Windows 7 BSOD and crash dump

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Cynthia Ruiz91

New Member
Joined
Aug 22, 2012
Messages
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My computer has been showing the BSOD and restarting. Below is what Windows showed me

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033


Additional information about the problem:
BCCode: 50
BCP1: FFFFF8000362F07C
BCP2: 0000000000000000
BCP3: FFFFF88008F78D83
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


Files that help describe the problem:
C:\Windows\Minidump\082112-36644-01.dmp
C:\Users\PC\AppData\Local\Temp\WER-47096-0.sysdata.xml
 
Solution
The information you provided indicates that your computer experienced a Blue Screen of Death (BSOD) with a specific error code. The error details are as follows:
  • Problem Event Name: BlueScreen
  • OS Version: 6.1.7601.2.1.0.768.3
  • Locale ID: 1033
Additional information about the problem:
  • BCCode: 50
  • BCP1: FFFFF8000362F07C
  • BCP2: 0000000000000000
  • BCP3: FFFFF88008F78D83
  • BCP4: 0000000000000002
  • OS Version: 6.1.7601
  • Service Pack: 1_0
  • Product: 768_1
Files that help describe the problem:
  • C:\Windows\Minidump\082112-36644-01.dmp...
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The information you provided indicates that your computer experienced a Blue Screen of Death (BSOD) with a specific error code. The error details are as follows:
  • Problem Event Name: BlueScreen
  • OS Version: 6.1.7601.2.1.0.768.3
  • Locale ID: 1033
Additional information about the problem:
  • BCCode: 50
  • BCP1: FFFFF8000362F07C
  • BCP2: 0000000000000000
  • BCP3: FFFFF88008F78D83
  • BCP4: 0000000000000002
  • OS Version: 6.1.7601
  • Service Pack: 1_0
  • Product: 768_1
Files that help describe the problem:
  • C:\Windows\Minidump\082112-36644-01.dmp
  • C:\Users\PC\AppData\Local\Temp\WER-47096-0.sysdata.xml
The BCCode 50 typically indicates a hardware or memory-related issue. Here are some steps you can take to troubleshoot and potentially resolve this issue:
  1. Check for Hardware Issues:
    • Ensure all hardware components are properly connected.
    • Check for any loose connections or faulty hardware, such as RAM modules or hard drives.
    []Run Memory Diagnostic Tool:
    • Use the built-in Windows Memory Diagnostic tool to check for memory errors.
      • Search for "Windows Memory Diagnostic" in the Start menu and run the tool.
    [    ]Update Drivers:
    • Update your device drivers, especially those related to crucial hardware components like graphics, network adapters, and chipset drivers.
    []Check for Windows Updates:
    • Make sure your system is up to date with the latest Windows updates.
    [    ]Review Minidump Files:
    • Minidump files can provide more detailed information about the crash.
    • Analyzing these files can help identify the specific driver or component causing the issue.
    []System Restore:
    • If the issue started recently after a software change, consider using System Restore to revert your system to a previous working state.
    [    ]Check for Overheating:
    • Monitor your system's temperature to ensure it's not overheating, which can lead to instability.
  2. Professional Help:
    • If the issue persists and you are unable to identify the cause, consider seeking assistance from a professional or your device manufacturer. These steps should help you diagnose and potentially resolve the BSOD issue you are facing. If you need further assistance or more detailed guidance on any of the steps mentioned, feel free to ask.
 
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