BSOD when playing video games

Hello everyone,

Recently when playing games, I would get BSOD. I'm not sure what the problem is, but I have screenshots of the problem. Thank you for your time.


Hello Sir,

Hopefully, I did it correctly.
Thank you for helping!



Windows Forum Admin
Staff member
Premium Supporter
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Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f971eb6, fffff8800377e748, fffff8800377dfa0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+4fdeb6 )

Followup: MachineOwner
Happy New Year! :)

The above dmp file is pointing to graphic driver as a likely suspect and most of your others were the same apart from a very early one which pointed not only at your gpu driver but AV application too. Looking through the dmp file it does look like you do need to update a few things:

BiosVersion = 5DCN37WW(V2.04)
BiosReleaseDate = 06/05/2012
Please update. A later version can be found here: (I'm assuming you live in the states but you may need to change the web page locale to your own)

avgldx64.sys Thu Oct 31 22:00:14 2013
AVG Anti-Virus has been known to cause issues and is mentioned in one of your dmp files. Please uninstall and use MSE for the duration of this troubleshoot at least.

nvlddmkm.sys Tue Oct 15 21:27:18 2013
These are your GPU drivers. Uninstall them using the application found here: That will remove old bits of driver file left over.
Re-install using the latest Nvidia mobile driver here:
If that won't work use the Windows 7 driver found on the manufacturers web page here:

If after updating the above your still seeing bsod please run this app:

Please post any new dmp files

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