Hi Kelly5 and Welcome to The Forum.
Somehow you've slipped through the net!!
We really need to see the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
To ensure minidumps are enabled:
Go to Start, in the Search Box type:
sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery
Settings... button.
Ensure that
Automatically restart is unchecked.
Under the Write Debugging Information header select
Small memory dump (256 kB) in the dropdown box
(the 256kb varies).
Ensure that the Small Dump Directory is listed as
%systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
The .dmp files are located at C:\Windows\Minidump. Until a .dmp file is generated, the Minidump folder may not exist.
Go to your C:\Windows\Minidump folder.
Copy the .dmp files to a new folder on your desktop. Zip up that folder and attach to a post.
Please see:
Link Removed Following
Method 2:
Download and run the
SF Diagnostics Tool. Right click the SF Diag tool and select Run as Administrator before running. When the reports have been created,
zip them up and attach to a post.
Download and run
CPU-Z. Take screenshots
**/snips of the
CPU tab,
Mainboard tab,
Memory tab and
all the
slot #'s under the
SPD tab.
Go to
Post Reply, click on the
Go Advanced button and attach the screenshots
**/snips to your post for all the RAM experts to see by using the paper clip you will find on the top toolbar.
Do not zip them up.
**If screenshots, please crop.
Also see:
Link Removed
When attaching dmp files, PLEASE put them in a single zipped folder
