880`04f01000   EraserUtilRebootDrv EraserUtilRebootDrv.sys Fri Jan 20 23:39:49 2012 (4F19FB45)
    fffff880`0a207000 fffff880`0a3ff000   EX64     EX64.SYS     Fri Jul 29 14:15:11 2011 (4E32B25F)
    fffff880`0515b000 fffff880`05191000   fastfat  fastfat.SYS  Tue Jul 14 00:23:28 2009 (4A5BC1F0)
    fffff880`014da000 fffff880`014ee000   fileinfo fileinfo.sys Tue Jul 14 00:34:25 2009 (4A5BC481)
    fffff880`0141d000 fffff880`01469000   fltmgr   fltmgr.sys   Sat Nov 20 09:19:24 2010 (4CE7929C)
    fffff880`019d1000 fffff880`019db000   Fs_Rec   Fs_Rec.sys   Tue Jul 14 00:19:45 2009 (4A5BC111)
    fffff880`01f93000 fffff880`01fcd000   fvevol   fvevol.sys   Sat Nov 20 09:24:06 2010 (4CE793B6)
    fffff880`01ea0000 fffff880`01eea000   fwpkclnt fwpkclnt.sys Sat Nov 20 09:21:37 2010 (4CE79321)
    fffff880`03396000 fffff880`033a3000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 13:17:04 2009 (4A1151C0)
    fffff800`03202000 fffff800`0324b000   hal      hal.dll      Sat Nov 20 13:00:25 2010 (4CE7C669)
    fffff880`053cf000 fffff880`053f3000   HDAudBus HDAudBus.sys Sat Nov 20 10:43:42 2010 (4CE7A65E)
    fffff880`05246000 fffff880`05257000   HECIx64  HECIx64.sys  Thu Sep 17 20:54:16 2009 (4AB293E8)
    fffff880`02e8f000 fffff880`02f58000   HTTP     HTTP.sys     Sat Nov 20 09:24:30 2010 (4CE793CE)
    fffff880`01f8a000 fffff880`01f93000   hwpolicy hwpolicy.sys Sat Nov 20 09:18:54 2010 (4CE7927E)
    fffff880`05400000 fffff880`0541e000   i8042prt i8042prt.sys Tue Jul 14 00:19:57 2009 (4A5BC11D)
    fffff880`01065000 fffff880`013ff000   iaStor   iaStor.sys   Tue Apr 26 19:06:18 2011 (4DB7099A)
    fffff880`04800000 fffff880`0487d000   IDSvia64 IDSvia64.sys Tue Nov 22 20:23:23 2011 (4ECC04BB)
    fffff880`05c41000 fffff880`067ea620   igdkmd64 igdkmd64.sys Fri Apr 15 19:08:20 2011 (4DA88994)
    fffff880`033a3000 fffff880`033c9d00   Impcd    Impcd.sys    Fri Feb 26 23:32:11 2010 (4B8859FB)
    fffff880`07315000 fffff880`07368000   IntcDAud IntcDAud.sys Fri Oct 15 09:28:17 2010 (4CB810A1)
    fffff880`033d8000 fffff880`033ee000   intelppm intelppm.sys Tue Jul 14 00:19:25 2009 (4A5BC0FD)
    fffff880`01b8a000 fffff880`01bbb000   Ironx64  Ironx64.SYS  Sat May 14 01:08:04 2011 (4DCDC7E4)
    fffff880`0541e000 fffff880`0542d000   kbdclass kbdclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
    fffff800`00bb4000 fffff800`00bbe000   kdcom    kdcom.dll    Sat Feb 05 16:52:49 2011 (4D4D8061)
    fffff880`0542d000 fffff880`05470000   ks       ks.sys       Sat Nov 20 10:33:23 2010 (4CE7A3F3)
    fffff880`01933000 fffff880`0194e000   ksecdd   ksecdd.sys   Thu Nov 17 03:48:13 2011 (4EC483FD)
    fffff880`01b5f000 fffff880`01b8a000   ksecpkg  ksecpkg.sys  Thu Nov 17 04:23:44 2011 (4EC48C50)
    fffff880`03206000 fffff880`0320b200   ksthunk  ksthunk.sys  Tue Jul 14 01:00:19 2009 (4A5BCA93)
    fffff880`05000000 fffff880`05015000   lltdio   lltdio.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
    fffff880`057b8000 fffff880`057db000   luafv    luafv.sys    Tue Jul 14 00:26:13 2009 (4A5BC295)
    fffff880`00c90000 fffff880`00cdf000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 13:03:51 2010 (4CE7C737)
    fffff880`057aa000 fffff880`057b8000   monitor  monitor.sys  Tue Jul 14 00:38:52 2009 (4A5BC58C)
    fffff880`03387000 fffff880`03396000   mouclass mouclass.sys Tue Jul 14 00:19:50 2009 (4A5BC116)
    fffff880`00c5c000 fffff880`00c76000   mountmgr mountmgr.sys Sat Nov 20 09:19:21 2010 (4CE79299)
    fffff880`02f76000 fffff880`02f8e000   mpsdrv   mpsdrv.sys   Tue Jul 14 01:08:25 2009 (4A5BCC79)
    fffff880`02f8e000 fffff880`02fbb000   mrxsmb   mrxsmb.sys   Wed Apr 27 03:40:38 2011 (4DB78226)
    fffff880`02e00000 fffff880`02e4e000   mrxsmb10 mrxsmb10.sys Sat Jul 09 03:46:28 2011 (4E17C104)
    fffff880`02e4e000 fffff880`02e72000   mrxsmb20 mrxsmb20.sys Wed Apr 27 03:39:37 2011 (4DB781E9)
    fffff880`01033000 fffff880`0103e000   msahci   msahci.sys   Sat Nov 20 10:33:58 2010 (4CE7A416)
    fffff880`01bbb000 fffff880`01bc6000   Msfs     Msfs.SYS     Tue Jul 14 00:19:47 2009 (4A5BC113)
    fffff880`00ebc000 fffff880`00ec6000   msisadrv msisadrv.sys Tue Jul 14 00:19:26 2009 (4A5BC0FE)
    fffff880`018d5000 fffff880`01933000   msrpc    msrpc.sys    Sat Nov 20 09:21:56 2010 (4CE79334)
    fffff880`049e8000 fffff880`049f3000   mssmbios mssmbios.sys Tue Jul 14 00:31:10 2009 (4A5BC3BE)
    fffff880`01f78000 fffff880`01f8a000   mup      mup.sys      Tue Jul 14 00:23:45 2009 (4A5BC201)
    fffff880`01a0c000 fffff880`01aff000   ndis     ndis.sys     Wed Dec 29 06:16:18 2010 (4D1AD232)
    fffff880`0320c000 fffff880`03218000   ndistapi ndistapi.sys Tue Jul 14 01:10:00 2009 (4A5BCCD8)
    fffff880`04fba000 fffff880`04fcd000   ndisuio  ndisuio.sys  Sat Nov 20 10:50:08 2010 (4CE7A7E0)
    fffff880`05191000 fffff880`051c0000   ndiswan  ndiswan.sys  Sat Nov 20 10:52:32 2010 (4CE7A870)
    fffff880`067eb000 fffff880`06800000   NDProxy  NDProxy.SYS  Sat Nov 20 10:52:20 2010 (4CE7A864)
    fffff880`017d3000 fffff880`017e2000   netbios  netbios.sys  Tue Jul 14 01:09:26 2009 (4A5BCCB6)
    fffff880`01889000 fffff880`018ce000   netbt    netbt.sys    Sat Nov 20 09:23:18 2010 (4CE79386)
    fffff880`01aff000 fffff880`01b5f000   NETIO    NETIO.SYS    Sat Nov 20 09:23:13 2010 (4CE79381)
    fffff880`01bc6000 fffff880`01bd7000   Npfs     Npfs.SYS     Tue Jul 14 00:19:48 2009 (4A5BC114)
    fffff880`049dc000 fffff880`049e8000   nsiproxy nsiproxy.sys Tue Jul 14 00:21:02 2009 (4A5BC15E)
    fffff800`02c19000 fffff800`03202000   nt       ntkrnlmp.exe Thu Jun 23 03:53:23 2011 (4E02AAA3)
    fffff880`0160a000 fffff880`017ad000   Ntfs     Ntfs.sys     Fri Mar 11 03:39:39 2011 (4D79997B)
    fffff880`0443d000 fffff880`04446000   Null     Null.SYS     Tue Jul 14 00:19:37 2009 (4A5BC109)
    fffff880`04e00000 fffff880`04e53000   nwifi    nwifi.sys    Tue Jul 14 01:07:23 2009 (4A5BCC3B)
    fffff880`017ad000 fffff880`017d3000   pacer    pacer.sys    Sat Nov 20 10:52:18 2010 (4CE7A862)
    fffff880`00fc7000 fffff880`00fdc000   partmgr  partmgr.sys  Sat Nov 20 09:20:00 2010 (4CE792C0)
    fffff880`00ec6000 fffff880`00ef9000   pci      pci.sys      Sat Nov 20 09:19:11 2010 (4CE7928F)
    fffff880`0103e000 fffff880`0104e000   PCIIDEX  PCIIDEX.SYS  Tue Jul 14 00:19:48 2009 (4A5BC114)
    fffff880`019c0000 fffff880`019d1000   pcw      pcw.sys      Tue Jul 14 00:19:27 2009 (4A5BC0FF)
    fffff880`0407f000 fffff880`04125000   peauth   peauth.sys   Tue Jul 14 02:01:19 2009 (4A5BD8DF)
    fffff880`072b6000 fffff880`072f3000   portcls  portcls.sys  Tue Jul 14 01:06:27 2009 (4A5BCC03)
    fffff880`00cdf000 fffff880`00cf3000   PSHED    PSHED.dll    Tue Jul 14 02:32:23 2009 (4A5BE027)
    fffff880`05c00000 fffff880`05c24000   rasl2tp  rasl2tp.sys  Sat Nov 20 10:52:34 2010 (4CE7A872)
    fffff880`05c24000 fffff880`05c3f000   raspppoe raspppoe.sys Tue Jul 14 01:10:17 2009 (4A5BCCE9)
    fffff880`051c0000 fffff880`051e1000   raspptp  raspptp.sys  Sat Nov 20 10:52:31 2010 (4CE7A86F)
    fffff880`051e1000 fffff880`051fb000   rassstp  rassstp.sys  Tue Jul 14 01:10:25 2009 (4A5BCCF1)
    fffff880`0498b000 fffff880`049dc000   rdbss    rdbss.sys    Sat Nov 20 09:27:51 2010 (4CE79497)
    fffff880`0444d000 fffff880`04456000   RDPCDD   RDPCDD.sys   Tue Jul 14 01:16:34 2009 (4A5BCE62)
    fffff880`01ff3000 fffff880`01ffc000   rdpencdd rdpencdd.sys Tue Jul 14 01:16:34 2009 (4A5BCE62)
    fffff880`01c91000 fffff880`01c9a000   rdprefmp rdprefmp.sys Tue Jul 14 01:16:35 2009 (4A5BCE63)
    fffff880`01f3e000 fffff880`01f78000   rdyboost rdyboost.sys Sat Nov 20 09:43:10 2010 (4CE7982E)
    fffff880`04fcd000 fffff880`04fe5000   rspndr   rspndr.sys   Tue Jul 14 01:08:50 2009 (4A5BCC92)
    fffff880`0572d000 fffff880`05797000   Rt64win7 Rt64win7.sys Wed Jan 26 13:34:03 2011 (4D4022CB)
    fffff880`04125000 fffff880`04130000   secdrv   secdrv.SYS   Wed Sep 13 14:18:38 2006 (4508052E)
    fffff880`04130000 fffff880`041f1000   Sftfslh  Sftfslh.sys  Fri Sep 30 17:43:06 2011 (4E85F19A)
    fffff880`04000000 fffff880`0404d000   Sftplaylh Sftplaylh.sys Fri Sep 30 17:43:05 2011 (4E85F199)
    fffff880`07585000 fffff880`07590000   Sftredirlh Sftredirlh.sys Fri Sep 30 17:43:14 2011 (4E85F1A2)
    fffff880`073f4000 fffff880`073ff000   Sftvollh Sftvollh.sys Fri Sep 30 17:42:46 2011 (4E85F186)
    fffff880`01f36000 fffff880`01f3e000   spldr    spldr.sys    Mon May 11 17:56:27 2009 (4A0858BB)
    fffff880`0a0e6000 fffff880`0a1a1000   SRTSP64  SRTSP64.SYS  Sat May 21 02:49:15 2011 (4DD71A1B)
    fffff880`04976000 fffff880`0498b000   SRTSPX64 SRTSPX64.SYS Sat May 21 02:49:23 2011 (4DD71A23)
    fffff880`074ed000 fffff880`07585000   srv      srv.sys      Fri Apr 29 04:06:06 2011 (4DBA2B1E)
    fffff880`07484000 fffff880`074ed000   srv2     srv2.sys     Fri Apr 29 04:05:46 2011 (4DBA2B0A)
    fffff880`0404d000 fffff880`0407e000   srvnet   srvnet.sys   Fri Apr 29 04:05:35 2011 (4DBA2AFF)
    fffff880`07231000 fffff880`072b6000   stwrt64  stwrt64.sys  Fri May 27 04:13:43 2011 (4DDF16E7)
    fffff880`03218000 fffff880`03219480   swenum   swenum.sys   Tue Jul 14 01:00:18 2009 (4A5BCA92)
    fffff880`01469000 fffff880`014da000   SYMDS64  SYMDS64.SYS  Mon May 16 23:15:03 2011 (4DD1A1E7)
    fffff880`014ee000 fffff880`015fc000   SYMEFA64 SYMEFA64.SYS Tue May 17 01:33:48 2011 (4DD1C26C)
    fffff880`0493f000 fffff880`04976000   SYMEVENT64x86 SYMEVENT64x86.SYS Thu May 05 04:16:30 2011 (4DC2168E)
    fffff880`048d5000 fffff880`0493f000   SYMNETS  SYMNETS.SYS  Wed May 04 02:10:14 2011 (4DC0A776)
    fffff880`0321d000 fffff880`03385000   SynTP    SynTP.sys    Fri Jun 10 01:15:09 2011 (4DF1620D)
    fffff880`01c9c000 fffff880`01ea0000   tcpip    tcpip.sys    Thu Sep 29 04:43:04 2011 (4E83E948)
    fffff880`02e72000 fffff880`02e84000   tcpipreg tcpipreg.sys Sat Nov 20 10:51:48 2010 (4CE7A844)
    fffff880`019db000 fffff880`019e8000   TDI      TDI.SYS      Sat Nov 20 09:22:06 2010 (4CE7933E)
    fffff880`01bd7000 fffff880`01bf9000   tdx      tdx.sys      Sat Nov 20 09:21:54 2010 (4CE79332)
    fffff880`01400000 fffff880`01414000   termdd   termdd.sys   Sat Nov 20 11:03:40 2010 (4CE7AB0C)
    fffff960`004b0000 fffff960`004ba000   TSDDD    TSDDD.dll    unavailable (00000000)
    fffff880`05135000 fffff880`0515b000   tunnel   tunnel.sys   Sat Nov 20 10:51:50 2010 (4CE7A846)
    fffff880`07374000 fffff880`073c9000   udfs     udfs.sys     Sat Nov 20 09:26:11 2010 (4CE79433)
    fffff880`057ed000 fffff880`057ff000   umbus    umbus.sys    Sat Nov 20 10:44:37 2010 (4CE7A695)
    fffff880`073c9000 fffff880`073e6000   usbccgp  usbccgp.sys  Fri Mar 25 03:29:14 2011 (4D8C0C0A)
    fffff880`03385000 fffff880`03386f00   USBD     USBD.SYS     Fri Mar 25 03:28:59 2011 (4D8C0BFB)
    fffff880`05257000 fffff880`05268000   usbehci  usbehci.sys  Fri Mar 25 03:29:04 2011 (4D8C0C00)
    fffff880`04f3f000 fffff880`04f99000   usbhub   usbhub.sys   Fri Mar 25 03:29:25 2011 (4D8C0C15)
    fffff880`05268000 fffff880`052be000   USBPORT  USBPORT.SYS  Fri Mar 25 03:29:12 2011 (4D8C0C08)
    fffff880`07200000 fffff880`0722d280   usbvideo usbvideo.sys Sat Nov 20 10:44:34 2010 (4CE7A692)
    fffff880`00fba000 fffff880`00fc7000   vdrvroot vdrvroot.sys Tue Jul 14 01:01:31 2009 (4A5BCADB)
    fffff880`047f0000 fffff880`047fe000   vga      vga.sys      Tue Jul 14 00:38:47 2009 (4A5BC587)
    fffff880`01c6c000 fffff880`01c91000   VIDEOPRT VIDEOPRT.SYS Tue Jul 14 00:38:51 2009 (4A5BC58B)
    fffff880`00da8000 fffff880`00dbd000   volmgr   volmgr.sys   Sat Nov 20 09:19:28 2010 (4CE792A0)
    fffff880`00c00000 fffff880`00c5c000   volmgrx  volmgrx.sys  Sat Nov 20 09:20:43 2010 (4CE792EB)
    fffff880`01eea000 fffff880`01f36000   volsnap  volsnap.sys  Sat Nov 20 09:20:08 2010 (4CE792C8)
    fffff880`05720000 fffff880`0572d000   vwifibus vwifibus.sys Tue Jul 14 01:07:21 2009 (4A5BCC39)
    fffff880`019e8000 fffff880`019fe000   vwififlt vwififlt.sys Tue Jul 14 01:07:22 2009 (4A5BCC3A)
    fffff880`017e2000 fffff880`017fd000   wanarp   wanarp.sys   Sat Nov 20 10:52:36 2010 (4CE7A874)
    fffff880`01fe3000 fffff880`01ff3000   watchdog watchdog.sys Tue Jul 14 00:37:35 2009 (4A5BC53F)
    fffff880`00e00000 fffff880`00ea4000   Wdf01000 Wdf01000.sys Tue Jul 14 00:22:07 2009 (4A5BC19F)
    fffff880`00ea4000 fffff880`00eb3000   WDFLDR   WDFLDR.SYS   Tue Jul 14 00:19:54 2009 (4A5BC11A)
    fffff880`01a00000 fffff880`01a09000   wfplwf   wfplwf.sys   Tue Jul 14 01:09:26 2009 (4A5BCCB6)
    fffff960`00070000 fffff960`00385000   win32k   win32k.sys   unavailable (00000000)
    fffff880`033cf000 fffff880`033d8000   wmiacpi  wmiacpi.sys  Tue Jul 14 00:31:02 2009 (4A5BC3B6)
    fffff880`00eb3000 fffff880`00ebc000   WMILIB   WMILIB.SYS   Tue Jul 14 00:19:51 2009 (4A5BC117)
    fffff880`04f99000 fffff880`04fba000   WudfPf   WudfPf.sys   Sat Nov 20 10:42:44 2010 (4CE7A624)
    
    Unloaded modules:
    fffff880`0a1a1000 fffff880`0a1c1000   ENG64.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00020000
    fffff880`0a204000 fffff880`0a3fc000   EX64.SYS
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  001F8000
    fffff880`0a000000 fffff880`0a071000   spsys.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00071000
    fffff880`01c30000 fffff880`01c3e000   crashdmp.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0000E000
    fffff880`04456000 fffff880`047f0000   dump_iaStor.
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  0039A000
    fffff880`04400000 fffff880`04413000   dump_dumpfve
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00013000
    fffff880`05797000 fffff880`057ed000   RtsPStor.sys
        Timestamp: unavailable (00000000)
        Checksum:  00000000
        ImageSize:  00056000
    Let us know how it goes. If you get further problems with blue screens, attach your new dump files and details and we'll move on from there.

    HTH.
     
    #2 Elmer, Mar 9, 2012
    Last edited: Mar 9, 2012
  3. thismoonlife

    thismoonlife New Member

    Joined:
    Mar 9, 2012
    Messages:
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    elmer! thank you for your help. luckily it was your first bit of advice that fixed it all - windows automatic updates had mysteriously been unchecked! so i changed it back to how it was, installed the updates i was missing and everything is working again. thanks very much again and i will try to be more discreet about my sims habit in the future :razz:
     

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