BSOD when playing video games

Discussion in 'Windows 7 Blue Screen of Death (BSOD)' started by Diana Dang, Dec 30, 2013.

  1. Diana Dang

    Diana Dang New Member

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    Hello everyone,

    Recently when playing games, I would get BSOD. I'm not sure what the problem is, but I have screenshots of the problem. Thank you for your time.
     

    Attached Files:

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  2. kemical

    kemical Windows Forum Admin
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  3. Diana Dang

    Diana Dang New Member

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    Hello Sir,

    Hopefully, I did it correctly.
    Thank you for helping!
     

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  4. Diana Dang

    Diana Dang New Member

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    Oops, I forgot to add this. I'm sorry.
     

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  5. kemical

    kemical Windows Forum Admin
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    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff8800f971eb6, fffff8800377e748, fffff8800377dfa0}
    
    Probably caused by : nvlddmkm.sys ( nvlddmkm+4fdeb6 )
    
    Followup: MachineOwner
    
    Happy New Year! :)

    Hi,
    The above dmp file is pointing to graphic driver as a likely suspect and most of your others were the same apart from a very early one which pointed not only at your gpu driver but AV application too. Looking through the dmp file it does look like you do need to update a few things:

    BiosVersion = 5DCN37WW(V2.04)
    BiosReleaseDate = 06/05/2012
    Please update. A later version can be found here:
    http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT073632# (I'm assuming you live in the states but you may need to change the web page locale to your own)

    avgldx64.sys Thu Oct 31 22:00:14 2013
    AVG Anti-Virus has been known to cause issues and is mentioned in one of your dmp files. Please uninstall and use MSE for the duration of this troubleshoot at least.
    http://windows.microsoft.com/en-GB/windows/security-essentials-download

    nvlddmkm.sys Tue Oct 15 21:27:18 2013
    These are your GPU drivers. Uninstall them using the application found here: http://www.guru3d.com/files_details/display_driver_uninstaller_download.html That will remove old bits of driver file left over.
    Re-install using the latest Nvidia mobile driver here:
    http://www.nvidia.com/download/driverResults.aspx/70187/en-us
    If that won't work use the Windows 7 driver found on the manufacturers web page here:
    http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT073632#

    If after updating the above your still seeing bsod please run this app:
    http://www.memtest.org/

    Please post any new dmp files
     

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