ConnectWise is charging ahead with bold innovations designed to empower Managed Service Providers (MSPs) with a unified, secure, and streamlined toolkit. The company’s latest announcements detail significant enhancements to its Asio platform, which aims to consolidate disparate business operations and security tools into one intuitive solution. Let’s dive into the updates reshaping the MSP landscape.
• A single platform that merges CRM, ticketing, project management, financials, and security services
• Eliminated portal juggling with native integrations and seamless connections to third-party tools
• An architecture that enhances scalability to address evolving cybersecurity challenges
Chief Product Officer Jeff Bishop emphasizes that by the end of the year, nearly all of ConnectWise’s products will either be fully integrated into Asio or offer an experience that feels like one cohesive system. This consolidation not only streamlines daily operations but also reduces risk by curbing vulnerabilities associated with managing multiple standalone systems.
In a rapidly changing tech environment, having a centralized solution is a game-changer for MSPs, allowing them to focus more on strategic initiatives and less on administrative overhead.
• Automated patching now reaches an impressive 97 percent patch rate across thousands of MSPs and millions of endpoints
• Native patch management covers not just operating system updates but over 300 third-party titles—with plans to expand by several thousand more—eliminating the need for extra purchases
• A consistent and reliable patching process ensures that MSPs can confidently protect their clients against an ever-evolving threat landscape
Patching is critical to any cybersecurity strategy. Historically, patch management has been a cumbersome process. With these improvements, ConnectWise delivers a solution that minimizes manual interventions and ensures that security patches are applied consistently—bolstering the overall cybersecurity posture of MSPs.
• Out-of-the-box workflow rules cut down on time-consuming tasks such as data entry and ticket routing
• An innovative on-boarding digital worker slashes the time required to create Office 365 accounts by a staggering 75 percent
• The integration of intelligent alerting within RMM ties alerts directly to PSA tickets, meaning that when an alert is automatically resolved, the corresponding ticket can be closed with zero manual effort
Imagine reducing what used to be hour-long tasks to mere seconds. This level of automation not only improves operational efficiency but also helps mitigate alert fatigue, ensuring that MSP teams can focus on more critical tasks without distraction.
• It provides a unified, single-pane view of security across Microsoft 365 tenants
• The platform automates security configurations and updates based on Microsoft’s recommended best practices
• This tool enables MSPs to optimize their service offerings and better monetize their Microsoft 365 security services
With the growing demand for robust Microsoft 365 security solutions, this innovation means MSPs won’t need to cobble together multiple tools. Instead, they get a streamlined process that enhances client security while saving time and effort.
• Scale their operations without incurring unnecessary costs
• Customize service bundles in a manner that aligns with varying client requirements
• Transition to a future-ready platform where products and services interlock seamlessly
Bishop’s focus on gathering continuous feedback from MSP advisory groups, virtual meetups, and customer input ensures that these innovations remain closely aligned with real-world challenges. The result is an agile ecosystem where MSPs can confidently address cybersecurity threats while enjoying operational efficiency.
For Windows administrators and IT professionals, these developments underscore the importance of staying ahead with integrated platforms that not only simplify operations but also reinforce cybersecurity defenses in an era of increasing digital threats. With innovations on the horizon, the Asio platform may well redefine how managed services are delivered in the modern workplace.
Source: CRN ConnectWise Exec: Innovations, New Pricing And Packaging For Asio Platform In High Gear
Unified Platform for MSP Operations
ConnectWise is on a mission to transform how MSPs manage their operations. By consolidating products into the Asio platform, MSPs can look forward to:• A single platform that merges CRM, ticketing, project management, financials, and security services
• Eliminated portal juggling with native integrations and seamless connections to third-party tools
• An architecture that enhances scalability to address evolving cybersecurity challenges
Chief Product Officer Jeff Bishop emphasizes that by the end of the year, nearly all of ConnectWise’s products will either be fully integrated into Asio or offer an experience that feels like one cohesive system. This consolidation not only streamlines daily operations but also reduces risk by curbing vulnerabilities associated with managing multiple standalone systems.
In a rapidly changing tech environment, having a centralized solution is a game-changer for MSPs, allowing them to focus more on strategic initiatives and less on administrative overhead.
Automated Patching and Enhanced Security
Security is at the forefront of ConnectWise’s innovation drive. The enhancements introduced to their remote monitoring and management (RMM) platform underscore the importance of robust cybersecurity measures:• Automated patching now reaches an impressive 97 percent patch rate across thousands of MSPs and millions of endpoints
• Native patch management covers not just operating system updates but over 300 third-party titles—with plans to expand by several thousand more—eliminating the need for extra purchases
• A consistent and reliable patching process ensures that MSPs can confidently protect their clients against an ever-evolving threat landscape
Patching is critical to any cybersecurity strategy. Historically, patch management has been a cumbersome process. With these improvements, ConnectWise delivers a solution that minimizes manual interventions and ensures that security patches are applied consistently—bolstering the overall cybersecurity posture of MSPs.
Streamlined Processes Through Robotic Process Automation
One of the most enticing aspects for MSPs is the integration of robotic process automation (RPA) with ConnectWise’s toolkit. This automation isn’t just about reducing manual labor—it’s about reimagining efficiency:• Out-of-the-box workflow rules cut down on time-consuming tasks such as data entry and ticket routing
• An innovative on-boarding digital worker slashes the time required to create Office 365 accounts by a staggering 75 percent
• The integration of intelligent alerting within RMM ties alerts directly to PSA tickets, meaning that when an alert is automatically resolved, the corresponding ticket can be closed with zero manual effort
Imagine reducing what used to be hour-long tasks to mere seconds. This level of automation not only improves operational efficiency but also helps mitigate alert fatigue, ensuring that MSP teams can focus on more critical tasks without distraction.
Elevating Microsoft 365 Security with SaaS Security
ConnectWise is not stopping at infrastructure and operations—it’s extending its unified approach to Microsoft 365 security. The launch of ConnectWise SaaS Security is a pivotal development for MSPs:• It provides a unified, single-pane view of security across Microsoft 365 tenants
• The platform automates security configurations and updates based on Microsoft’s recommended best practices
• This tool enables MSPs to optimize their service offerings and better monetize their Microsoft 365 security services
With the growing demand for robust Microsoft 365 security solutions, this innovation means MSPs won’t need to cobble together multiple tools. Instead, they get a streamlined process that enhances client security while saving time and effort.
Future Outlook: Flexible Pricing and Seamless Integration
Beyond technological upgrades, a refreshing change is underway in how services are priced and packaged. The new pricing and packaging strategies promise more flexibility for MSPs in selecting services best suited to their unique needs. By tailoring offerings, ConnectWise is helping MSPs:• Scale their operations without incurring unnecessary costs
• Customize service bundles in a manner that aligns with varying client requirements
• Transition to a future-ready platform where products and services interlock seamlessly
Bishop’s focus on gathering continuous feedback from MSP advisory groups, virtual meetups, and customer input ensures that these innovations remain closely aligned with real-world challenges. The result is an agile ecosystem where MSPs can confidently address cybersecurity threats while enjoying operational efficiency.
Implications for the MSP Community
As ConnectWise integrates RMM, RPA, SaaS Security, Security360, and Backup360 into the Asio platform, MSPs stand to witness transformative benefits:- Enhanced efficiency through automation
- A unified ticketing and dashboard system reducing disparate workflow interruptions
- Strengthened security postures with reliable and comprehensive patch management
- Greater flexibility and customization through innovative pricing models
Conclusion
ConnectWise’s latest updates signal a future where MSPs are equipped with tools built for a dynamic and interconnected world. The transformation of the Asio platform into a single, scalable solution reflects a bold move towards operational consolidation, enhanced cybersecurity, and streamlined service delivery. As automation continues to reduce manual tasks and intelligent systems provide deeper insights, MSPs can expect a significant reduction in risk and a jump in productivity.For Windows administrators and IT professionals, these developments underscore the importance of staying ahead with integrated platforms that not only simplify operations but also reinforce cybersecurity defenses in an era of increasing digital threats. With innovations on the horizon, the Asio platform may well redefine how managed services are delivered in the modern workplace.
Source: CRN ConnectWise Exec: Innovations, New Pricing And Packaging For Asio Platform In High Gear
