david brem
Member
My PC on Windows 10 since its launch has started to crash within the last week with a " Unexpected Store Exception" error message. All updates are on automatic and I have never had this problem before.
Morning David,
In order to help you we need to see the logs made when the machine blue screened.
If you pop along to the thread found here: How to ask for help with a BSOD problem This page contains all the information you should need as well as a application to help collect data.
If it doesn't find any dump files then you'll need to change certain settings:
Open the run application.
Type sysdm.cpl in the run box and click ok.
Look across the top of the system properties box for 'Advanced' and click that.
Look for 'Startup and Recovery' near the bottom and click 'settings'.
Near the bottom you'll see a drop down menu under the heading 'write debugging information'.
In the drop down menu choose ' small memory dump (256KB)'
Under 'small dump directory' make sure it says %SystemRoot%\Minidump.
Click ok and your good to go.
Post back if you have any questions..
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* Bugcheck Analysis *
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Use !analyze -v to get detailed debugging information.
BugCheck 7A, {20, ffffffffc000009d, ffffb30a44f4d7c0, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption
Followup: memory_corruption
Hi David,Thank's for all your help kemical, I'm now going to hand my PC over to one of my techno savvy friends to try and fix. Failing that, the PC is going in the bin because as you have no doubt figured out, its getting pretty old. . . Thank's again, best info ever.